Wine Knowledge & Help

The Page for Customer Support and Wine Questions

 

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post. We will answer all questions: whether it’s about a class at the school, or you just are craving some wine knowledge.

 

Who can ask a question? Anyone who is hungry for wine knowledge, whether you are a student at the Wine School or not. Want to start a winery? We’ll get you pointed in the right direction. Want to know what wine to buy? We’ll try and help you out (you can also check out wine ratings, too).

 

There are two questions we don’t answer here. First, is if you need to reschedule a class. The second is  about private wine tasting events. We have a separate pages for both of those issues. The buttons below will take you to those corresponding pages.

 

Reschedule a ClassSchedule a Private Wine Event

Wine Knowledge

Ask Us Anything

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Hello! How do you reschedule 2 of our 4 tickets for an event without losing the entire reservation? | more ...
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Please add me to the wait list for certification in the Master of French Wines starting in Oct. Thanks. | more ...
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Hello, I bought two tickets to a wine and cheese pairing class that is supposed to take place next Thursday July 25. I received an email to confirm some information for the class and the ema| more ...
  • haglantz asked 2 days ago
  • last active 2 days ago
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Hey Keith! I had scheduled for the July artisanal wine and cheese pairing class but just got an email about a confirmation for the Dec 6th class! As you know I will be living out of town the| more ...
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Hello. I took the Foundation and Intermediate Courses. I can see the results /certificate for the intermediate showing 100% completion, but I don’t see it for the Foundation. When wil| more ...
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Hello! I was sent a gift certificate, and I’m not sure how much it is for. Is there a way you can check the balance for me? Thank you very much! | more ...
  • Breanne Weeden asked 3 days ago
  • last active 2 days ago
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Hi Keith, I hope all is well. I was unable to attend the Bubbles Wine Class in December, so purchased insurance. Is there any way you could send the information so that we could rebook? Tha| more ...
  • Alyssa Reiff asked 4 days ago
  • last active 3 days ago
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Hi ,I am still having trouble with registration the code for 100 dollar voucher says I used it and not available however is also saying it is applied however not reflected in the price ca| more ...
  • Kenneth DiGregorio asked 4 days ago
  • last active 4 days ago
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HI Keith and staff, I am enrolled into the Core/Adv Somm program, starting with the October 13th class, a few obligations came up that i will have to attend to during the duration of the wee| more ...
  • Monique Copeland asked 4 days ago
  • last active 3 days ago
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I am a previous student who completed Foundations (I believe this my be Level 1+2 over 8-10 weeks) in 2012. I do not see the course as completed under my account log in page. Can you help me| more ...
  • anita P Shah asked 4 days ago
  • last active 3 days ago
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I was going through the registration and came to a blank page – not sure if I fully registered or if something went wrong. Please advise. Thanks. | more ...
  • robin asked 4 days ago
  • last active 4 days ago
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I am a new subscriber to your new letter and want to schedule classes with 100 dollar voucher and it is not being accepted when I try to register it says the code is not recognizedI also | more ...
  • KEN DiGregorio asked 4 days ago
  • last active 4 days ago
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Hello, I was wondering if I could retaste the wines for a few classes in the core wine program in the upcoming accelerated wine week in August? I did the Winter 2019 core semester but I was | more ...
  • Althea Smith asked 5 days ago
  • last active 3 days ago
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Dear Keith, I was in a car accident yesterday and have been in the hospital. As a result I will not be able to make it to class tonight. I also do not have a computer with me, I’m writ| more ...
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i have a few gift certificates i get thru the form and ready to check out but it says i have an email already and when i try to log in and then book i only see courses and not classes. im t| more ...
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Hi there, Organic, biodynamic and sustainable wines are on the rise. But what are they? Well, sustainable wines are made in a way that protects ecology, is socially responsible economically | more ...
  • Alicia Rennoll asked 1 week ago
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Good Afternoon, I recently registered with the Philadelphia School of Wine in the hopes of attending classes in the near future. I am looking to become a certified Sommelier, and hopefully a| more ...
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Hi, I’m trying to get a quote for a private wine and cheese pairing class for 30 people for sometime this Fall but your online request form doesn’t seem to be working. Please let| more ...
  • Kyra asked 2 weeks ago
  • last active 2 weeks ago
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Quiz marked me wrong on “Beaumes-des-Venise AOP produces sweet wines.” which I had as true… the explanation said “False. Beaumes-des-Venise AOP produces red wines. (P| more ...
