Category: Customer Support

0 votes
22 views
I am very excited to be taking your core course in August! Because it is accelerated, I would like to prepare as much in advance so I can to get the most out of it. Is it possible to get the| more ...
  • Jackson asked 2 days ago
  • last active 6 hours ago
0 votes
23 views
I signed up for the Core Wine Course (Fall Semester) Sunday, October 13 from 3:30 pm to 8:00 pm but I immediately got an email that my order was refunded. Can you please look into this for m| more ...
0 votes
20 views
I recently purchased a gift certificate to the Wine School. I received an email noting that my order was “Complete”, and when I login to my account, the status is marked as ̶| more ...
  • sarsam asked 3 days ago
  • last active 6 hours ago
0 votes
23 views
I was recently prompted to update my credit card information on the website, which I did. I see on the website that my credit card info is there but it also says there is no saved method of | more ...
  • woconnor58 asked 4 days ago
  • last active 6 hours ago
0 votes
61 views
Hi , I registered for the July 24th Somm Smackdown.. I purchased two premium tickets which totaled $238. It appeared that the $200 gift card was applied but in the final receipt, I was charg| more ...
  • j-touch asked 1 week ago
  • last active 1 week ago
0 votes
58 views
Hello, My name is Eric Pfaff-Moody, and my wife and I are in the process of acquiring the Historic Cornerstone B&B and will be taking over at the end of the month. In the meantime we are| more ...
  • Eric Pfaff asked 1 week ago
  • last active 1 week ago
0 votes
58 views
Good Morning I have submitted a request to reschedule a class (unfortunately!): May 4 2019 Australian Chateaux. I want to confirm that you received the request. I have another class I resch| more ...
0 votes
56 views
I received an email telling me “I have issued you a reschedule code for the value of the class, minus insurance ($118)” but my original tickets were premium so the insurance shou| more ...
0 votes
73 views
I did not resubmit a request as it is past the class date. what can I do to reschedule?? thanks | more ...
  • Frank asked 2 weeks ago
  • last active 2 weeks ago
0 votes
58 views
Good Morning – I purchased tickets yesterday using a gift certificate. I confirmed the certificate was successfully applied when making my purchase but it appears that was not the cas| more ...
  • rmetzger0 asked 2 weeks ago
  • last active 2 weeks ago
0 votes
0 answers
56 views
Hello, I submitted a charity donation request on 2/13 but never received a confirmation email or the ability to send you our 501c-3 status form. Today I went back to your charity donation | more ...
  • Jennifer Barrer asked 2 weeks ago
0 votes
0 answers
67 views
I tried to submit a request for a charitable donation and was not sent to a confirmation page. I do not kn ow if my request was received or not. It is for the One Wish Foundation. Please ad| more ...
  • Diana Vargo asked 2 weeks ago
0 votes
123 views
the instructions on the site said that we could reschedule with insurance as long as it was within a 36 hour range. we submitted the request the next morning because that was within the 36 h| more ...
  • Jill asked 3 weeks ago
  • last active 3 weeks ago
0 votes
120 views
Hello – we had premium tickets and were not able to attend the class. a reschedule request was submitted the evening of the class on 3/22 but we still have no received anything regardi| more ...
  • jill longstreth asked 3 weeks ago
  • last active 3 weeks ago
0 votes
131 views
Hi, I had to reschedule a class that I had two premium tickets to (Sommelier Secrets – 3/29). I received the reschedule code today, but it’s only for $118 which does not cover t| more ...
  • Mike asked 3 weeks ago
  • last active 3 weeks ago
0 votes
137 views
I tried to reschedule for the Rum and Exotic cocktails class, but I got an error message saying the coupon code does not exist. | more ...
  • Monica Po asked 4 weeks ago
  • last active 3 weeks ago
0 votes
130 views
I have been trying to reschedule a class online and the webpage keeps failing saying that I need to refresh and re-enter my information. It will not submit my information and I have not rece| more ...
  • Courtney Neuman asked 4 weeks ago
  • last active 3 weeks ago
0 votes
159 views
Our firm is interested in hosting an event at your facility. Can you please reach out to me so that we can discuss specific details for an event for 50 people. Thank you! | more ...
  • Mindy asked 4 weeks ago
  • last active 3 weeks ago
0 votes
158 views
Good afternoon, We submitted a Reschedule Request Form on the website, but have yet to receive a confirmation page or gift code. Our concern is that our class is this Thursday, March 28 (So| more ...
