Communicating via Forums

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I was not able to speak to a LIVE PERSON, so I did what I thought was correct in rescheduling my class!!!

Last December, I purchased two PREMIUM TICKETS to the Feb. 17th Barolo class, which was cancelled BY THE SCHOOl because of bad weather ($153.94 cost of tickets). I was told that I could reschedule at any time.

I recently rescheduled for the Nov. 20th Barolo class, but I did not put in for the PREMIUM TICKET cost because it was more than my current credit. HOWEVER, I am assuming that my new tickets will be PREMIUM TICKETS because that is what I paid for last year. THE SCHOOL CANCELLED THE CLASS and I should not have to pay an addition fee for tickets that were already purchased. PLEAE ADIVSE.

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Yes, we did cancel the class. We do that when it snows too much and the roads are unsafe to travel. That is simply the decent thing to do. When we cancel a class, we give students a gift code to reschedule. That is part of our TOS, and we honor it each and every time.

Not sure why you need to put everything into ANGRY CAPS since you haven’t had a problem communicating with us. You’ve used this customer support forum before, when you lost your reschedule code. You sent us a question on a Sunday night, and you were resent the reschedule code on Monday morning.

You then went and registered for the Barolo class. Your reschedule code was valid for what you originally spent. If you forgot to upgrade to premium tickets, you could have simply asked us to fix your ticket. That would have been a very simple thing for you to do.

You may not like the fact that we use a forum for communication, but it’s open, fair, and transparent.

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Will my premium tickets be honored for my rescheduled class on Nov. 20th??? I only ordered the regular priced tickets, but paid for premium tickets for my original class on Feb. 17.

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Never saw the reschedule code message. I went back to old emails to get information. Still don’t know if u will honor my original payment for premium tickets!?

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