Canceled class August 3

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Keith, I received this email from Philip, whom I do not know, regarding the cancellation of a class I had scheduled for August 3rd. It directed me to reply to the email with my preference for a gift certificate. I did so, but the email was a “no reply” address. I am a frequent flyer at the wine school, so can you help? I would like to reschedule a class in the fall in lieu of the canceled class.

Thanks, Leslie Geer 610-662-2874

Hi Folks,

I’m sorry to be contacting you with the unfortunate news that, due to unforeseen circumstances, we will have to cancel class on August 3rd.

We are able to fully refund your purchase, or offer you a gift certificate for a future class that is worth the price you paid for the class plus an extra $25 value as an apology for the inconvenience. Please respond to this email so I know which offer you would prefer. If I do not hear from you, I will call the phone number we have on file.

Thank you in advance for your understanding. I hope we’re able to see you here at the School soon.

Cheers,
Philip

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Hi Leslie,

My apologies for the confusion — that was my mistake. I should have used a different account to reach you. I will send you a reschedule code shortly that will allow you to sign up for another class.

Thanks for your understanding!

Cheers,

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