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Your Tickets to a Class

6

I don’t know what type of tickets I have.
Reschedule Classes and Courses
I am transferring my seats to another person. What do I do?
I am pregnant! What are my options?
How do I use my reschedule code to sign up for another class?
Maximum number of seats

Contact Us

4

Free Support via Ticket System
Phone Support (Paid)
What to do before contacting customer support.
Reschedule Classes and Courses

Gift Certificates

8

What Can I Use My Credit/Reschedule Code/Gift Certificate For?
What is the Value of my Gift Certificate?
Can I give a wine tasting class as a gift?
My gift certificate doesn’t work.
Where is my gift certificate?
I want to print out a gift certificate.
How do I send a gift certificate to someone else?
How do I use a Gift Certificate or Code?

Academic Courses

10

Will I like your courses?
Can I earn my sommelier pin with you?
What course should I start with?
What is the reschedule and cancellation policy for courses?
Do you offer financial aid?
Advanced Certificates and the National Wine School
When do I get my sommelier certification?
Purchasing an Online Wine Course for Someone Else
Pricing of National Wine School Programs
I signed up for an online wine course. How do I start?

Private Events

2

Do you offer private events?
Can groups attend your classes?

Tasting Classes

6

I want to come to a sold-out class. Do you have a waitlist?
Is there a waitlist for classes?
What is a tasting class like? Will I enjoy it?
What are the most important things I should know?
Will I feel comfortable in a class?
What time is my class? Where is it held?

Membership

10

THE ZOOM MEETING SAYS I NEED A PASSWORD
I can’t attend a membership event I registered for.
What happens if I end my membership and am registered for events, classes, or programs?
What happens if my membership payment bounces?
How do I sign up for membership events?
School Membership & Discounts
How do I sign up for an Online Class?
How do I know if my membership is still active?
What comes with being a member of the Wine School?
What is the process to sign up or cancel my membership?

Before Arriving

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Can I visit the school before signing up for a class or program?
Map and Directions
About the Wine School
Reschedule Classes and Courses
How should I dress for class?
Can I wear cologne or perfume?
When should I arrive?
Is there food served in class?
I want to sit with my partner or friend.

When Things Go Wrong

10

What about the pandemic du jour?
How Do I Log Into an Online Class?
What happens if I have a group of over four people?
I can’t attend a class because of a personal tragedy.
Notice for Yahoo, Comcast, Outlook, and Hotmail Users
How to whitelist an email
What is Cross-Posting and Why It’s Not Allowed?
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
I am in a large group of people, can we sit together?

Home
Student Support for the Wine School of Philadelphia
Your Tickets to a Class

Your Tickets to a Class

I don’t know what type of tickets I have.
Reschedule Classes and Courses
I am transferring my seats to another person. What do I do?
I am pregnant! What are my options?
How do I use my reschedule code to sign up for another class?
Maximum number of seats

Wine School of Philadelphia

109 S 22nd Street, Philadelphia, PA 19103
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