Store Credit code not working at checkout

Answered Closed
0
0

Hi. I received a GC/Store credt as a gift. I have a print out with a code to use. I’m trying to purchase two tickets to the sommelier smackdown for dec 9th and it won’t let me redeem it. help! thanks

Andrea

  • You must to post comments
Best Answer
0
0

Andrea,

For us to pull up the details of your Gift Certificate, I need the last name of the person who purchased the gift certificate, and the last four digits of the gift certificate. Gift certificate codes are alphanumeric with between 11 & 16 digits.

A few caveats:

If the code is just a series of numbers, that is the purchase ID, and we can probably find the gift certificate from that.

If the code is between 4-8 digits, it is not a valid gift certificate. Those are old codes that were issued as a reschedule code (which only works for the person it was issued to), an expired promotion, or an expired free gift certificate we donated over 3 years ago.

  • Sure. Last name is Ronca and the last 4 digits are a0af. It's 18 digits and a mix of letters and numbers all lower case.
  • You must to post comments
0
0

Your answers came through. We are looking up the gift certificate details today. A copy of the gift certificate will come through via an email. It won’t be the same code you submitted.

  • You must to post comments
0
0

Hoping to get help with this today. Gave the info above and haven’t heard back. Please advise.

Andrea

  • You must to post comments
0
0

This site is not allowing me to answer as far as I can tell. Can you contact me directly?

  • You must to post comments
Showing 4 results