We do not offer free phone support, largely due to the 1% of folks who cause 99% of the problems. We’ll never understand why some folks insist on punching down when interacting with customer support staff. If you want to be upset by this decision, blame your fellow human beings for having poor manners.
If email doesn’t work for you, you can book time with the founder of the school at a time of your choosing, via Clarity. Pricing is under $2/minute.