Hi. I received a GC/Store credt as a gift. I have a print out with a code to use. I’m trying to purchase two tickets to the sommelier smackdown for dec 9th and it won’t let me redeem it. help! thanks
- Andrea Ronca asked 5 years ago
- last edited 5 years ago
For us to pull up the details of your Gift Certificate, I need the last name of the person who purchased the gift certificate, and the last four digits of the gift certificate. Gift certificate codes are alphanumeric with between 11 & 16 digits.
A few caveats:
If the code is just a series of numbers, that is the purchase ID, and we can probably find the gift certificate from that.
If the code is between 4-8 digits, it is not a valid gift certificate. Those are old codes that were issued as a reschedule code (which only works for the person it was issued to), an expired promotion, or an expired free gift certificate we donated over 3 years ago.
- Sure. Last name is Ronca and the last 4 digits are a0af. It's 18 digits and a mix of letters and numbers all lower case.
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