Student Support

 Have questions? We have the answers!

All questions are welcome: whether it’s about one of our classes, or you are just craving some wine knowledge. The great thing about this forum is that all information is shareable. That means that the question you have has probably already been answered!

Our normal response time is 24-48 hours. One note: If you have a question that contains private information, such as a gift certificate code, please post that data in the part of the post marked “Private” so that it is not viewable by the general public. 

 

Need Help? We have your Covered.

Is there a wait list for sold-out classes?

If seats open up to a sold-out class, we will post those seats on our facebook page

Do you offer private events or classes?

We offer a range of options for private events and  classes. For details, please refer to our events page

I have a question about buying tickets to a class.

Ticket Types

We offer three ticket types to our two hour classes.

Premium. These tickets come with Premium Insurance, which allows you to reschedule a class up to 24 hours afterwards. Plus you get our wonderful Sommelier Tasting Kit.

Insured. These tickets come with Standard Insurance, which alllows you to reshedule a class up to 48 hours before the start of class. 

Discount. These tickets do not come with insurance and cannot be rescheduled for any reason.  However, they can be transfered to another person. 

Gifting a Wine Class

We recommend sending a gift certificate, as they make for a perfect gift.  However if you prefer to purchase seats to a class, we strongly recommend opting for Insured or Premium seats.  Here is a gift card you can fill out, too. 

What is the Sommelier Tasting Kit?

The sommelier tasting kit includes glassware, tasting mat, wine notebook, pen, corkscrew, and a custom BYO bag. The full kit can be seen here: https://www.vinology.com/wine-tasting-kit/

 

I have questions regarding a class I purchased.

What time is my class? Where is it held?
All classes are held in our Rittenhouse classroom at 109 S. 22nd Street in Philadelphia. Class details can be found on your emailed receipt, in your account. Doors open 15 minutes ahead of class. Please be on time! The School is within walking distance of both 30th Street Station and Suburban Station. Taxis and ride-sharing options are plentiful in the neighborhood.

I want to give this class as a gift.

That’s simple: just purchase Insured or Premium tickets and fill out this printable form.

Where is my ticket?

We do not issue tickets. The purchaser will receive an electronic receipt with all class information on it. It is also viewable in your account

What’s a class like?
It’s educational and informative, not to mention fun! This is not an uptight environment. Casual dress is fine. Whether you are a master sommelier or a wine newbie, you will have an educational and enjoyable evening.

Is there food served in class?

Food is available in classes when specified in the class description. When food is included in a class, it is not intended as a substitute for a full meal. Outside food is not permitted in our classrooms.  If the class is a wine, beer or spirits tasting, and you are concerned about drinking on an empty stomach, we recommend having a snack beforehand.

I have questions regarding a gift certificate or a reschedule code.

Using a Gift Certificate
To apply a Gift Code, enter the code in the field that asks for a Coupon during the checkout process. The amount of the gift code will be automatically applied. If the gift amount does not cover the full purchase, the balance may be paid using any major credit card. The gift certificate may be used multiple times until the balance is zeroed out. Our gift certificates NEVER expire.

Where is my gift certificate?
Gift certificates are automatically emailed out upon purchase. You can choose to have the gift certificate emailed to you or the gift recipient. We do not mail gift certificates out via post.

I want to print out a gift certificate.
You can fill out and print this gift certificate form.  For the gift to be valid, you must copy and paste the gift certificate code into the “Gift Code” box.  Please see the below question for why this is critical.

My gift certificate doesn’t work.
This typically happens when the gift certificate form is filled out incorrectly. The gift-giver may have inadvertently plugged in an order number, or transcribed the gift code incorrectly.   We can resolve this issue for you if you provide us the purchaser’s name and the gift code you received right here. Please note you will be posting on an open forum, so include sensitive information in the “Personal & Private Information” section.

The other possibility is you are trying to use multiple gift certificates or trying to apply a coupon code. Our system can only process one gift certificate or coupon per order. 

I have a reschedule code, how do I use it?
Reschedule codes work exactly like gift certificates. 

 

I have questions regarding charity donations.

We contribute to multiple charities in the Philadelphia region. To be considered, please fill out this form

I cannot attend a class, what should I do?

If you have either Insured Tickets or Premium Tickets, you can reschedule using this form.  You will be sent a reschedule code via email. Make sure to retain that email, as we will not be able to resend it to you. 

I have Discount Tickets, what are my options?

These tickets have several restrictions, one of which is that they cannot be rescheduled. You have two options: you can gift them to another person or you can purchase Ticket Insurance via this link

I don’t know what type of tickets I have.

