Reschedule Code Minus Insurance

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I received an email telling me “I have issued you a reschedule code for the value of the class, minus insurance ($118)” but my original tickets were premium so the insurance should have been included. Please advise and thank you for your time.

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Hi Janine,

Thanks for your question.

I know the phrasing could probably be better, but basically what that means is that you have used the credit for rescheduling that came with the premium ticket. Therefore, your reschedule code will be the amount of the class minus the amount of insurance used.

If you had insured seats, you would receive a code for the class cost minus insurance (basically, the discount price).

Please let me know if I can help with anything else.

Cheers,
Philip

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