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Free Support via Email
Phone Support (Paid)
What to do before contacting customer support.
Reschedule Classes and Courses

Your Tickets to a Class

Do I have to bring my tickets with me to class?
Retroactive Discounts Are Not Available
Rescheduling a Class: Choosing a Specific Date
Notification for a Class I Rescheduled
I can’t attend a class
Maximum number of seats
Reschedule Classes and Courses
How do I use my reschedule code to sign up for another class?
I am pregnant! What are my options?
I am transferring my seats to another person. What do I do?
Can I reschedule if I miss my class?

Gift Certificates

Can I give a wine tasting class as a gift?
My gift certificate doesn’t work.
Where is my gift certificate?
I want to print out a gift certificate.
What Can I Use My Credit/Reschedule Code/Gift Certificate For?
How do I use a Gift Certificate or Code?
What is the Value of my Gift Certificate?
How do I send a gift certificate to someone else?

Academic Courses

Will I like your courses?
Missing Certification, First Steps
Can I Cancel or Reschedule My Class?
Online Offerings: What’s the Difference?
How to Access Your Program
Can I Buy a Scent Kit?
How Do I Access My Wine Course or Class?
Can I Get the Bundle Discount if I Purchase Separately?
Sommelier and Wine Credentials
Do members get discounts on sommelier and wine programs?
Do I need a membership to take sommelier programs or wine courses?
NWS Certification Recovery Program
A NWS Program Doesn’t Show my Certification
Can I earn my sommelier pin with you?
What course should I start with?
What is the reschedule and cancellation policy for courses?
Do you offer financial aid?
Do you send 1098-Ts?
Should I take the accelerated CORE program or the regular 8-week semester?
I am looking for the Philly Wine School that offers Wine & Spirit Education Trust (WSET) Classes
Missed a Session in Your Course? Here’s What to Do
WSET vs NWS: Curriculum & Academic Approach
NWS Onboarding Process
Can I sign up for the Advanced Wine Course before officially passing the Core Sommelier Course?

Private Events

Do you offer private events?
Can groups attend your classes?

Tasting Classes

Is there a waitlist for classes?
Can I use Cellar Credits to reschedule a class?
Can I Cancel or Reschedule My Class?
Retroactive Discounts Are Not Available
Rescheduling a Class: Choosing a Specific Date
I can’t attend a class
I want to come to a sold-out class. Do you have a waitlist?
What time is my class? Where is it held?
Will I feel comfortable in a class?
What are the most important things I should know?
What is a tasting class like? Will I enjoy it?
Is ______ a casual class for beginners?

Membership

What comes with being a member of the Wine School?
What happens if I cancel my Membership before the 12-month minimum term?
How to Cancel Your Wine School Membership
I have upcoming classes that I paid the membership rate for, but I am no longer a member.
I want to sign up for membership without a credit card
Online Offerings: What’s the Difference?
Free Online Wine Classes for Members
What Online Classes Do You Offer?
Can I use Cellar Credits to reschedule a class?
Do members get discounts on sommelier and wine programs?
I added a member ticket to purchase, but my cart if empty!
I can’t register for multiple tickets for a membership event or a members-only ticket.
How to Sign Up or Cancel Your Membership
How do I sign up for an Online Class?
THE ZOOM MEETING SAYS I NEED A PASSWORD
How do I sign up for membership events?
School Membership & Discounts
How do I know if my membership is still active?
I can’t attend a membership event I registered for.
What happens if I end my membership and am registered for events, classes, or programs?
What happens if my membership payment bounces?
Do I need a membership to take sommelier programs or wine courses?

National Wine School

When do I get my sommelier certification?
Sommelier and Wine Credentials
Update on Digital Grade Transfers and NWS Credentialing
What Online Classes Do You Offer?
How Do I Access My Wine Course or Class?
Level One Wine Course Information
How do I study for the blind tasting exam at home?
Missing Certification, First Steps
NWS Certification Recovery Program
A NWS Program Doesn’t Show my Certification
NWS Onboarding Process
I have questions about an online sommelier program I am registered for.
Certification Transfer to the National Wine School
I need an extension for my online wine course.
Purchasing an Online Wine Course for Someone Else
I signed up for an online wine course. How do I start?
Pricing of National Wine School Programs
Can I replay class videos and review materials offline?

Before Arriving

How should I dress for class?
Reschedule Classes and Courses
About the Wine School
Map and Directions
Can I visit the school before signing up for a class or program?
I want to sit with my partner or friend.
Is there food served in class?
When should I arrive to class?
Can I wear cologne or perfume?
Can I reschedule if I miss my class?

When Things Go Wrong

I am in a large group of people, can we sit together?
Rescheduling a Class: Choosing a Specific Date
Retroactive Discounts Are Not Available
NWS Onboarding Process
A NWS Program Doesn’t Show my Certification
NWS Certification Recovery Program
Missing Certification, First Steps
Can I Cancel or Reschedule My Class?
Update on Digital Grade Transfers and NWS Credentialing
Reschedule Fee Policy: No Exceptions
I have questions about an online sommelier program I am registered for.
Purchasing an Online Wine Course for Someone Else
What about the pandemic du jour?
How Do I Log Into an Online Class?
What happens if I have a group of over four people?
What is Cross-Posting and Why It’s Not Allowed?
I can’t attend a class because of a personal tragedy.
Notice for Yahoo, Comcast, Outlook, and Hotmail Users
How to whitelist an email
I signed up for an online wine course. How do I start?
Can I reschedule if I miss my class?

Cellar Credits

What are Cellar Credits?
How do I use my Cellar Credits?
Does my membership earn Cellar Credits?
Do Cellar Credits expire?
How can I check my Cellar Credits balance?
Can I transfer my Cellar Credits to someone else?
What happens to my Cellar Credits if I cancel my membership?
Can I combine Cellar Credits with other discounts or promotions?
Can I use Cellar Credits to reschedule a class?

AI Support

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Gift Certificates
How do I use a Gift Certificate or Code?

How do I use a Gift Certificate or Code?

< 1 min read

gift certificate howto — Proceed to Secure Checkout and enter it into the field that asks for a coupon or promo code.

Updated on August 1, 2022

What Can I Use My Credit/Reschedule Code/Gift Certificate For?What is the Value of my Gift Certificate?

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