Wine Knowledge & Help

The Page for Customer Support and Wine Questions

 

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post. We will answer all questions: whether it’s about a class at the school, or you just are craving some wine knowledge.

 

Who can ask a question? Anyone who is hungry for wine knowledge, whether you are a student at the Wine School or not. Want to start a winery? We’ll get you pointed in the right direction. Want to know what wine to buy? We’ll try and help you out (you can also check out wine ratings, too).

 

There are two questions we don’t answer here. First, is if you need to reschedule a class. The second is  about private wine tasting events. We have a separate pages for both of those issues. The buttons below will take you to those corresponding pages.

 

Reschedule a ClassSchedule a Private Wine Event

Wine Knowledge

Ask Us Anything

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Hi Keith! Long time no see! Lee from LocalWineEvents here — and I’ll be heading back to the school with my hubby for the WINE STYLE class in April. I used my 50.00 voucher you | more ...
  • pr1 asked 4 hours ago
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Do you host private events/classes for birthdays? | more ...
  • Mori asked 4 hours ago
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I have provided both ticket ID and security codes. I do have insurance for 2 tics for FEb 7 You say you don’t have a record of the purchaser? It was our daughter…either Meredit| more ...
  • Karen Lowry asked 11 hours ago
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Please help! I have tried to reschedule many times and am being told via email that there is no order. yet I have documentation of 2 insured tickets on Feb. 7. I need to reschedule. Thank| more ...
  • Karen Lowry asked 11 hours ago
  • last active 11 hours ago
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Hello, I had purchased the 2014 Corralillo Syrah back in September and absolutely loved it. I went back maybe a month or two later and they no longer carried it at my local wine and spirits.| more ...
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Hello! I recently bought two tickets for a Feb 1 class, and then thought I had a conflict, so I later bought ticket insurance. Now it turns out I no longer have a conflict, so the initial da| more ...
  • Casey asked 2 days ago
  • last active 2 days ago
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I bought 2 tickets to the May 19th Wine and Cheese pairing class this morning, using the $50 gift card that we received from you. I had quite a difficult time getting into my account and eve| more ...
  • Lillian asked 3 days ago
  • last active 2 days ago
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Hi, Just tried to redeem a gift code on the website. I put it in as a coupon code, and it confirmed that I was credited $100 towards my purchase. There were multiple screens showing that the| more ...
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Hi! I just went to sign up for Wine & Food Pairings and see that it is sold out. Can I please be added to a waitlist? Thank you! | more ...
  • Jessica asked 4 days ago
  • last active 3 days ago
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Hello, I am interested in the Wine Foundation Course starting on May 14th, but I am a bit confused on exactly what certifications I’d receive if I add National Certification (and assum| more ...
  • Rachel asked 4 days ago
  • last active 4 days ago
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Hello, I have not received my code for the gift card I purchased online the other day. Thank you, G | more ...
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Hi – I received a $50 off coupon from Keith Wallace this AM, and wanted to use it for one of your courses. I applied the code as prompted and everything looked great until I hit “| more ...
  • jcherry asked 5 days ago
  • last active 4 days ago
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Hello! I attended the Sicilian wine class last weekend (1/11/19) and I misplaced my sheet of paper with the wine flights we tried during the class. I would love to locate the wines and pur| more ...
  • Carolyn asked 5 days ago
  • last active 4 days ago
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Hello. I currently enrolled in the Core program and missed both classes on Sunday 1/13. Am I able to make up the classes? I am available to come in early on 1/20. Thank you! | more ...
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My wife, Laura, gave me a gift certificate for Christmas. How do I use it to book a class? When I enter the number in the Coupon field I receive an error message telling me the coupon is n| more ...
  • Ron asked 5 days ago
  • last active 4 days ago
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I have read your responses to queries about wine storage facilities in Philadelphia. Are there any recent developments on that front. I have been told that such a facility would violate Pe| more ...
  • Bruce asked 5 days ago
  • last active 5 days ago
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I was given 2 tickets for a class for Christmas and we cannot make it on that date so I am trying to reschedule this for another date. I completed the reschedule information over 10 days ag| more ...
  • Nicole asked 6 days ago
  • last active 5 days ago
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Hello. On Wednesday you posted that you had four open slots in this Saturday’s 101 course. I had tickets for the 29th and reached out via fb messenger to see if I could reschedule my class t| more ...
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I can’t find this info anywhere: What is the “sommelier tasting kit” that’s available with class ticket purchase? Thanks for clarification! | more ...
  • Alexandra asked 6 days ago
  • last active 5 days ago
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Bringing parents to a class for a gift. Would you recommend California Wine Country (5/2) or Wine 101 (5/16)? Is the California Wine Country class have more of a history component to it ve| more ...
  • Kevin asked 1 week ago
  • last active 5 days ago
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Hello, Your website indicates that my Gift Certificate was already used. I will provide the details of the gift certificate and purchaser under “Personal & Private InformationR| more ...
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My wife and I attended Wine 101 on October 8 2016. We are trying to remember a wine we liked. Would you be able to send me a list of wines we tasted in that class? Thanks you! | more ...
  • Ed Sandfort asked 1 week ago
  • last active 4 days ago
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These tickets were a gift, and we will be out of the country the day of the class. You told us to upgrade our tickets…. does that mean that we need to buy the ticket insurance for $33| more ...
  • Ellen asked 1 week ago
  • last active 1 week ago
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I have a $75 Wine School certificate, but am having trouble using it. Can you please look into this? | more ...
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I’m enrolled in the winter foundations course and i’ll be unable to make it to tonight’s class. How do I go about making up the missed material? | more ...
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Hello, I am registered for the Winter Wine Foundations course and I’m trying to find the online material I need for the class; however, nothing is posted to my personal account. Can yo| more ...
  • kmdesq asked 1 week ago
  • last active 1 week ago
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We attended wine 101 on October 8th, 2016. One of the wines we learned about was an Argentinian Malbec, very reasonably priced ~$15/bottle. We liked it so much we purchased a case from a di| more ...
  • Donna asked 1 week ago
  • last active 1 week ago
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Hello, I am taking the foundation wine course. I registered for the certification. I cannot find any course materials in my account. Where should I look for this in my account? Thank you, M| more ...
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Keith , I don’t have access to the course materials for Beer Brewing, Level One. Thanks in advance. | more ...
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Hi, I will be attending the Core Program’s Spring Semester and am wondering if there is an reading material one should purchase beforehand; either for the class specifically or just re| more ...
  • aj.yingst asked 2 weeks ago
  • last active 1 week ago
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Hello! I am currently enrolled in the Winter Wine Semester. My goal is to go as far as I can in certifications with the school. My plan was to complete this wine semester with the nation c| more ...
  • pmmeyrick asked 2 weeks ago
  • last active 2 weeks ago
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My husband scheduled this class awhile ago , and recently became very ill . I have doctor papers if needed. I would like to reschedule this class at a later time. He is also paid in full f| more ...
  • Thomas Carr asked 2 weeks ago
  • last active 2 weeks ago
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Hello! I have two insured tickets to a class on Thursday, 1/17. I just noticed there is availability in a Wine 101 class on Saturday, 1/19… this class would work MUCH better for my | more ...
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Hello Keith I very much want to take the Accelerated Core Wine course (Summer) starting 12th August. I am from Iceland an I have been a wine enthusiast for many many years. I have travelled | more ...
  • kjosverji asked 2 weeks ago
  • last active 2 weeks ago
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our kids surprised us with this gift and unfortunately we will be out of the country on the date chosen. we need to reschedule the class | more ...
  • Ellen asked 2 weeks ago
  • last active 2 weeks ago
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I have been trying to reschedule a Wine 101 class. I filled out the form and received an email which supposedly included a Reschedule Code (which was my email) but that didn’t work. | more ...
  • SJS asked 2 weeks ago
  • last active 2 weeks ago
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I was gifted tickets for the winter semester of the level two brewing program, and I have the ticket number. How do I add that to my account? | more ...
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I would like to register two adults for the Tequila night sommelier level on May 10. I have gift certificate which is not accepted at check out. I am not using paypal or Amazon. Below I hav| more ...
  • snhage asked 2 weeks ago
  • last active 2 weeks ago
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Hi, I looked at the dashboard earlier today and it’s saying that I have no active courses. Just want to make sure that I am able to get to the online lessons as well as receive any and all r| more ...
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Hello, I purchased tickets as gifts for two class one on March 9 and one one March 23; can you please tell me where to find the tickets so I may give them to the recipients? Meredith Dreger | more ...
  • Meredith Dreger asked 2 weeks ago
  • last active 2 weeks ago
Showing 1 - 40 of 3k results

