Gift Certificate Issue


I just purchased a gift certificate in the amount of $120.00 as a present for my brother in law. As a newsletter recipient, I had received an email for a 10% discount on the cost of the certificate which I used at check out (SUMMERGIFTS2017). However, although you applied the discount bringing the cost to $108.00 you sent me a gift certificate via email for $108.00 not $120.00. This is not acceptable- I cannot believe you intended to offer a discount to entice customers and then send the gift card for the discounted amount. This amount is not sufficient for him to purchase two tickets to the class it was intended for.

I would like a gift card for the full amount at the discounted price or I ask for a full credit to my credit card.

I have heard and read nothing but good things about your school and was very excited to send my brother in law to your whiskey tasting class but this experience is not what I expected.

Please resolve this as soon as possible. Thank you in advance for your assistance.

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Thank you so much for your professionalism and quick resolution. I apologize for jumping to conclusions. It must be very frustrating to prepare for every eventuality and then have an issue right out of the gate. I understand that it was just an unfortunate series of events. I appreciate your efforts and thank you for taking care of this so quickly.

I am going to buy myself a class this fall so that I can see for myself how wonderful your organization is.

Thanks again and have a wonderful evening,

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Hi Denise,

My apologies for the mistake in the coupon. I’ve changed it to $120 as requested.

I can promise you that this was UNINTENTIONAL. This is the first time we have ever offered a discount on gift certificates. Although we tested the software ahead of time, obviously something did not work correctly with your order.

As a business that has been operating for nearly 16 years, we would NEVER carry out a bait and switch on our valued customers, and I’m sorry to hear you would think that was even a possibility.

I hope your brother-in-law enjoys the course. Please let me know if I can help with anything else.


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