We’ve launched a new way to get help—faster, easier, and always available. Our AI-powered support assistant can answer most questions in under 60 seconds, any time of day or night. That’s a big step up from waiting 24–48 hours for a reply.

Behind the scenes, we’ve trained the assistant using our full knowledge base and class records, so it knows our programs inside and out. And here’s the good news: a real person still reviews every conversation. If you include your name and email with your question, a staff member will follow up if anything needs clarification or correction.

Prefer the old-school route? You can always email us at wsop@vinology.org.com or go to our ticket system, but please note that it may take a few days for a response, especially if it’s something our AI can handle right away.