  • Jane O'Connor asked 4 weeks ago
  • last active 4 weeks ago
0 votes
158 views
Hello! I’m using this platform for customer service regarding purchased tickets. I have filled out the “reschedule a class” form 5 times since February and have not receive| more ...
  • Lindsey asked 4 weeks ago
  • last active 4 weeks ago
0 votes
166 views
Our son gave us a French wine class for April 6 and several weeks ago we entered your site and put in a request to reschedule due to a work obligation. We never received a notification eithe| more ...
  • John Johnson asked 4 weeks ago
  • last active 4 weeks ago
0 votes
179 views
Hello, I was at the Discover Your Wine Style class last night and I may have left my hat there. It is heather brown, sort of a “newsies” style. Any chance someone came across it?| more ...
  • LGibson99 asked 1 month ago
  • last active 4 weeks ago
0 votes
162 views
Hi, My wife got me this bourbon tasting class, and said it was for her husband. The reminder email still came to her and had her name on it. Due to being a public forum, I don’t want t| more ...
  • Brian asked 1 month ago
  • last active 1 month ago
0 votes
166 views
Hello! My name is Katrina, media manager at a local textile company that makes chef apparel. We are always looking for local high end commercial kitchen to use for photo shoots of models wea| more ...
  • Katrina asked 1 month ago
  • last active 1 month ago
0 votes
189 views
I am missing core on 4/154 and wine and food pairing on 4/15. I will try to obtain notes from classmates. | more ...
  • mcraine665 asked 1 month ago
  • last active 1 month ago
0 votes
189 views
I booked a class, but gift certificate didn’t apply. My credit card was charged full amount of class. How do I correct? Thanks! | more ...
0 votes
225 views
I signed up for a class for two people using my gift certificate which was accepted. The balance was $2 but you charged my credit card for $102. How do I get this rectified? | more ...
  • kate1 asked 1 month ago
  • last active 1 month ago
0 votes
203 views
Please see the personal information… I need to confirm that the correct names are on the reservation for Friday… | more ...
  • Chrissy asked 1 month ago
  • last active 1 month ago
0 votes
198 views
I made a rescheduling request and was sent a code. I had mentioned in a previous communication that I would like to use the credit to enroll in the May 17th class. Is that class closed? Ar| more ...
  • coachsturk asked 1 month ago
  • last active 1 month ago
0 votes
220 views
I am unable to find where I can locate my core class information and practice tests. | more ...
  • mcraine665 asked 1 month ago
  • last active 1 month ago
0 votes
223 views
Rescheduled a class, but my discount code did not go through. Charge $118 and was supposed to be $36. | more ...
0 votes
241 views
I recently submitted request to reschedule class (Judgement of Paris). As of yet I have not received notification of the credit. I did have insurance on this reservation. I want to use th| more ...
  • coachsturk asked 1 month ago
  • last active 1 month ago
0 votes
233 views
I am currently enrolled in the Intermediate Course (first class was last night – 3/10) and went into my account today to try and access the course materials but the only course I see i| more ...
  • mbvisconti asked 1 month ago
  • last active 1 month ago
0 votes
276 views
Hi Keith, The class was very interesting. My boyfriend & I really enjoyed it. I’d definitely come back. My only concern is that I bought premium tickets under the impression that w| more ...
  • Marissa Diorio asked 1 month ago
  • last active 1 month ago
0 votes
244 views
Keith, I’ve tried to reschedule my upcoming class 2 weeks ago but haven’t heard back. I’d like to get on a waitlist for the May 10th tequila class instead of my upcoming ex| more ...
0 votes
243 views
Hello, I uploaded my project paper (due March 4, 2019) for Advanced Italy last night (March 3). I want to upload a new version with a small but important correction. When I try to do that, a| more ...
  • jekarwoski asked 2 months ago
  • last active 2 months ago
0 votes
259 views
HI – I just took my final exam for the intermediate section of my wine diploma. there is an obvious issue with the exam. 1.) my first question is whether or not i took the in class ex| more ...
0 votes
248 views
Hey Keith, I was wondering where I would be able to find my certification for level 2 brewing so I could print it out. Thanks in advance. | more ...
  • mnagy035 asked 2 months ago
  • last active 2 months ago
0 votes
237 views
Hello , I registered originally in the core wine course for May 14th due to traveling I will miss many sessions so please could you give me a credit on my account, so I can register in | more ...
0 votes
231 views
Hi, I just scheduled for a class. My daughter gave me a gift certificate which I applied. Everything looked great and my balance owed was $2.00. I checked out and my account was charged $| more ...
  • dbradley53 asked 2 months ago
  • last active 2 months ago
Showing 1 - 40 of 817 results

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