Wine Knowledge & Help

The Page for Customer Support and Wine Questions

 

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post. We will answer all questions: whether it’s about a class at the school, or you just are craving some wine knowledge.

 

Who can ask a question? Anyone who is hungry for wine knowledge, whether you are a student at the Wine School or not. Want to start a winery? We’ll get you pointed in the right direction. Want to know what wine to buy? We’ll try and help you out (you can also check out wine ratings, too).

 

There are two questions we don’t answer here. First, is if you need to reschedule a class. The second is  about private wine tasting events. We have a separate pages for both of those issues. The buttons below will take you to those corresponding pages.

 

Reschedule a ClassSchedule a Private Wine Event

CORE-2

Are we psychic?

The wine knowledge forum is awesome, but there are a few questions we’ve answered so many times we’ve created special pages for them. 

“I want to reschedule my class”

“Where do I park?”

“Do you donate to charities?”

“Do you offer private events?”

“Why don’t you offer phone support?”

“I have another question that you’ve probably answered a hundred times before.”

 

The Wine Report

Want your wine knowledge fresh from the oven? Get updates on classes, receive discounts on classes, and invitations to exclusive events.

School Updates

Class updates, snow cancellations, and all other relevant information for students. You can expect a few blasts of wine knowledge to show up here, as well. 

Wines of Portugal

Wines of Portugal

There is evidence of wine production in what is now Portugal since the time of the Tartessians, who planted vines in the Sado and Tagus valleys around, at least, 2000 BC. Later, Phoenicians, Romans, and Celts contributed to the expansion of the vineyards into new...

