Need help. Am confused.

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I have sent you two emails about a credit due for a class. They were sent Jan 25 & Feb 6. I still have not received a response to either one of them. I am not trying to rip you off by requesting what is due to me. Your web site is very confusing as regards canceling an insured ticket/s. You do not ask for the ticket numbers or the insured numbers. You only ask who bought the tickets. If you looked at the purchase, you would see two tickets were bought. You also know that there were two empty seats at that class. Yet you only issued me credit for one ticket. Why? When can I expect a credit for the other unused but insured ticket? Thank you.

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OK after you explain it. I respectfully suggest that you revamp your website pages to make them transparent. 1. when I requested to cancel for that day, if you had asked how many tickets & asked for the ticket numbers, I would have known that I was requesting for both at the same time. 2. At the time the request was sent , a received acknowledgement should have been sent so I knew it went through. 3. At the time you sent the reschedule code if it had said 2×40 I would have known it was for two tickets. 4. The reschedule email did not say anywhere on it not to reply to it, thus you never got them. Just my suggestions, as it would have made all mine & your time & effort unneeded. Thank you for the trouble & looking forward to getting there for one of the classes.

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Michael,

Sending print outs via US Mail will not be necessary.

I was able to locate the reschedule code you were sent. The code sent did in fact cover two seats ($40 x 2 = $80).

With that code you are able to reschedule for another 101 class (or any other beginner class) of your choosing by following the directions in the email. The code will never expire.

Philip

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At 75, I am not computer savvy enough to do that with any assurance that it will be correct. I will copy the initial purchase by my daughter, the Jan 22 credit email, & the two emails you did not get I will send all of it to you via US mail to the school address. to your attention. ( I did not get a reschedule code for Feb 26 class & I was not due that anyway)

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You were emailing an automated system, which is why you didn’t get a response. The email you received with the reschedule should have given you directions to reschedule and get help. Was that information available to you?

Please copy and paste the email we sent you here, minus the last five digits of the reschedule code. Once I have that, I can process your request.

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Keith- none of the details are correct. So here goes- I had to cancel attendance for the Jan 20th class for two tickets because of a medical issue. You issued a credit on Jan 22, but only for one ticket. I used return mail on that credit email on Jan 25th to let you know I was still due credit for the second ticket. Since I got no response, I sent another email on Feb 6, again using return mail on the credit form. I was never registered for the Fed 26th class. In the Feb 6th email, I was still trying to get the 2nd credit for the Jan 20th class. My sent box for the Jan 25 return email address shows wsop@vinology.com. Return email address for Feb. 6 shows same thing. Hope this will clear things & the second credit from Jan 20 will be forthcoming. Thank you.

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Michael,

Where did you send your emails? Please post the exact email address here so I can take a look. This is the first time hearing from you.

You submitted two reschedule requests. You sent your first reschedule request for the Jan 20th class on the 25th. You sent another one on February 6th for the February 23rd class. You received the reschedule code for the second one, the Feb 23rd class.

Please let me know if I have each of the details correct so I can address the issue.

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