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Hello, Due to a family emergency, I will not be able to attend the intermediate class tonight to take the final exam. Is there a way I can makeup the exam? Thank you. | more ...
  • pablobossi asked 2 weeks ago
  • last active 2 weeks ago
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Hey, I’m unable to attend the Advanced French Wine class on the 22nd July – the last one of the module. Would it be possible to arrange a catch up session? Kind regards, Tierney | more ...
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My husband and I volunteered to leave the overbooked class last Sunday (6/30) in exchange for a gift credit. It looks like all classes in August and September are sold out except for Beer 1| more ...
  • scduggan18 asked 3 weeks ago
  • last active 2 weeks ago
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I bought two tickets for Great Wine Made Simple on October 12th and used a $100 gift card for the order. However, I just saw on my credit card statement that I was charged the full amount. W| more ...
  • Danielle Reny asked 3 weeks ago
  • last active 2 weeks ago
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Hello, I have taken the intermediate and beginner courses for wine. Could you tell me when the advanced course starts and if there are any openings? Sincerely, Ashley Lepera | more ...
  • Ashley Lepera asked 3 weeks ago
  • last active 3 weeks ago
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Hi Keith, I was looking at the Discover Your Wine Style class on September 14th and was hoping to take the last two seats indicated on the class page. The calendar also notes the class has | more ...
  • rbeck1891 asked 3 weeks ago
  • last active 3 weeks ago
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I am interested in booking four people into a wine class. Either ‘Discover your Wine Style’, ‘Great Wine made Simple, or World Atlas of Wine (I also asked about Wine 101, | more ...
  • Bill Moore asked 3 weeks ago
  • last active 3 weeks ago
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Hi Keith. The initial syllabus mentions an online exam – are we doing that next Tuesday as well as the blind tasting? Bob | more ...
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Good morning, I want to sign up for another wine class but misplaced a gift certificate presented to me (over a year ago) from Ira Altman. Can you look up Ira Altman’s account and pro| more ...
  • carolyn geibler asked 3 weeks ago
  • last active 3 weeks ago
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Hi – I missed the Foundation class from yesterday, June 25th, and would like to reschedule before taking the final exam. Thanks! | more ...
  • Leena asked 3 weeks ago
  • last active 3 weeks ago
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I have some photos of the bottle in question. How can I send them to you? | more ...
  • Ed asked 4 weeks ago
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I recently came into possession of an old bottle of port wine and it was recommended that I have the bottle appraised. I was directed to your organization. Do you offer appraisal services f| more ...
  • Ed Seeger asked 4 weeks ago
  • last active 4 weeks ago
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Hi Kieth – I have purchased 2 tickets for Wine 101 class on October 17th for my husband and I. Unfortunately I was not able to apply the gift certificate during the checkout out and en| more ...
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Hi Keith, I’m very excited to do the accelerated core program in August! I’m not seeing this course listed in my account, and was hoping to review any course materials in advance| more ...
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I need help retrieving my gift certificate number. | more ...
  • sbowlby asked 1 month ago
  • last active 4 weeks ago
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My wife and I attended your Wine and Food Pairing 101 class last night 6/16/19. We were not on the roster; said we have been withdrawn. My records show that I paid with my USAA Debit Card (a| more ...
  • coachsturk asked 1 month ago
  • last active 1 month ago
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Hi. First of all – I am not able to log in for some reason. It keeps saying access denied. Also – I am trying to reschedule a class that I had insurance for. I have the code, but| more ...
  • Michele Tuma asked 1 month ago
  • last active 1 month ago
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I was registering for a class and used my gift certificate but the purchase did not go through. When I tried putting it in again, it says the gift certificate has already been used. | more ...
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LACTIC Think of lactic acid as the main acid in milk. Lactic acid is formed mostly by bacteria in the conversion process of malolactic fermentation (“MLF”). The process breaks down malic aci| more ...
  • grburner asked 1 month ago
  • last active 1 month ago
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Keith, I attended the 6/10 Master of French Wine class, and have lost my notebook (which contains all my notes from Levels 1-3! 🙁 I either left it at class (doubtful) or at Septa 30th | more ...
  • Karen asked 1 month ago
  • last active 1 month ago
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Hi Alana, can we meet a little bit prior to this upcoming class on Wednesday (6/12) to go over the class I missed on North American wine? Thank you!! | more ...
  • gabsgaeto asked 1 month ago
  • last active 1 month ago
Showing 1 - 40 of 3k results

CORE-2

Are we psychic?

The wine knowledge forum is awesome, but there are a few questions we’ve answered so many times we’ve created special pages for them. 

“I want to reschedule my class”

“Where do I park?”

“Do you donate to charities?”

“Do you offer private events?”

“Why don’t you offer phone support?”

“I have another question that you’ve probably answered a hundred times before.”

 

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