Category: Customer Support

0 votes
6 views
We just left the wine 101 class and as although you told us not to forget the premium package before we left, of course we did. Can we come get it? Also looking to book another class, but | more ...
  • Harry asked 6 hours ago
  • last active 5 hours ago
0 votes
17 views
I need help with rescheduling/regifting. | more ...
0 votes
25 views
2/22/18 forum post: In a correspondence a day or so ago I stated that I was attempting to reschedule. You stated a code was sent to the email address in your records sometime in January. We | more ...
  • Scott asked 2 days ago
  • last active 2 days ago
0 votes
16 views
Uh-oh I just emailed you but I did see where we can reschedule for a class that was cancelled due to weather cancellation. So I went ahead and filled in the request to schedule my husband f| more ...
  • warwick3 asked 3 days ago
  • last active 2 days ago
0 votes
12 views
Good morning. I am working with my professional association for financial professionals in the hospitality industry and we typically do a social event in the summer for our members and guest| more ...
  • Joe McCarron asked 3 days ago
  • last active 2 days ago
0 votes
27 views
Hi, Keith. My son gave us a gift certificate from your school. We live in North NJ and are moving to North Carolina at the end of March. I’ve been trying to schedule a wine course (or any ot| more ...
  • Luis Nieto asked 6 days ago
  • last active 2 days ago
0 votes
35 views
I have sent you two emails about a credit due for a class. They were sent Jan 25 & Feb 6. I still have not received a response to either one of them. I am not trying to rip you off by r| more ...
  • Michael Washko asked 1 week ago
  • last active 4 days ago
0 votes
46 views
Good Morning, My wife and I are currently registered this weekend for the Wine 101 class. Unfortunately, we learned late last night there are circumstances now that could prevent my wife an| more ...
  • Ryan asked 2 weeks ago
  • last active 15 hours ago
0 votes
44 views
How can I get in touch with a representative to help find if the school would be a good fit for me? | more ...
0 votes
44 views
Hello Philip We corresponded at the end of December regarding retaking the Foundation course exam (I Passed the Intermediate). You asked me to select a date when Wine 101 is scheduled and yo| more ...
0 votes
45 views
I purchased a $100.00 gift certificate which I am donating to the Philadelphia Orchestra’s Fine Wine and Dine event on Valentine’s Day. My question is what should I do? I print| more ...
0 votes
65 views
I tried to sign up for a class today with the discount code, and after I enter the code, the discount is not applied. | more ...
  • Susan asked 4 weeks ago
  • last active 4 weeks ago
0 votes
80 views
I am taking the core classes this semester. When I log into account, I do not see the course material or weekly quizzes. Can you verify if my account is set up for the class? Thanks. | more ...
  • satolaurus asked 4 weeks ago
  • last active 4 weeks ago
0 votes
80 views
pls see below. | more ...
  • glatzm asked 1 month ago
  • last active 4 weeks ago
0 votes
83 views
I was just wondering where on the site the quizzes and online information is. Also I got an email saying on the first day of class we would receive info on study guides and final exam? | more ...
  • brad.shoop asked 1 month ago
  • last active 4 weeks ago
0 votes
87 views
Hello I am having trouble trying to locate on this site where the online material is. We were instructed to search the site for it I’ve used all the links provided in class and canR| more ...
0 votes
85 views
Today I received a welcome email from you, letting me know that I am registered in the Foundation Course, but this is a mistake because I registered last year for the Winter Foundation Cours| more ...
0 votes
64 views
My daughter purchased tickets for my wife and I for this coming Friday night’s Wine and cheese pairings. I can not locate the physical tickets. Will I need physical tickets? I do have| more ...
  • jay mintzer asked 1 month ago
  • last active 1 month ago
0 votes
75 views
Hi Keith, I scheduled a class for my two sons and their girlfriends as a Christmas gift for January 26th. Unfortunately my son was in a car accident and he is recovering from his injuries. H| more ...