read more

Wine Knowledge

Ask Us Anything

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I received an invitation to take the course but after following the link (=”Buy Now”) to the page, I could not find the page with the listed price where I could sign up for the c| more ...
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Hello, I have not received the monthly Newsletter yet. Thank you. Mike | more ...
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Good Evening, I will not be able to attend classes this upcoming fall as I have just received an offer for job opportunity. Do you offer refunds? Thank you for your time. | more ...
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Hello, can you please place me on the waitlist for the fall Foundations course? Also, if it does not open up I would like to sign up for the winter class. When does this open up? Thank you i| more ...
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Hi Keith and Philip! I’d love to get on the wait list for the Advanced Italian class pretty please? Thanks! | more ...
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I don’t see the class information on my account for the upcoming International Wine Scholar Class. When will the materials be posted? I also purchased two tickets for the class. The in| more ...
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Keith, It is now August 18, 2018 and I have yet to receive any newsletter’s from you. I was really looking forward to your review as our tastes seem to be aligned. Are you not publishing d| more ...
  • Jan asked 2 days ago
  • last active 19 hours ago
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Hi, I’m a local winemaker and was wondering what benefits, career-wise, may come from taking the Core Wine Program and possible the Advanced level? | more ...
  • aj.yingst asked 3 days ago
  • last active 19 hours ago
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What certification do you receive upon completion of the fall core wine semester? Are you a sommelier upon completion? I will be on vacation one of the sundays in October , are there any mak| more ...
  • Patrice Hewski asked 3 days ago
  • last active 3 days ago
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When purchasing two tickets for the October Food/Wine Pairing (one a ticket for husband’s birthday) I saw a gift certificate but was unable to print as I was working remotely. Now, I c| more ...
  • bill1 asked 3 days ago
  • last active 3 days ago
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Gift certificate correct information below. Thanks for taking care if this. | more ...
  • elkluz asked 3 days ago
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I bought a gift certificate and it was sent to the wrong email. How can we correct this? | more ...
  • elkluz asked 5 days ago
  • last active 4 days ago
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Are your classes available to the public? If so, which ones? I was interested in the craft beer and cheese pairing for August 22nd for my husband and I but I am not sure if this is also for | more ...
  • Erika stonaker asked 5 days ago
  • last active 4 days ago
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Hello, I would love to schedule a Wine Tasting Class for a group of 10-11 girls on Saturday, October 6th. Do you have any availability? Thank You! Jessica | more ...
  • Jessica asked 5 days ago
  • last active 5 days ago
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My wife would like to accompany me to a class. She can walk, but not great distances and can only do one or two steps. Or we can bring her mobility scooter, but of course it cannot do steps | more ...
  • Peter asked 6 days ago
  • last active 4 days ago
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Aug 13 at 8:56 PM Let me know if anyone cancels. For the cider class on Thursday Thanks, Jim | more ...
  • Jim asked 6 days ago
  • last active 5 days ago
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Hi Keith, this is Heng Zhang. I have finished the accelerated foundation program on August 11, 2018 and I loved it. i want to sign up for the intermediate program for the 2018 fall semester | more ...
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Keith, I am really enjoying the classes so far. We’ve learned that pyrazine causes green pepper and diacetyl butter, but what is the source of the other scents we experience, includin| more ...
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I”m looking at the whiskey and cocktail class, and am wondering what comes in the sommelier- level tasting kit that comes with the premium tickets? Thanks! | more ...
  • Hilary asked 2 weeks ago
  • last active 2 weeks ago
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Where are my documents for class? I can’t find them on the website. Thank you. | more ...
  • MB asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I was wondering if you ever have cancellations in your classes and a possible waiting list for any openings? I was hoping for Sunday, September 16th. 2 spots. Thank you! | more ...
  • Juliana asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I am trying to find the material for the course I am taking, but my account does not show that I am currently in a course. Please advise. Thank you. | more ...
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Details below | more ...
  • Dave asked 2 weeks ago
  • last active 2 weeks ago
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Hi Keith and Philip, Hope you enjoyed your time off! I have a question regarding the Winemaking Program prerequisite – do I have to complete level 3 prior to starting it? I will be ta| more ...
  • Elena K asked 2 weeks ago
  • last active 2 weeks ago
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Upon entering gift code in coupon box receive error message that coupon does not exist. | more ...
  • Dave asked 2 weeks ago
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I see that there is a Mixology: The Cocktail Creation Class scheduled for Aug. 30th and that it was last held in June 2018. Do you all have plans for the next iteration? I’d very much | more ...
  • Erik asked 2 weeks ago
  • last active 2 weeks ago
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Keith, My wife got me a gift certificate for the Wine School. I’m interested in the Core Course with certification (winter class). You had forwarded to her an invitation to the IWS Certifica| more ...
  • Bill O'Connor asked 2 weeks ago
  • last active 2 weeks ago
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I’d like to be put on the waitlist for the Great Ciders of the World class on Thursday, August 16. I’m part of a group of three. Thanks! | more ...
  • Josh asked 2 weeks ago
  • last active 2 weeks ago
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Keith- Can I register the night before the class? I may be out of town on that day but if not my wife and I would like to attend. I am definitely not interested on spending more for your ins| more ...
  • Jim Iwankovitsch asked 2 weeks ago
  • last active 2 weeks ago
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Would you let me know if my registration went through? Not sure and I don’t want to register twice. All my best, Maureen | more ...
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Please add me to the wait list for the following courses (one seat): Winemaking course (starting Sept ’18) Accelerated Core Wine Course (Aug ’18) Core Wine Course Fall Semester | more ...
  • Jack asked 3 weeks ago
  • last active 2 weeks ago
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Hi Keith/Phillip, I recently passed the Wine Foundation Course in the spring! My certificate just arrived in the mail and I am thrilled. I would now like to move onto completing the Level 3| more ...
  • Jessica asked 3 weeks ago
  • last active 2 weeks ago
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Hi, can I please join the wait list for the fall semester of the Core Wine Course? Sadly, I left signing up until too late! Thanks, JC | more ...
  • Jonathan Chong asked 3 weeks ago
  • last active 2 weeks ago
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Hello I am planning to organize several girls attending the class on september 22nd for beer and cheese tasting. One of the girls is pregnant though. How have you navigated that in the past | more ...
  • Kaitlin asked 3 weeks ago
  • last active 3 weeks ago
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Hi, I’m looking to book a private event for my company. There will be about 15 people for the event and we’re looking to book the event from 3-5 pm. I had another event planned for tomorrow | more ...
  • Jacklyn Hadzor asked 3 weeks ago
  • last active 3 weeks ago
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Hi, We are registered for the Accelerated Core Wine Course beginning August 5th. Will the course materials be available to review prior to the first class? Thanks! | more ...
  • tchawluk asked 3 weeks ago
  • last active 3 weeks ago
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Good afternoon: I am signed up for the Summer Accelerated Core Course beginning next Monday. On July 15th I received an email stating that the course materials are available online. Howeve| more ...
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I received an email confirming my enrollment in the upcoming Wine Foundation Course in August. In the email, it said to follow a link to access my online material. I have followed that link,| more ...
  • tsl4 asked 3 weeks ago
  • last active 3 weeks ago
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Hi! My husband and I were looking to use a coupon that we received as a Christmas present a few years ago. I went to sign up for a class and it shows we already attended. I see the date but | more ...
  • Aja asked 4 weeks ago
  • last active 4 weeks ago
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