Category: Customer Support

0 votes
24 views
HI Keith I am very interested in taking the core/advance wine som class but have a few questions about it before I sign up. I would like to start in Janusry and I see it is a year course. | more ...
  • lisa asked 22 hours ago
  • last active 22 hours ago
0 votes
68 views
How can we share feedback about an experience where we weren’t satisfied? | more ...
  • Tracy Brown asked 5 days ago
  • last active 4 days ago
0 votes
40 views
Hello, I want to make sure I’m reserved for 2 tickets to the Cabernet Sauvignon & Beyond class. The confirmation email did not say how many tickets I am listed for. If so, I am con| more ...
0 votes
44 views
Per customer support recommendation. I place an order and accidentally entered the incorrect email address. Here is the information that you requested: Lynn Nicholas | more ...
0 votes
68 views
I am so sorry but I am having difficulty in properly registering my colleague and RE-resgistering myself. Here is what I need in summary (to make this easier): 1, I need to please move DONNA| more ...
0 votes
69 views
I took my Intermediate exam and got 8 wrong (assuming question 35 is not graded)… (34-8)/34 is 76% … however the exam says I failed with a score of 35%? Also – it marked me| more ...
0 votes
63 views
Dear Philip, Hope all is well. I would like to check in on my earlier request to reschedule my core wine class. I could not take that course as originally scheduled and would like to take t| more ...
  • zylu07 asked 2 weeks ago
  • last active 1 week ago
0 votes
86 views
Hello! I received your email on 11/21 that offered ‘A Free $25 Dollar Gift Certificate for New Students’. When I go to use this code I get an error that it is not valid. Is t| more ...
  • Alexandra asked 2 weeks ago
  • last active 2 weeks ago
0 votes
71 views
Could you please, refer to the personal & private information section of this question? Thank you. | more ...
  • Nathalie asked 2 weeks ago
  • last active 2 weeks ago
0 votes
80 views
Hi Keith: I just purchased a gift certificate to gift to friends as a holiday gift. The code to cash it in was sent to me. How do I transfer this to them once I give them the certificate on | more ...
  • Chris asked 2 weeks ago
  • last active 2 weeks ago
0 votes
85 views
Hello! I went to use a gift card code but an error message says that the code doesn’t exist. I am using a wine school gift card, which says it doesn’t expire. How do I use this code towards| more ...
0 votes
113 views
HI, We are coming (two people) to the November 28 class, and I requested a pescatarian option. Could you confirm you will be able to accommodate this request? Thanks much | more ...
  • Daphne G asked 3 weeks ago
  • last active 3 weeks ago
0 votes
117 views
Hi Keith. I left my wallet (and mittens) in the classroom on Sunday. I desperately need it back as I’m traveling this weekend. Please let me know when I can stop by to pick them up. Thank y| more ...
  • Jill Gaieski asked 3 weeks ago
  • last active 3 weeks ago
0 votes
140 views
We are looking for a great gift from the Wine School for our wonderful friends. We are looking for some recommendations. Not sure if we should schedule something they haven’t done be| more ...
  • Pat Groff asked 4 weeks ago
  • last active 3 weeks ago
0 votes
138 views
Why is my recent purchase of a gift certificate in April 2018 NOT showing in my account? It says there are no recent purchases. The $120 was charged to my credit card. Yet, I cannot find m| more ...
  • tdebra517 asked 4 weeks ago
  • last active 4 weeks ago
0 votes
141 views
I purchased a gift certificate in April 2018 for my sister. When she went to use it she recived a message that the number was incorrect. She was told I had to go into my account. I do n| more ...
  • Debra Thierry asked 4 weeks ago
  • last active 4 weeks ago
0 votes
173 views
I purchased tickets for First Growths of the East Coast, but there is a bad snow storm. I am assuming the class will be cancelled, but want to make sure I can get a refund or reschedule. Pl| more ...
  • Miguel Bain asked 4 weeks ago
  • last active 4 weeks ago
0 votes
171 views
Hi! We were originally signed up for the November 2nd class, Italy vs. France. We had an unexpected death in the family and had to travel out of town. I submitted a request to reschedule on | more ...
  • Aja asked 4 weeks ago
  • last active 4 weeks ago
0 votes
173 views
A while ago I ordered a premium ticket and a insured ticket for the wine 101 class. I needed to reschedule, so I received a code. The gift certificate I received is for $100, but my original| more ...
