I was not able to speak to a LIVE PERSON, so I did what I thought was correct in rescheduling my class!!!
Last December, I purchased two PREMIUM TICKETS to the Feb. 17th Barolo class, which was cancelled BY THE SCHOOl because of bad weather ($153.94 cost of tickets). I was told that I could reschedule at any time.
I recently rescheduled for the Nov. 20th Barolo class, but I did not put in for the PREMIUM TICKET cost because it was more than my current credit. HOWEVER, I am assuming that my new tickets will be PREMIUM TICKETS because that is what I paid for last year. THE SCHOOL CANCELLED THE CLASS and I should not have to pay an addition fee for tickets that were already purchased. PLEAE ADIVSE.
- Michele asked 4 years ago
- last edited 4 years ago
Yes, we did cancel the class. We do that when it snows too much and the roads are unsafe to travel. That is simply the decent thing to do. When we cancel a class, we give students a gift code to reschedule. That is part of our TOS, and we honor it each and every time.
Not sure why you need to put everything into ANGRY CAPS since you haven’t had a problem communicating with us. You’ve used this customer support forum before, when you lost your reschedule code. You sent us a question on a Sunday night, and you were resent the reschedule code on Monday morning.
You then went and registered for the Barolo class. Your reschedule code was valid for what you originally spent. If you forgot to upgrade to premium tickets, you could have simply asked us to fix your ticket. That would have been a very simple thing for you to do.
You may not like the fact that we use a forum for communication, but it’s open, fair, and transparent.