A few people have this issue every year. The most common error is that the gift-giver inadvertently transcribed the gift code incorrectly when presenting it to you. To resolve this issue, you will need to provide us with the purchaser’s name, email address, and gift code you received.
A few other reasons this may happen: If you are trying to coupon stack, that will not work: our system will only process one gift certificate or coupon per order. Finally, it may be that you are using a promotional coupon that has expired.