Wine Knowledge & Help

The Page for Customer Support and Wine Questions

 

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post. We will answer all questions: whether it’s about a class at the school, or you just are craving some wine knowledge.

 

Who can ask a question? Anyone who is hungry for wine knowledge, whether you are a student at the Wine School or not. Want to start a winery? We’ll get you pointed in the right direction. Want to know what wine to buy? We’ll try and help you out (you can also check out wine ratings, too).

 

There are two questions we don’t answer here. First, is if you need to reschedule a class. The second is  about private wine tasting events. We have a separate pages for both of those issues. The buttons below will take you to those corresponding pages.

 

Reschedule a ClassSchedule a Private Wine Event

Wine Knowledge

Ask Us Anything

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My wife just found out she is pregnant, and can unfortunately no longer drink wine. Is there a way to reschedule? We are hoping to attend a class post-baby as it would be a great date nigh| more ...
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I thought I had registered for the class tomorrow, 3/22. I cannot find an email reciept. Can you tell me if you have my name on the class roster? And if not, are there any seats available s| more ...
  • erinegan75 asked 22 hours ago
  • last active 18 hours ago
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Hi, My wife got me this bourbon tasting class, and said it was for her husband. The reminder email still came to her and had her name on it. Due to being a public forum, I don’t want t| more ...
  • Brian asked 1 day ago
  • last active 1 day ago
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Hi, I’m in Alana’s Intermediate Course (meets Sundays 3-4:45) and I’ll have to miss this week’s class (3/24) because I have a bridal shower to attend. Would I be able| more ...
  • kayleigh asked 2 days ago
  • last active 18 hours ago
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Hello! My name is Katrina, media manager at a local textile company that makes chef apparel. We are always looking for local high end commercial kitchen to use for photo shoots of models wea| more ...
  • Katrina asked 2 days ago
  • last active 2 days ago
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Hi Keith I am looking to sign up for the core wine class that begins in October. Two questions? Do you receive a sommelier 1 and 2 certificate after passing exam? Do you pay when sign u| more ...
  • Lisa asked 2 days ago
  • last active 2 days ago
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I am missing core on 4/154 and wine and food pairing on 4/15. I will try to obtain notes from classmates. | more ...
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I booked a class, but gift certificate didn’t apply. My credit card was charged full amount of class. How do I correct? Thanks! | more ...
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Good afternoon, I do not have access to the certification reading materials and information through my online account. Would you please update my account to reflect this? Thanks, Glenn | more ...
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I submitted for my course in June and was charged with out credit for my gift card. | more ...
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Hi, I am seriously interested in taking the Foundation/Core classes. If there is an opening May 14th- July schedule – I am interested in taking class at that time. Do you have a wait l| more ...
  • Stacy Oboyle asked 5 days ago
  • last active 5 days ago
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Staff, My husband was admitted to Sloan Kettering again. If possible, and knowing it is one week in, I would like to donate my current enrollment: the core program and food pairing/wine cla| more ...
  • Nancy asked 5 days ago
  • last active 4 days ago
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My son’s high school hockey team advanced to the finals of the Flyers’ Cup this week and will be playing at Wells Fargo on Sunday at the same time as my wine classes (I’m | more ...
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I signed up for a class for two people using my gift certificate which was accepted. The balance was $2 but you charged my credit card for $102. How do I get this rectified? | more ...
  • kate1 asked 7 days ago
  • last active 7 days ago
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Hi there, I am enrolled in the Foundation and Intermediate spring programs. On-line I have access to the Foundation materials but not the Intermediate ones. It also says I’m enrolled| more ...
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Please see the personal information… I need to confirm that the correct names are on the reservation for Friday… | more ...
  • Chrissy asked 1 week ago
  • last active 1 week ago
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I made a rescheduling request and was sent a code. I had mentioned in a previous communication that I would like to use the credit to enroll in the May 17th class. Is that class closed? Ar| more ...
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Hi – I took the February 16th Level 1 Beer Brewing class and know that there is a second class on March 16th where we bottle our beer and take it home. Do we need to re-register for th| more ...
  • Erin asked 1 week ago
  • last active 1 week ago
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I am unable to find where I can locate my core class information and practice tests. | more ...
  • mcraine665 asked 2 weeks ago
  • last active 2 weeks ago
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Do you offer home wine tasting for parties? Thank you. | more ...
  • Satyen asked 2 weeks ago
  • last active 2 weeks ago
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Rescheduled a class, but my discount code did not go through. Charge $118 and was supposed to be $36. | more ...
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I recently submitted request to reschedule class (Judgement of Paris). As of yet I have not received notification of the credit. I did have insurance on this reservation. I want to use th| more ...
  • coachsturk asked 2 weeks ago
  • last active 2 weeks ago
