I can apply the code retroactively, but there is a $5 service charge. Please let me know if that is something you would like me to do.
Yes, I’m fine with that. Let me know if you need additional information. Thanks again.
OK, thanks. You should receive a confirmation email of the $35 credit that was applied. Please check your spam/junk folder if you don’t see it. It may take 24 hours for the credit to be applied to your account.
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When I searched our order database using the second email you provided, nothing showed up. I did find a purchase made by K. Lapham using a different gmail account. That is where the confirmation would have been sent.
The second code is valid (for $40) but wasn’t applied correctly to the purchase.
Please let me know if I can help with anything else.