CORE-2

Are we psychic?

The wine knowledge forum is awesome, but there are a few questions we’ve answered so many times we’ve created special pages for them. 

“I want to reschedule my class”

“Where do I park?”

“Do you donate to charities?”

“Do you offer private events?”

“Why don’t you offer phone support?”

“I have another question that you’ve probably answered a hundred times before.”

 

The Wine Report

Want your wine knowledge fresh from the oven? Get updates on classes, receive discounts on classes, and invitations to exclusive events.

School Updates

Class updates, snow cancellations, and all other relevant information for students. You can expect a few blasts of wine knowledge to show up here, as well. 

Santa Julia 2017 “Magna” Red, Uco Valley

Santa Julia 2017 “Magna” Red, Uco Valley

José Zuccardi's is the director of Argentina's Familia Zuccardi winery. We've reviewed their wines in the past. In the 1990s, he developed a new brand, Santa Julia, which was named after his only daughter. They do keep it in the family: his son Sebastián is the...

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Chateau St. Jean 2014 Reserve Chardonnay, Sonoma County

Chateau St. Jean 2014 Reserve Chardonnay, Sonoma County

The American love of Chardonnay started in the 1960s with Chassagne-Montrachet: the elegant and beautiful white wines from that Chardonnay sweet spot in Burgundy, France.  When winemakers in Napa and Sonoma were looking for inspiration for a white wine, they cast...

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