If you are the purchaser, you can review the type of tickets you have in your account

I don’t know what type of tickets I have, and I didn’t purchase the tickets.

The individual who purchased the tickets will have this information in their account.  

 

 

I'm pregnant. in the hospital, and/or the weather is terrible.

I am pregnant, what do I do?
A special note if you are expecting: Pregnant women can, and do, attend our classes. Of course, that decision is entirely up to you. If you have purchased ticket insurance and would prefer not to attend, it’s no problem to reschedule to a future date. Simply follow our protocol for rescheduling as described on this page.

The weather is really bad, will my class be cancelled?
We always try to make the best decision under the circumstances. We have the utmost concern for the safety of our students and instructors. We provide a minimum of 24 hours notice in the event of a weather-related cancellation. An email will be sent to the address we have on file for the purchaser. A “Weather Notice” will be posted on our forum as well (see the bottom of this page).

If we cancel a class, we will issue you a gift certificate for the value of the class. This can be used like any other gift certificate, and will never expire.

I am sick and cannot attend the class. 
If you have Premium or Insured tickets, you can reschedule your class. If you have discount seats, you can upgrade using this form.

 

How can I contact the school?

For any question that is not covered by this page, you can contact us here. Please note that all our correspondence is publicly available. 

What We Do

Top-Tier Education

We have been named the “Best Wine School in America” award by SOMM and hailed as the “Best in Philly”  by Philadelphia Magazine.  We offer world-class education in all things fermented, right here in Philly.

Academic Courses

We offer wine courses that range from the single-semester Core Wine Course to a three year wine diploma program. Our programs are backed by the National Wine School (NWS) in California. These programs included winemaking, teacher training, Food & Wine Scholar programs, and many more.

A World of Wine Classes

We offer a wide range of wine classes, taught by the best sommelier-instructors on the East Coast. These classes range from our Wine 101 series of wine classes to our high-end series of luxury wine tastings

Beer & Brewing Classes

Our sister school, the Philly Beer School, offers brewing programs and beer tasting classes. Philly Magazine is on the record saying the Philly Beer School is the “Best Adult Education” in town. We are a bit jealous, to be honest.

Cooking & Wine Pairing

Ever since our cookbook hit the bestsellers list, we have offered cooking and wine pairing classes. Always one of our most popular offerings, we suggest registering early!

Spirits & Cocktail Classes

Our  spirits & cocktail classes are amazing. Our master distiller loves teaching them, and people really love learning about booze. From Bourbon to Mixology, we have a wide range of options for you.

Student Help Forum

Please read the help section before posting a question.

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post.

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Hello, I ordered 2 tickets to a class as a gift for a friend and her guest. I would like to know how to complete the gift certificate with the correct information. 1) On the bottom where it | more ...
  • Jean Wong asked 24 hours ago
  • last active 21 hours ago
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12 views
Hello. I ordered a gift certificate as a gift for someone else. The order number is 595022. It is for 150.00. I did not receive a certificate in my email. Would you resend it please? I need | more ...
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Hello! I am attending the Pinot Noir class this Saturday and the email I received states that the dress code is casual in one section, and business casual in another section of the email. Wh| more ...
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12 views
Hello, I am interested in booking the 8 beers to try before you die class. I need 4 tickets, however only 3 seats are currently available. What’s the likelihood that I will be able to obtain| more ...
  • Devin asked 2 days ago
  • last active 2 days ago
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23 views
Hey Keith, Sorry to be a pain- Would I not be grandfathered in with my thesis? I’m living in AZ now and doing some wine work down here! I would love to be able to finish my Masters| more ...
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Keith, I read your nice thank you gift certificate but I haven’t recd the $200 gift certificate that I purchased. Not sure what to do | more ...
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Hi – I received an email that stated my class was moved to Thursday, Jan 31 at 10:00am. That date and time do not work…..can I chose another class? | more ...
  • akkconway asked 4 days ago
  • last active 4 days ago
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Hello, I just signed up for two tickets to the wines of Sicily on 2/1/2020 for a total of $122.00. I intended to use my gift certificate #445583 in the amount of $150.00 but instead my Amex | more ...
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Good evening! Might y’all know if any of your courses are eligible for the IRS Lifetime Learning Credit, or are considered by the IRS to be eligible for employer Educational Assistance Progr| more ...
  • M asked 5 days ago
  • last active 4 days ago
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37 views
Hi Phil, In October you kindly helped me when I incorrectly signed up for the ADV plan when I shouldn’t have. However, I notice that my credit card continues to be charged monthly fo| more ...
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