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Listen, I realize this situation seems unusual to you and your staff. The bottom line is I changed my mind with regard to wanting to take this course. This was caused in large part by the review that I read regarding the poor customer service. From what I can tell, with this arms length at best contact system you have for your potential students that review is on point. So that’s really it, I acknowledge what your terms and conditions say but people are entitled to change their mind, and your company is not going to be prejudiced by issuing me a refund since the course doesn’t start until March. And I’m sure with your schools reputation you will have little trouble filling the spots. So if you Refuse this refund for this course it will only be solidifying the comment that led me to withdraw in the first place. That being said, I’m sure it’s a wonderful school I have just decided that this education is not applropriate for me at this time. I’m not going to send something to you in writing I’m not going to treat this in a ltigious way. I just think that if you provided a little more transparency in the way of actually allowing your potential students to speak to you prior to selecting a course it would avoid some grief. I chose to post this privately because it is not my intention to cause your business any strife. I just wanted the opportunity to speak with someone from your company, but it seems like that is a lot to ask for in your companies eyes. If you desire to speak to me further regarding this please call me like I asked originally. If not, best of luck to you in the future.

  • Andrew Colascione asked 2 years ago
  • last edited 1 year ago
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We’ve had a few requests for phone support lately, so I though it best to address it directly. This information is covered in our FAQ and TOS, but those are a bit dry. If you are interested why we keep our customer support on the forum (and why that is good for you) here you go: https://www.vinology.com/talking-with-keith/

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