0 votes
65 views
Just wanted to make sure you got my cancellation for the Barolo and beyond class this Thursday. I signed up for the newsletter, which I assume will let me know when new classes are release | more ...
  • Jim F asked 1 month ago
  • last active 1 month ago
0 votes
72 views
Hello, Need help with changing the email account in order to be able to access the class material from the Core Program, My husband bought this program for me, I added my email, but still c| more ...
0 votes
72 views
My wife signed me up for the Foundations and Intermediate course that started today. Could you please enable access for me to the online materials? Thanks! | more ...
  • david1 asked 1 month ago
  • last active 1 month ago
0 votes
66 views
  • Jim F asked 1 month ago
  • last active 1 month ago
0 votes
68 views
Hello, I was hoping to register for two seats in the Wine 101 Course for Feb. 23. I have two separate gift certificates I would like to use to purchase the class, but it appears I can only u| more ...
  • Katie asked 1 month ago
  • last active 1 month ago
0 votes
77 views
I have a question-I believe the person who had purchased the classes for me may have purchased the entire 1, 2 and 3 level of the wine program when they meant to purchase only the 3rd with n| more ...
  • Gabriella Patone asked 1 month ago
  • last active 1 month ago
0 votes
63 views
Hello, I just purchased a ticket for the February 10th beer brewing class. It is a gift for my husband. I somehow failed to get the gift form you provide during checkout. Can you give me a l| more ...
0 votes
81 views
My gift certificate was for $150 and when I checked out it said I only had to pay $12 – yet I was charged $81.00 How does this get fixed as you should be refunding me $69.00? I do not | more ...
0 votes
76 views
Hello I am not sure if insurance was offered when I purchased my ticket and unfortunately I have to reschedule. I would like to know if I can fill out the reschedule form without being bande| more ...
0 votes
59 views
I purchased a gift certificate and i cant remember what date the class was for Order #427536 what date is the class? | more ...
  • cedjen asked 1 month ago
  • last active 1 month ago
0 votes
77 views
HI Keith, Thanks for your quick response. I was using the “o” as zero (it is ambiguous on the font of this website, but clearly a number rather than a letter on the gift certif| more ...
  • Diane asked 1 month ago
  • last active 1 month ago
0 votes
64 views
Hi, I am hoping to transfer my ticket for this Sunday’s class to my friend. I bought a discounted ticket to the great wine made simple course. What do I need to do to make that happen? Th| more ...
  • nolanjh asked 1 month ago
  • last active 1 month ago
0 votes
82 views
We are trying to sign up for the wine tasting 101 class with our gift certificate. I can’t see how to use it online. Do I need to call? Thanks | more ...
  • Pamela Kane asked 2 months ago
  • last active 2 months ago
0 votes
103 views
For some reason the ticket that I bought for my husband disappeared from my email. The only proof that I have is the charge in my credit card . I will need some information sent to me so I c| more ...
0 votes
113 views
Trouble with check out. | more ...
  • lteune asked 2 months ago
  • last active 2 months ago
0 votes
110 views
I purchased two tickets to the sommelier secrets class on 1/6/2018 with ticket insurance. I had to cancel the class and request a reimbursement code. I have only received a reimbursement cod| more ...
0 votes
109 views
Hi, I recently took the Wine 101 class on 1/3/18 to see if I enjoyed the classroom experience because I’m interested in your certification programs. I’ve been in the restaurant i| more ...
  • mikeadw asked 2 months ago
  • last active 1 month ago
0 votes
101 views
Hi there, Just checking to see if the wine class is still on this evening, Friday 1/5. Thanks! | more ...
  • Jihye asked 2 months ago
  • last active 2 months ago
0 votes
105 views
Can you fit another person in for tonight’s event we will pay at the door in cash | more ...
  • Vincent asked 2 months ago
  • last active 2 months ago
0 votes
100 views
Is tonight event still on? My wife booked it I believe it’s boutique wines of Napa Please let us know | more ...
  • Vince conte asked 2 months ago
  • last active 2 months ago
Showing 1 - 40 of 562 results