I want to speak to a person, please?

Answered Closed
0
0

I tried purchasing multiple tickets for May 8th event and it only allowed one ticket to be purchased. I thought it was odd, but didn’t think much of it, so figured I would purchase the tickets separately. Well seems I purchased the last ticket. I have a group of about 6-8 people I need to accommodate. I was hoping to get someone on the phone to find a resolution. If there truly are no more spots, I am OK to reschedule mine and use at a later time. I would really appreciate if someone could reach out to me and help me resolve this issue.

  • Keith, This is exactly why straight forward communication is preferred. This is something that could have easily been resolved in a 10 minute phone conversation. Now, I have spent days checking back, searching to see if anyone has answered me. I am extremely disappointed in the customer service, and not at all looking forward to the other event we have signed up for. And now, I have to go spend time figuring out how I am going to get my $40 returned to me, since I haven’t gotten a response here. Had this gone smoother, I would have been more than happy to reschedule instead of push for a full refund, but your responses seem a bit patronizing and I don’t appreciate that. Again, who knows if that’s how it’s meant to sound since I was unable to actually speak to you. As I’m sure my initial inquiry came across as very frustrated, as I was, being as that I was unable to actually speak with someone. That’s great if this method of “communication” is working for your company, but this is why you pay some kid $8 an hour- to sift through phone calls a few hours a day so you don’t have to deal with the solicitation. I’m sorry this was unable to be resolved here.
  • You must to post comments
Good Answer
0
0

This is the place for customer support. The front page gives total tickets remaining, and the site will prevent you from purchasing more tickets than we have available.

As I pointed out earlier, parties larger than four cannot be sat together. If you are okay with that, we will issue you a gift code that you can use to try and register again.

Please note my statement at the top of this forum. Customer Support is via this forum, not by phone.

  • You must to post comments
0
0

Hi Keith, yes I read the last response you left. We already bought other tickets for an event in May (different group of people), so I would prefer to be completely refunded as this was entirely a misunderstanding. If the absolute only option is to get a credit to use at a later date, that’s fine but I’m not sure when I would be able to get back. I’m really hoping we can work this out as this is my first experience with this Company and it looks like you offer a lot of great events, I want to look forward to the other even we are coming to. Again, I really appreciate your help.

  • You must to post comments
0
0

HI Keith, Is there any way I can either be refunded or use that for another class? The website doesn’t tell you how many tickets are left, so I had no idea when I was purchasing that no one else would be able to get a ticket? And when I called it is completed automated, so there was no help there…Really looking for some guidance here. Thank you so much!!

  • You must to post comments
0
0

Chiarina,

Correct, you purchased the last seat to that specific class. With a group larger than four, it’s typical that they register for a private event, since only groups of four can be sat together.

  • You must to post comments
Showing 4 results