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Courses
Tastings
Help
Gift Certificates
Articles
Our Podcast
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Free Support via Ticket System
Phone Support (Paid)
What to do before contacting customer support.
Reschedule Classes and Courses

Your Tickets to a Class

Do I have to bring my tickets with me to class?
Rescheduling a Class: Choosing a Specific Date
Notification for a Class I Rescheduled
I can’t attend a class
Premium Tickets vs Discount Tickets
Maximum number of seats
Reschedule Classes and Courses
How do I use my reschedule code to sign up for another class?
I am pregnant! What are my options?
I am transferring my seats to another person. What do I do?
Retroactive Discounts Are Not Available

Gift Certificates

Can I give a wine tasting class as a gift?
My gift certificate doesn’t work.
Where is my gift certificate?
I want to print out a gift certificate.
What Can I Use My Credit/Reschedule Code/Gift Certificate For?
How do I use a Gift Certificate or Code?
What is the Value of my Gift Certificate?
How do I send a gift certificate to someone else?

Academic Courses

Will I like your courses?
Can I Cancel or Reschedule My Class?
Missing Certification, First Steps
NWS Certification Recovery Program
A NWS Program Doesn’t Show my Certification
NWS Onboarding Process
WSET vs NWS: Curriculum & Academic Approach
Missed a Session in Your Course? Here’s What to Do
I am looking for the Philly Wine School that offers Wine & Spirit Education Trust (WSET) Classes
Should I take the accelerated CORE program or the regular 8-week semester?
Do you send 1098-Ts?
Do you offer financial aid?
What is the reschedule and cancellation policy for courses?
What course should I start with?
Can I earn my sommelier pin with you?
Online Offerings: What’s the Difference?

Private Events

Do you offer private events?
Can groups attend your classes?

Tasting Classes

Is there a waitlist for classes?
Retroactive Discounts Are Not Available
Rescheduling a Class: Choosing a Specific Date
I can’t attend a class
I want to come to a sold-out class. Do you have a waitlist?
What time is my class? Where is it held?
Will I feel comfortable in a class?
What are the most important things I should know?
What is a tasting class like? Will I enjoy it?
Can I Cancel or Reschedule My Class?

Membership

What comes with being a member of the Wine School?
I want to sign up for membership without a credit card
I have upcoming classes that I paid the membership rate for, but I am no longer a member.
How to Cancel Your Wine School Membership
What happens if I cancel my Membership before the 12-month minimum term?
I added a member ticket to purchase, but my cart if empty!
I can’t register for multiple tickets for a membership event or a members-only ticket.
What happens if my membership payment bounces?
What happens if I end my membership and am registered for events, classes, or programs?
I can’t attend a membership event I registered for.
How do I know if my membership is still active?
School Membership & Discounts
How do I sign up for membership events?
THE ZOOM MEETING SAYS I NEED A PASSWORD
How do I sign up for an Online Class?
How to Sign Up or Cancel Your Membership
Online Offerings: What’s the Difference?

National Wine School

When do I get my sommelier certification?
Missing Certification, First Steps
NWS Certification Recovery Program
A NWS Program Doesn’t Show my Certification
NWS Onboarding Process
I have questions about an online sommelier program I am registered for.
Certification Transfer to the National Wine School
I need an extension for my online wine course.
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
Pricing of National Wine School Programs
Advanced Certificates and the National Wine School
How do I study for the blind tasting exam at home?

Before Arriving

How should I dress for class?
Can I wear cologne or perfume?
When should I arrive to class?
Is there food served in class?
I want to sit with my partner or friend.
Can I visit the school before signing up for a class or program?
Map and Directions
About the Wine School
Reschedule Classes and Courses

When Things Go Wrong

I am in a large group of people, can we sit together?
Missing Certification, First Steps
NWS Certification Recovery Program
A NWS Program Doesn’t Show my Certification
NWS Onboarding Process
Retroactive Discounts Are Not Available
Rescheduling a Class: Choosing a Specific Date
Reschedule Fee Policy: No Exceptions
I have questions about an online sommelier program I am registered for.
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
How to whitelist an email
Notice for Yahoo, Comcast, Outlook, and Hotmail Users
I can’t attend a class because of a personal tragedy.
What is Cross-Posting and Why It’s Not Allowed?
What happens if I have a group of over four people?
How Do I Log Into an Online Class?
What about the pandemic du jour?
Can I Cancel or Reschedule My Class?

Cellar Credits

What are Cellar Credits?
Can I earn Cellar Credits on past purchases?
How do I use my Cellar Credits?
Does my membership earn Cellar Credits?
Do Cellar Credits expire?
How can I check my Cellar Credits balance?
Can I transfer my Cellar Credits to someone else?
What happens to my Cellar Credits if I cancel my membership?
Can I combine Cellar Credits with other discounts or promotions?

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Do you offer financial aid?

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Updated on June 22, 2022

Wine School of Philadelphia

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