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Hello Keith, My sister and I enjoyed the class we attended in February, and we want to register for another one. We are looking at the Cooking 101 – a practical cooking class. Does i| more ...
  • tdebra517 asked 2 weeks ago
  • last active 2 weeks ago
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I am currently enrolled in the Intermediate Course (first class was last night – 3/10) and went into my account today to try and access the course materials but the only course I see i| more ...
  • mbvisconti asked 2 weeks ago
  • last active 2 weeks ago
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Hi Keith, The class was very interesting. My boyfriend & I really enjoyed it. I’d definitely come back. My only concern is that I bought premium tickets under the impression that w| more ...
  • Marissa Diorio asked 2 weeks ago
  • last active 2 weeks ago
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Can you please confirm that Joan and Jim Thornton are in for today’s wine class? &56-905-4755 | more ...
  • Meredith asked 2 weeks ago
  • last active 2 weeks ago
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I signed up for core wine class that starts on March 10. I won’t be able to attend the first session on March 10 due to flight delay from overseas. Possible to make this up somehow? | more ...
  • zylu07 asked 2 weeks ago
  • last active 1 week ago
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Hi Keith, I received an email to confirm my upcoming course. (Food and wine scholar). I just wanted to confirm it is for two people. Shailee | more ...
  • Shailee asked 2 weeks ago
  • last active 2 weeks ago
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You suggested taking a class at the wine school prior to taking a course. When I looked at the calendar, there are no wine classes available in the near future. I would like to gift the Oc| more ...
  • ann asked 2 weeks ago
  • last active 2 weeks ago
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Hi – I’m registered for the Core Program starting on 3/10 and the student name in my account profile is correct (Lauren P) but there was a different name in the email I received | more ...
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Is there another way to find out if a spot opens up for classes? I do not have a facebook | more ...
  • Autumn asked 2 weeks ago
  • last active 2 weeks ago
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I have decided to purchase the week-long level 1-3 summer course for my husband as a gift. I am not sure if he would prefer the one week course starting in August or the Sunday course star| more ...
  • Ann asked 2 weeks ago
  • last active 2 weeks ago
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I’ve completed 4 advanced courses and that raises several questions: 1. does that satisfy the requirements for a sommelier certificate of some sort? and what can students who complete | more ...
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Hi Keith, I purchased James G’s seat for the Food & Wine pairing class with National Certification, and just received an email from James stating that due to some confusion regar| more ...
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Keith, I’ve tried to reschedule my upcoming class 2 weeks ago but haven’t heard back. I’d like to get on a waitlist for the May 10th tequila class instead of my upcoming ex| more ...
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Hello, I am looking to figure out whether you would provide a bartender to walk myself and a date through cocktail creation 101 as well as the creation of ~five pre-specified drinks. I was h| more ...
  • Mark asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I noticed that for one of the Core programs you offer a payment plan but I do not see the option for this on any others (specifically the enhanced spring semester). Would a payment p| more ...
  • Autumn asked 2 weeks ago
  • last active 2 weeks ago
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Hi Keith, if there is any seats that I will open in this please schedule me in for the march 10. I am currently signed up for class starting in may 10 for the Core 1-3, but would like to st| more ...
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I bought two tickets for this Friday nights beer and cheese pairing as a Christmas gift for my in-laws, Pat and Ken Hanna. They will be in attendance but the confirmation and order is under | more ...
  • Lauren asked 2 weeks ago
  • last active 2 weeks ago
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Hi! I am interested in signing up for the Core Spring course Tuesday/Wednesday but I’ve realized I would miss possibly 3-4 class sessions. Are there make up sessions? | more ...
  • Lindsey asked 2 weeks ago
  • last active 2 weeks ago
Showing 1 - 40 of 3k results

CORE-2

Are we psychic?

The wine knowledge forum is awesome, but there are a few questions we’ve answered so many times we’ve created special pages for them. 

“I want to reschedule my class”

“Where do I park?”

“Do you donate to charities?”

“Do you offer private events?”

“Why don’t you offer phone support?”

“I have another question that you’ve probably answered a hundred times before.”

 

The Wine Report

Want your wine knowledge fresh from the oven? Get updates on classes, receive discounts on classes, and invitations to exclusive events.

School Updates

Class updates, snow cancellations, and all other relevant information for students. You can expect a few blasts of wine knowledge to show up here, as well. 

The Six Worst Food and Wine Pairings

The Six Worst Food and Wine Pairings

  We learn from failure, not from success. And although food and wine pairings are subjective, and depend on the peoples’ taste and preference, some mismatches simply feel odd. A good pairing brings out the best in food, wine, or both; a bad one can easily do the...

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Italian Food and Wine Pairings

Italian Food and Wine Pairings

Italian food is beloved everywhere. Because of that, you will see sommeliers pairing Italian dishes with wine from nearly every country in the world. A good Chilean Sauvignon Blanc will match beautifully with minestrone, and an Oregon Pinot Noir tastes amazing with...

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