Student Assistance

Frequently Asked Questions

About Tickets

What is the difference between Premium and Discount tickets?

Premium tickets allow you to reschedule a class up to 48 hours before class. If you don’t reschedule, you get our Sommelier Tasting Kit!
Discount seats can be upgraded, transferred to another person, or attended virtually.  However, discount tickets cannot be rescheduled or refunded. 
We do not offer Premium tickets on multi-day courses. See “About Courses” for more information.

Is there a waitlist for classes?

If seats open up to a sold-out class, we will post those seats on our Facebook page

What is included in the Sommelier Tasting Kit that comes with Premium Tickets?

The sommelier tasting kit includes glassware, a tasting mat, a wine notebook, a pen, a corkscrew, and a custom bag.

What happens if I try to reschedule a Discount ticket?

There are no refunds or rescheduling if you attempt to reschedule discount seats. Furthermore, you are automatically removed from the class, and we will sell your seat. However, you can still attend virtually.

I don’t know what type of tickets I have.

This information is printed on your ticket. If you purchased the seats, that information would also be in your wine school account. If you did not purchase the tickets and do not have copies of your tickets, you must contact whoever purchased the tickets.

I am transferring my discount seats to another person. What do I do?

Forward the electronic tickets to them: they may be required to present the tickets upon entry.

I am pregnant!

That’s wonderful! Pregnant women can and do attend our classes. But, of course, that decision is entirely up to you.

How do I use my reschedule code to sign up for another class?

Just use the code during checkout.

About Gift Certificates

How do I use a Gift Certificate?

Just plug in your gift code during checkout.

Can I give a wine tasting class as a gift?

We recommend sending a gift certificate, as they make for a perfect gift.  However, if you prefer to purchase seats for a class, we strongly recommend opting for Insured or Premium seats.  Here is a gift card you can fill out, too. 

Where is my gift certificate?

Gift certificates are automatically emailed out upon purchase. You can choose to have the gift certificate emailed to you or the gift recipient. We do not mail gift certificates out via post.

I want to print out my gift certificate.

You can fill out and print this gift certificate form.  For the gift to be valid, you must copy and paste the gift certificate code in to the “Gift Code” box.  Please make sure to include the gift code and not the order id.

My gift certificate doesn’t work.

A few people have this issue every year. The most common error is that the gift-giver inadvertently transcribed the gift code incorrectly when presenting it to you.   To resolve this issue, you will need to provide us with the purchaser’s name, email address, and gift code you received.

A few other reasons this may happen: If you are trying to coupon stack, that will not work: our system will only process one gift certificate or coupon per order. Finally, it may be that you are using a promotional coupon that has expired.

About Events

Do you offer private events?

We offer a range of options for private events and classes. For details, please refer to our events page

About Our Tasting Classes

What is a tasting class like? Will I enjoy it?

Out tasting class is a 90-minute educational experience geared towards consumers and people looking to learn in a smart but laid-back atmosphere—super fun for passionate people who love wine and want to learn more. However, we aren’t a good fit for striver snobs and bougie narcissists.

What are the most important things I should know?

Bring water, don’t wear cologne or perfume, and arrive 15 minutes early!

Will I feel comfortable in a class?

Anyone who wants to be a part of our community is welcome. However, anyone with snobbish, boorish, misogynistic, or racist tendencies will not have a good time here.

What time is my class? Where is it held?

You can find class details on the ticket. If you purchased the tickets, that information is also in your account. The school is located at 109 S. 22nd Street in Center City.

Wine School Membership

What comes with being a member of the Wine School?

Being a member gives you access to member-only wine events every month. Plus, you can attend all online classes for free. Other discounts and opportunities become available the longer you are a member.

What is the process to sign up or cancel my membership?

You can sign up for a membership via the wine school club page. You and cancel at any time via your account.

Planning your Trip to the School

How should I dress for class?

This is not an uptight environment, so casual dress is fine. However, cologne or perfume are prohibited.

Should I wear cologne or perfume?

Absolutely not. Wearing cologne to a wine class is like wearing a speedo to a funeral: not a great idea.

When should I arrive?

