Category: Customer Support

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Hello, I have not received the monthly Newsletter yet. Thank you. Mike | more ...
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I don’t see the class information on my account for the upcoming International Wine Scholar Class. When will the materials be posted? I also purchased two tickets for the class. The in| more ...
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Keith, It is now August 18, 2018 and I have yet to receive any newsletter’s from you. I was really looking forward to your review as our tastes seem to be aligned. Are you not publishing d| more ...
  • Jan asked 2 days ago
  • last active 19 hours ago
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When purchasing two tickets for the October Food/Wine Pairing (one a ticket for husband’s birthday) I saw a gift certificate but was unable to print as I was working remotely. Now, I c| more ...
  • bill1 asked 3 days ago
  • last active 3 days ago
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Gift certificate correct information below. Thanks for taking care if this. | more ...
  • elkluz asked 3 days ago
  • last active 3 days ago
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I bought a gift certificate and it was sent to the wrong email. How can we correct this? | more ...
  • elkluz asked 5 days ago
  • last active 4 days ago
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My wife would like to accompany me to a class. She can walk, but not great distances and can only do one or two steps. Or we can bring her mobility scooter, but of course it cannot do steps | more ...
  • Peter asked 6 days ago
  • last active 4 days ago
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Where are my documents for class? I can’t find them on the website. Thank you. | more ...
  • MB asked 2 weeks ago
  • last active 2 weeks ago
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Hello, I am trying to find the material for the course I am taking, but my account does not show that I am currently in a course. Please advise. Thank you. | more ...
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Details below | more ...
  • Dave asked 2 weeks ago
  • last active 2 weeks ago
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Upon entering gift code in coupon box receive error message that coupon does not exist. | more ...
  • Dave asked 2 weeks ago
  • last active 2 weeks ago
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Would you let me know if my registration went through? Not sure and I don’t want to register twice. All my best, Maureen | more ...
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Good afternoon: I am signed up for the Summer Accelerated Core Course beginning next Monday. On July 15th I received an email stating that the course materials are available online. Howeve| more ...
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Hi! My husband and I were looking to use a coupon that we received as a Christmas present a few years ago. I went to sign up for a class and it shows we already attended. I see the date but | more ...
  • Aja asked 4 weeks ago
  • last active 4 weeks ago
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I requested to change classes on an insured ticket, and I haven’t heard back. Meanwhile, I want to book another class before it sells out, but I can’t (apparently?) until I rece| more ...
  • Jarret asked 4 weeks ago
  • last active 4 weeks ago
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My son and girlfriend gave my wife and me a gift certificate for Christmas to attend a wine class. They physically gave us a certificate which we have managed to misplace and he cannot find | more ...
  • Michael asked 4 weeks ago
  • last active 4 weeks ago
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Hello! My girlfriend and I attended the Italian food and wine pairing class last night (7/19) using premium tickets I purchased – but I’m realizing we didn’t receive the wi| more ...
  • Conor asked 1 month ago
  • last active 1 month ago
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I tried rescheduling Brewing Level 2 class months ago ($175). You asked if I had insurance. I responded that there was no option to buy insurance. I didn’t receive a response. I was in| more ...
  • Matthew Walker asked 1 month ago
  • last active 4 weeks ago
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Hey, Keith, I recently completed the level 3 course and I’m interested in pursing further certification. You set me up with a payment plan for that was wondering if it would also be po| more ...
  • mikeadw asked 1 month ago
  • last active 1 month ago
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Hi, I am interested in any possible employment opportunities. In brief, I have a background in beer brewing, fermentation, and arts education. I would love to send a resume to you — wh| more ...
  • J Pascoe asked 2 months ago
  • last active 2 months ago
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Hi All, I am trying to use my gift card from the cancelled advanced winter course of 2018. The system keeps removing. It doesn’t recognize my log in info. Please advise. | more ...
  • bcamp615 asked 2 months ago
  • last active 2 months ago
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Our daughter gave us a gift certificate for Christmas and I am trying to sign up for an upcoming class. I put in all the information and under “code” I have put in the “gi| more ...
  • Nancy McCrudden asked 2 months ago
  • last active 2 months ago
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Hello- trying to book a private event (submitted on 6/13) and have not been contacted, please let me know if the date is available. | more ...
  • Steve S asked 2 months ago
  • last active 2 months ago
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the link you are using for apartment info is being rejected by AstraZeneca’s (my employer) servers and flagged as a known phising site. | more ...
  • Leo M Krieg asked 2 months ago
  • last active 2 months ago
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Dear Keith, I realize this is very last minute and was hoping to be able to contact you via phone. A family emergency just occurred and I have to drive home to Pittsburgh. I am not going to | more ...
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Hi Keith! Sorry for misunderstanding, but I was interested in taking the accelerated Sumer course for the certification. Is the certification a level 1 sommelier? Or is that a separate test | more ...
  • James asked 2 months ago
  • last active 2 months ago
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Looking to host a private event around Japanese Whiskey. Possibly a tasting or a comparison to American whiskey? Open to ideas! Thank you | more ...
  • Lindsay asked 2 months ago
  • last active 2 months ago
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Hi, Im interested in wine in general and thinking about taking the wine core program in the fall. My question is how likely will I find a job in the wine industry after completing the progra| more ...
  • rafolos asked 3 months ago
  • last active 3 months ago
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Hi ! Back in March I took the Foundation Exam and thought I’d passed. I haven’t heard results and do not see them here either. Particularly keen on it since I originally passed t| more ...
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I’m in the planning stages of a new business, dispensing premium sparkling wines from a mobile platform. Not wishing to violate regulations in my state(PA) I want to get the appropriat| more ...
  • Ron asked 3 months ago
  • last active 3 months ago
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I’ve just enrolled in the 8 week payment plan. Do I have to wait until all payments are completed before I can schedule a spot in the core course, or can I schedule my spot in advance?| more ...
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For the wine 101 class a premium ticket comes with a sommelier level tasting kit. What is in the tasting kit? | more ...
  • Steph asked 3 months ago
  • last active 3 months ago
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Hello, My sisters 30th birthday is coming up and I wanted to ask if you provide the service of at-home champagne tasting with a sommelier. Thank you! | more ...
  • Laura asked 3 months ago
  • last active 3 months ago
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Can someone else use our tickets to the beef, beer, and bourbon if we cannot attend? Since we don’t have physical tickets, what would they need? | more ...
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Good morning. Today I received an email regarding me rating the class that I put in a reschedule request in. I still have not received the gift certificate issued for a refund. I would li| more ...
  • Marlene asked 3 months ago
  • last active 3 months ago
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Hi, I noticed in a previous question from several weeks back that a payment plan is being implemented for the core program. I would like to sign up for two spots in the August Accelerated P| more ...
  • tchawluk asked 3 months ago
  • last active 3 months ago
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What sort of certification specifically will I receive upon completion and passing the intermediate program? | more ...
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Hi! We attended the wine & chocolate class this evening and had purchased the premium tickets that said they came with sommelier-level tasting kits, however we never received these kits | more ...
  • Rolnick asked 3 months ago
  • last active 3 months ago
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140 views
I ordered my pin at least 2 weeks ago and have not received it yet. How long does it usually take and will the certificates be mailed to my house? | more ...
  • brad.shoop asked 3 months ago
  • last active 3 months ago
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116 views
I purchased a gift certificate and had it sent to my email. I used the gift certificate template and pasted the code, as I would like to give the gift certificate as a gift to someone as a s| more ...
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