I pulled up our records from last December. Your mom purchased a gift certificate in December, and had it emailed to herself via her hotmail account. That gift certificate has your gift code embedded into it.
The reference number she gave you –and the one you tried to use today– isn’t the gift certificate code, it’s simply her proof of purchase.
You will get an email today with the actual gift certificate code.
Good question. Our gift certificates have always been a 10 to 13 digit code, and that goes back a full decade at this point. I did a quick search of our database, and we don’t have a gift certificate under your name or email address.
Is is possible you were given tickets to a specific class? You may want to reach out to the gift-giver to gain clarification of what they gave you.