Wine Knowledge & Help

The Page for Customer Support and Wine Questions

 

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post. We will answer all questions: whether it’s about a class at the school, or you just are craving some wine knowledge.

 

Who can ask a question? Anyone who is hungry for wine knowledge, whether you are a student at the Wine School or not. Want to start a winery? We’ll get you pointed in the right direction. Want to know what wine to buy? We’ll try and help you out (you can also check out wine ratings, too).

 

There are two questions we don’t answer here. First, is if you need to reschedule a class. The second is  about private wine tasting events. We have a separate pages for both of those issues. The buttons below will take you to those corresponding pages.

 

Reschedule a ClassSchedule a Private Wine Event

Wine Knowledge

Ask Us Anything

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Hello, I just purchased a gift certificate as a bridal shower gift. I did not want the bride to receive the certificate today, but instead I want to give it to her at her shower. So, I di| more ...
  • Carol asked 23 hours ago
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Hello! I love wine and am trying to learn as much as I can about it. I’d love to take a class with you, and I have a goal of becoming a certified somm one day. I scored a 42.3% on the | more ...
  • David Master asked 1 day ago
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I purchased an insured ticket for the Cooking Class with Wine Pairings back in April 2019 but we were unable to attend and notified the school of the cancellation. We would like to reschedul| more ...
  • Courtney asked 2 days ago
  • last active 2 days ago
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Hi, I recently bought a ticket for a class for 9/26. Does that come in the mail, or was I supposed to print out a confirmation-e mail please? | more ...
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Hey Keith & Alana, Thank you for the very informative week of classes, your time, knowledge and expertise. In respect to that, I have misplaced my blue ring binder full of notes regardin| more ...
  • katodalton asked 3 days ago
  • last active 19 hours ago
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Hi Alana. I took the intermediate final exam this morning. When I clicked the save quiz button, the screen spun for a while and then stopped. I logged back in and none of my answers were sav| more ...
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Hi there! I just finished the accelerated program and can see final grades for foundations and intermediate online (just on mobile site), it seems too early for these to be the combined scor| more ...
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Hi! I’ve recently completed the Accelerated Core program and have already signed up and paid for the advanced Winemaking course this fall. Assuming that I pass the Core program, would | more ...
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Never mind. I just got into the program. Not sure what was wrong, but it is functional now. grazie | more ...
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This morning I could not get into the quizzes and materials for the Accelerated Course and certification. It has been functional all week until today. Please advise. | more ...
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i canceled 4 seats for october 12 great wine made simple and received no confirmation, secondly i had 2 gift certificates when i booked the classes i did as two transactions but only one too| more ...
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I want to sign up for a class, but forgot my coupon code. Can you send it to me? | more ...
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Hello! We had 4 insured seats for the July Smackdown event and cancelled 2 prior to the event. We haven’t received a confirmation or a reschedule code. Can you assist? Thanks! | more ...
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Wine Instructor Training & Educator Certification It s showing one ticket available when I click on it , it says sold out , Is it available? Thanks | more ...
  • Pascal asked 1 week ago
  • last active 7 days ago
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Hello! I recently came across a gift certificate from 10 years ago. Will you still honor the full value? Thanks! Jen | more ...
  • Jen asked 1 week ago
  • last active 1 week ago
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So I can’t use both of my gift certificates for the same class? Could I get one of my gift certificates refunded? I was unaware that I could only use one at a time. | more ...
  • Ariel asked 1 week ago
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Hi, My name is Travis McKee. I am attending the Accelerated Core Program and I’ve created an account with [email protected], but I’m not sure how to access the materi| more ...
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Hi Alana and Keith! I can see the classes for the foundation and the intermediate program listed under my courses in the account but I can’t seem to find any of the supplementary mater| more ...
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What is the refund policy for starting and coming to one day of class and not finishing the week? Contrary to our discussion tonight, I’m not a narcissist, I just don’t see my enjoyment and| more ...
  • Betsy asked 1 week ago
  • last active 1 week ago
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Hi. I’m very sorry, but need to miss Tuesday’s sessions. Is it possible to schedule some time with Keith and Alana before Wednesday’s session to get an overview of what I m| more ...
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Hi there – I’m currently enrolled in the Core Wine Program this week. Reaching out as I don’t have any “Active Courses” registered to my account. Appreciate yo| more ...
