Cru Club

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Thanks for the answer re: teh Cru Club. I would like my auto payment for Cru Club membership to be stopped. since there is no way to access CRU anymore and there have been no events available for well over a year, I would also like to be reimbursed for 1 full year. I used my last $300 for the California class last April. Please cancel my Cru Club membership, stop auto payments and reimburse me for May 2013 to the current payment.

Thanks,

Beth Carrigan

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I had Phil look into this over the weekend, and I have answers for you.

The good news is that we stopped billing you for your cru club membership earlier this year, AND you are 100% whole. In fact, we gave you a little gift.

Here is how it broke down:

You became a member of the Cru Club on 4/6/12 and received a gift certificate for $300. You used that gift certificate for the Advanced Tuscany Wine Course. From that point, you paid monthly installments toward that gift certificate until 4/6/13.

On 4/7/13 you opted to remain a member of the Cru Club. You received another gift certificate for $300. You used that gift certificate for the Advanced California Wine Course.

From that point, you paid monthly installments toward that gift certificate until 3/6/14.

You should have been charged another $25 on 4/6/2014. However, as you were such an awesome student in class, you won’t be billed that last installment.

Whew, sigh of relief. If you have any questions, please ask.

Otherwise, have a great summer.

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Thank you for checking into this for me. Payments continued to be charged to my account with the last charge being made March 6, 2014. If there is a balance in my Cru account, as there should be probably 11 or 12 months worth, how would I be able to know what is there and how would I go about using it? Also do these funds remain available for use indefinitely or do they expire?

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Beth,

All payments to the Cru stopped a long time ago. Cru gift certificates were always able to be used for all classes, not just cru-specific classes. I will follow up with our accounting department to confirm your payments stopped. If there was some funds owed to you, they would have been added to your Cru account. FYI, even though the cru club is on hiatus, all funds are still available via your account with the school.

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