Things go wrong. We get it. If you need help resolving an issue, please follow these simple guidelines.
- If you are a current student, make sure your name, mailing address, and email are correct in your account.
- Make sure to search the knowledge base before asking a question.
- Formulate a short and simple description of what went wrong. Once you post your question, we’ll ask follow-up questions to diagnose this issue.
- Our staff is vital to us, so anyone who starts a conversation with accusations, insults, or complaints will immediately lose access to free support.