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I’ve tried to join the Cru Club and am not sure whether I did so successfully(=whether the application went through). I had some trouble with different web browsers while completing th| more ...
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After I have signed up for CORE/ADV SOMM Plan, how do I get on the list for the next available Core Wine w/certification course? Thanks! | more ...
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Alana/Keith, Could my wife (Rachael Coyle) and I please be placed on the wait lists for the upcoming Winemaking course and the Master of French Wine course? Thanks! Tom Chawluk | more ...
  • tchawluk asked 1 week ago
  • last active 1 week ago
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I’m trying to use (2) $100 gift certificates to take a class and the site will not allow me to do so. I enter the first certificate with no problem but the second gift certificate does| more ...
  • Ariel asked 2 weeks ago
  • last active 1 week ago
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Hi Keith! I have signed up for the core wine course next week and have confirmed my registration details are correct but cannot find any content in my login nor do I see the course listed un| more ...
  • bheller630 asked 2 weeks ago
  • last active 1 week ago
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Hi, I bought my husband the Summer Accelerated Course for a present, but it appears that I am the registered person. Can you please change the registered person from Joan Arnold to Michael | more ...
  • arnoldj asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I would really like to have the opportunity to participate in the Accelerated Core Wine Course this fall. Please let me know if there is any way I could join or if there is a way to g| more ...
  • Jonathan asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I was planning on taking the Winter Foundation Program with two others this year. We’d like the certification at the end of the class, but there are only two certificate slots | more ...
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I have a gift certificate that I am trying to apply at checkout to a class in Feb. 2020. I keep getting a message that the code I type in does not exist. The code is labeled “Gift Code| more ...
  • Lindsay asked 2 weeks ago
  • last active 2 weeks ago
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Hi Keith, Can’t seem to reschedule for a future class (Bourbon- November 22). I am using the code you sent me in an email from the January 25th rescheduled class. Please advise. Thank | more ...
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Hi, i was wondering if it would be possible for me to purchase another ticket for tonight’s Beer 101 class? Thanks | more ...
  • Taylor asked 2 weeks ago
  • last active 2 weeks ago
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Hello! Please consider me for the upcoming Accelerated Wine Course should you have any last minute cancellations. Thank you! Kelly | more ...
  • Kelly asked 2 weeks ago
  • last active 2 weeks ago
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Hi Keith, I am considering signing up for the core/adv program. Naturally I have a few questions that I would like to discuss with you before making this commitment. Is there any time next w| more ...
  • grburner asked 2 weeks ago
  • last active 2 weeks ago
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Hello! My husband registered me for the Summer Accelerated Course as a birthday present, however the confirmation email listed his name and not mine. He said he put me (Jeanine Meo) as the p| more ...
  • Jeanine asked 2 weeks ago
  • last active 2 weeks ago
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I am writing to confirm my enrollment for Accelerated course next week: Roland M Sturk 493 Goodwick Drive Middletown, DE 19709 302-932-2719 Besides notebook and writing tools, are there any | more ...
  • coachsturk asked 2 weeks ago
  • last active 2 weeks ago
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Hi there, Excited to review the materials and quizzes but the Accelerated Core Wine Course (Summer) is not listed as one of my courses…and therefore cannot access anything. Would lo| more ...
  • jenmonago asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I need to cancel my seat in the Advanced Wine Teaching class starting September 3rd. The class no longer works with my schedule so I will not be able to attend. I am currently enrol| more ...
  • pmmeyrick asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I am registered for the Accelerated Core Wine Course (Summer) on August 12th 5:00 pm. The upcoming course is not listed in the National Certification section of my account and I have| more ...
  • barnestroi asked 2 weeks ago
  • last active 2 weeks ago
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i have no idea if i am registered for a class or not and why if i did two orders i could not use two gift certificates. I have no idea if we are booked or not? | more ...
Showing 1 - 40 of 3k results

CORE-2

Are we psychic?

The wine knowledge forum is awesome, but there are a few questions we’ve answered so many times we’ve created special pages for them. 

“I want to reschedule my class”

“Where do I park?”

“Do you donate to charities?”

“Do you offer private events?”

“Why don’t you offer phone support?”

“I have another question that you’ve probably answered a hundred times before.”

 

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School Updates

Class updates, snow cancellations, and all other relevant information for students. You can expect a few blasts of wine knowledge to show up here, as well. 

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