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Free Support via Ticket System
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What to do before contacting customer support.
Reschedule Classes and Courses

Your Tickets to a Class

I don’t know what type of tickets I have.
I am transferring my seats to another person. What do I do?
I am pregnant! What are my options?
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Reschedule Classes and Courses
Maximum number of seats

Gift Certificates

Can I give a wine tasting class as a gift?
My gift certificate doesn’t work.
Where is my gift certificate?
I want to print out a gift certificate.
What Can I Use My Credit/Reschedule Code/Gift Certificate For?
How do I use a Gift Certificate or Code?
What is the Value of my Gift Certificate?
How do I send a gift certificate to someone else?

Academic Courses

Will I like your courses?
Do you send 1098-Ts?
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
Pricing of National Wine School Programs
Advanced Certificates and the National Wine School
Do you offer financial aid?
When do I get my sommelier certification?
What is the reschedule and cancellation policy for courses?
What course should I start with?
Can I earn my sommelier pin with you?
Should I take the accelerated CORE program or the regular 8-week semester?

Private Events

Do you offer private events?
Can groups attend your classes?

Tasting Classes

Is there a waitlist for classes?
What is a tasting class like? Will I enjoy it?
What are the most important things I should know?
Will I feel comfortable in a class?
What time is my class? Where is it held?
I want to come to a sold-out class. Do you have a waitlist?

Membership

What comes with being a member of the Wine School?
What happens if my membership payment bounces?
What happens if I end my membership and am registered for events, classes, or programs?
I can’t attend a membership event I registered for.
How do I know if my membership is still active?
School Membership & Discounts
How do I sign up for membership events?
THE ZOOM MEETING SAYS I NEED A PASSWORD
How do I sign up for an Online Class?
What is the process to sign up or cancel my membership?
I can’t register for multiple tickets for a membership event or a members-only ticket.

Online Classes & Meetings

I need an extension for my online wine course.

Before Arriving

How should I dress for class?
Can I wear cologne or perfume?
When should I arrive?
Is there food served in class?
I want to sit with my partner or friend.
Can I visit the school before signing up for a class or program?
Map and Directions
About the Wine School
Reschedule Classes and Courses

When Things Go Wrong

I am in a large group of people, can we sit together?
I signed up for an online wine course. How do I start?
How to whitelist an email
Notice for Yahoo, Comcast, Outlook, and Hotmail Users
I can’t attend a class because of a personal tragedy.
What is Cross-Posting and Why It’s Not Allowed?
What happens if I have a group of over four people?
How Do I Log Into an Online Class?
What about the pandemic du jour?
Purchasing an Online Wine Course for Someone Else

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Student Support for the Wine School of Philadelphia
Your Tickets to a Class
I am transferring my seats to another person. What do I do?

I am transferring my seats to another person. What do I do?

Forward the electronic tickets to them: they may be required to present the tickets upon entry.

Updated on July 5, 2022

I am pregnant! What are my options?I don’t know what type of tickets I have.

Wine School of Philadelphia

109 S 22nd Street, Philadelphia, PA 19103
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