0 votes
176 views
I bought a ticket to the upcoming New Zealand class and later noticed an email that there may have been an issue with the transaction. I checked my credit card statement and I was charged | more ...
  • Jeff asked 1 month ago
  • last active 1 month ago
0 votes
138 views
My fiancé and I absolutely loved the Chardonnay we tried at the wine 101 classes on 9/15. Do you have the name of the wines that you can share with us? We are traveling and left our sheet wi| more ...
  • Julia asked 1 month ago
  • last active 1 month ago
0 votes
162 views
Dear Sirs, I bought this wine gift certificate for my brother Charles Kelly libbmirgc@icloud.com in Philadelphia last Christmas however, I have only just established that he was unable to op| more ...
0 votes
179 views
Hi, I would like to offer a gift certificate to my husband for Christmas but I don’t find any idea of pricing of any of the classes. Where can I see it? it will give me an idea of how | more ...
  • Veronique Subers asked 2 months ago
  • last active 2 months ago
0 votes
229 views
I am suppose to have access to the course materials and currently don’t. If I could be added it would be greatly appreciated! I believe that the course I’m suppose to have access to is found| more ...
  • tzi5018 asked 2 months ago
  • last active 2 months ago
0 votes
195 views
I canceled a class on October 13th (2 seats) and have not yet received a code to reschedule. I did have the ticket insurance. Please update me as to when I might expect to get the code. | more ...
0 votes
230 views
Dear Sir or Madam, Truly need your assistance please. We purchased 2 seats for the 11/28 Sommelier Class and unfortunately I now have a business conflict. We would like to switch our 2 sea| more ...
0 votes
194 views
I received 2 emails from you stating that my purchase went thru, can you confirm that I only purchased 1 gift cert? | more ...
0 votes
262 views
I bought a $600 Gift Certificate for my husbands birthday which nas NOT arrived….about 2 weekend ago nów…. Please email me at gabasteele@gmail.com Or call me on my cell 302762022| more ...
  • gabasteele asked 2 months ago
  • last active 1 month ago
0 votes
226 views
Why was my registration canceled for the Oct 6 beer class? Since I was taken off the list, there was an odd number of students and I basically had to stand up front and watch every brew the| more ...
  • chrisspaw asked 2 months ago
  • last active 2 months ago
0 votes
249 views
I feel the need to thank you again for the Wine Speaker Training. I use the techniques and principles that you taught me each day. Your honesty and dedication to our industry benefits so man| more ...
0 votes
225 views
I’m having issues entering a new credit card on my account for my current subscription. When I click add card, I get “Status code 263: Partial Authorization Not Allowed”. | more ...
  • Mark asked 2 months ago
  • last active 2 months ago
0 votes
737 views
Hi hope all is well. Looking into continuing my career and taking some advanced classes. Are there any others planned besides what’s on website? Looking into Italy, Spain, and France. Saw th| more ...
  • Brad shoop asked 2 months ago
  • last active 2 months ago
0 votes
771 views
Good Evening, I’m registered for class this Thursday at 7:30pm however the confirmation email has the name of the individual who gifted me the class. Just wanted to confirm I am attending. T| more ...
  • Kajal Alemo asked 2 months ago
  • last active 2 months ago
0 votes
341 views
I just recieved a strange email from you saying you were sad to see me go..not sure what that message means but I just had my first class last night and plan to be back next week. | more ...
  • mbvisconti asked 2 months ago
  • last active 4 weeks ago
0 votes
271 views
On 5/15 I purchased two tickets for my Husband and his Brother to attend the Beer Making class which started on Saturday 10/6. Since this was a Birthday present for both I also purchased for| more ...
0 votes
211 views
Hi, I would like to confirm my reservation for Core Wine program this Fall, starting Oct7. Thanks, Miras | more ...
0 votes
198 views
Keith, Because of an afternoon commitment, I may be a few minutes late for the first class Sunday, Oct 7. I will do my best to be there on time. But if I’m late, I hope not to cause the clas| more ...
  • mmiss1111 asked 2 months ago
  • last active 2 months ago
0 votes
224 views
I attempted to purchase a gift certificate yesterday. I see the certificate in my account but I received an email saying it was hung up in the cart. Can someone just verify that the code is | more ...
  • gmanley12 asked 2 months ago
  • last active 2 months ago
0 votes
178 views
Hello, My daughter Ava Redmond is enrolled in the core class that starts this Sunday. The email that I just received says that my name is on the class (Cara Macy). Could you help me get | more ...
  • Cara Macy asked 2 months ago
  • last active 2 months ago
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