Gift Certificate Code Not Working

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I am trying to register for 2 people to attend the Italian Wine class on July 9th. My husband and I received a gift certificate as a wedding gift but whenever I enter the code, it states that the code does not exist. The gift card is for $150 and has not been used at all yet. Could someone please reach out to assist me with this? I have tried entering the code with # preceding the code and without the # preceding the code. Neither has worked.

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Best Answer
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Hi,

The number you are entering is the order number. The gift certificate code is a 12 or 13 digit alphanumeric code.

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Kate,

We have confirmation that the order was made; The problem is that only the purchaser has the actual gift code at this time. That was emailed separately from the order receipt at the time of purchase.

I have resent the completed invoice to the purchaser. That may or may not provide the gift code, depending on the security settings. We can also unlock our code bank, but as Keith said, that will take some time.

We are truly sorry for the inconvenience; however, these protections are in place so that the gift code cannot be accessed by anyone but the intended recipient.

We will do everything we can so that you can attend the class before your move. Thank you for your understanding.

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Keith,

My cousin provided me with the PDF receipt from her order of the gift certificate. It does not have a 12-13 digit code on it. My husband and I are moving cross-country in mid-July and would like to use at least part of this gift before we move. I can forward you the receipt as proof of purchase. Please let me know how else I can assist in solving in this problem.

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Kathleen,

If the gift recipient didn’t transcribe the correct number, then we will have to retrieve it from our systems. That may take 2-3 weeks, depending on if the purchaser opted to keep the code private or not (if they opted for a high privacy setting, we can’t directly pull up that information).

If you need it quicker, you may want to contact the gift giver directly for the code. Our systems can resend the code directly to their email address.

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I do not have gift code that is 12-13 digits long. My cousin has provided me the receipt of her purchase if that would be helpful. I’d appreciate resolving this as soon as possible so that my husband and I can sign up for the course in July. Thank you.

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Hi keith,

thank you for the response. The gift code number I have is apparently the order ID so I DO NOT have a 12-13 numbered gift code. Please assist me with this by email or phone if possible.

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Kathleen,

Congrats on the wedding. I looked up the number you gave us,and that is an order ID, not a gift code. Hopefully, you have the gift code as well. If you don’t, let us know.

Keith

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Hi Philip,

Thanks for the quick response. I do not have a 12 or 13 digit alphanumeric code on my gift certificate. I only have the code I provided which appears on our certificate.

Can you please assist me in redeeming this certificate?

Thank you,
Kate

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Hi Philip,

Thanks for the quick response. I do not have a 12 or 13 digit alphanumeric code on my gift certificate. I only have the code I provided which appears on our certificate.

Can you please assist me in redeeming this certificate?

Thank you,
Kate

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