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Your Tickets to a Class

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I don’t know what type of tickets I have.
Reschedule Classes and Courses
I am transferring my seats to another person. What do I do?
I am pregnant! What are my options?
How do I use my reschedule code to sign up for another class?
Maximum number of seats

Contact Us

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Free Support via Ticket System
Phone Support (Paid)
What to do before contacting customer support.
Reschedule Classes and Courses

Gift Certificates

8

What Can I Use My Credit/Reschedule Code/Gift Certificate For?
What is the Value of my Gift Certificate?
Can I give a wine tasting class as a gift?
My gift certificate doesn’t work.
Where is my gift certificate?
I want to print out a gift certificate.
How do I send a gift certificate to someone else?
How do I use a Gift Certificate or Code?

Academic Courses

10

Will I like your courses?
Can I earn my sommelier pin with you?
What course should I start with?
What is the reschedule and cancellation policy for courses?
Do you offer financial aid?
Advanced Certificates and the National Wine School
When do I get my sommelier certification?
Purchasing an Online Wine Course for Someone Else
Pricing of National Wine School Programs
I signed up for an online wine course. How do I start?

Private Events

2

Do you offer private events?
Can groups attend your classes?

Tasting Classes

6

I want to come to a sold-out class. Do you have a waitlist?
Is there a waitlist for classes?
What is a tasting class like? Will I enjoy it?
What are the most important things I should know?
Will I feel comfortable in a class?
What time is my class? Where is it held?

Membership

10

THE ZOOM MEETING SAYS I NEED A PASSWORD
I can’t attend a membership event I registered for.
What happens if I end my membership and am registered for events, classes, or programs?
What happens if my membership payment bounces?
How do I sign up for membership events?
School Membership & Discounts
How do I sign up for an Online Class?
How do I know if my membership is still active?
What comes with being a member of the Wine School?
What is the process to sign up or cancel my membership?

Before Arriving

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Can I visit the school before signing up for a class or program?
Map and Directions
About the Wine School
Reschedule Classes and Courses
How should I dress for class?
Can I wear cologne or perfume?
When should I arrive?
Is there food served in class?
I want to sit with my partner or friend.

When Things Go Wrong

10

What about the pandemic du jour?
How Do I Log Into an Online Class?
What happens if I have a group of over four people?
I can’t attend a class because of a personal tragedy.
Notice for Yahoo, Comcast, Outlook, and Hotmail Users
How to whitelist an email
What is Cross-Posting and Why It’s Not Allowed?
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
I am in a large group of people, can we sit together?

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Student Support for the Wine School of Philadelphia
Contact Us

Contact Us

Free Support via Ticket System
Phone Support (Paid)
What to do before contacting customer support.
Reschedule Classes and Courses

Wine School of Philadelphia

109 S 22nd Street, Philadelphia, PA 19103
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Recent Articles

Five Top Wine Classes to Take Right Now
Sommelier Levels
Celebrate Our 200-Member Milestone!
Wine Connoisseur
Seeking Wine Educators
Mastery of Wine
Top Wine Club Events in Philly
Top Upcoming Wine Classes in Philly

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