You should arrive 15 minutes before the listed time on your tickets. Doors close promptly at the start of class: there are no refunds or rescheduling if you are late.

How is the parking? Can I take public transportation?

We have a map of Rittenhouse with the top parking spots, dining suggestions, and much more: Map and Directions Page.

Is there food served in class?

Only if it specifically states it is a food or cheese pairing class on your ticket. We recommend having a light snack before attending a class.

I want to sit with my partner or friend.

Make sure to arrive twenty minutes before class. Seating is first-come-first-serve.

I am in a large group of people, can we sit together?

Large groups detract from the experience for both instructor and fellow students. Therefore, per the terms of purchase, groups of more than four are prohibited. Seating is first-come-first-serve, but groups of more than two cannot sit in the front of the classroom.

What about the pandemic du jour?

We keep our updated infectious disease regulations here. If you fail to follow these rules, you will forfeit your seat in the class.

Can I visit the school before signing up for a class or program?

Only students and staff are allowed into our facilities. To get an excellent idea of our facilities, you can check out our Instagram feed.

About Courses

Will I like your courses?

We have a twenty-year reputation as being the best wine school in America. It’s easier to describe the people who don’t love our courses. Anyone with snobbish, boorish, misogynistic, or racist tendencies will not have a good time here. Also, anyone who loves PowerPoint but hates having their assumptions tested will not fare well with us.

Can I earn my sommelier pin with you?

Our programs are underwritten by the National Wine School (NWS). They issue all certifications and pins. You will need to complete their L3 program to earn your pin.

What course should I start with?

If you are new to wine, we recommend taking the L1 Virtual Wine Course. However, if you already have some basic knowledge, you can jump to the Core Wine Program. The Core program consists of two wine courses: L2 Foundation and L3 Intermediate. You can take these two courses together or separately.
We recommend taking both courses in the same semester if possible.

What is the reschedule and cancellation policy for courses?

 If a student cannot attend a course, they must notify us at least thirty (30) in advance prior to the start date. With due notice, the student can receive a  non-refundable credit toward another course.  At the discretion of the school, reasonable administrative costs may be deducted from the total credit.

Free Support via Zoom

If you need help, we offer a free Q&A help session every week via Zoom. Talk with one of the directors of the school!

Free Weekly Q&A

Wednesday, November 3 from 1:00 pm to 1:30 pm

Limited Seating

Our weekly Q&A session is hosted over Zoom. Just book a spot and we’ll send you a link to ...

Free Support via Email

We are available for personal assistance during office hours only. If you are attending a weekend or evening class at the school, please plan accordingly. Due to unprecedented interest in the Wine School, responses times are significantly increasing.

SundayAdmission Office Closed
MondayAdmission Office Closed
Tuesday9:30 AM - 5:30 PM
Wednesday9:30 AM - 5:30 PM
Thursday9:30 AM - 5:30 PM
Friday9:30 AM - 5:30 PM
SaturdayAdmission Office Closed

Paid Support & Consulting

If you need one-on-one support, you can schedule personal time with the founder of the school. Pricing is under $2/minute: https://clarity.fm/keithwallace

About the Wine School

We have been named the “Best Wine School in America” award by SOMM and hailed as the “Best in Philly”  by Philadelphia Magazine.  We offer world-class education in all things fermented right here in Philly.

We offer wine courses that range from the single-semester Core Wine Course to a three-year wine diploma program. Our programs are backed by the National Wine School (NWS) in California. These programs included winemaking, teacher training, Food & Wine Scholar programs, and many more.

We offer a wide range of wine classes taught by the best sommelier-instructors on the East Coast. These classes range from our Wine 101 series of wine classes to our high-end series of luxury wine tastings. 

Our sister school, the Philly Beer School, offers brewing programs and beer tasting classes. Philly Magazine is saying the Philly Beer School is the “Best Adult Education” in town. We are a bit jealous, to be honest.

Ever since our cookbook hit the bestsellers list, we have offered cooking and wine pairing classes. Always one of our most popular offerings, we suggest registering early!

Our spirits & cocktail classes are amazing. Our master distiller loves teaching them, and people really love learning about booze. From Bourbon to Mixology, we have a wide range of options for you.

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