Category: Customer Support

0 votes
0 answers
16 views
I canceled a class on October 13th (2 seats) and have not yet received a code to reschedule. I did have the ticket insurance. Please update me as to when I might expect to get the code. | more ...
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30 views
Dear Sir or Madam, Truly need your assistance please. We purchased 2 seats for the 11/28 Sommelier Class and unfortunately I now have a business conflict. We would like to switch our 2 sea| more ...
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36 views
I received 2 emails from you stating that my purchase went thru, can you confirm that I only purchased 1 gift cert? | more ...
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49 views
I bought a $600 Gift Certificate for my husbands birthday which nas NOT arrived….about 2 weekend ago nów…. Please email me at gabasteele@gmail.com Or call me on my cell 302762022| more ...
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51 views
Why was my registration canceled for the Oct 6 beer class? Since I was taken off the list, there was an odd number of students and I basically had to stand up front and watch every brew the| more ...
  • chrisspaw asked 1 week ago
  • last active 1 week ago
0 votes
47 views
I feel the need to thank you again for the Wine Speaker Training. I use the techniques and principles that you taught me each day. Your honesty and dedication to our industry benefits so man| more ...
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55 views
I’m having issues entering a new credit card on my account for my current subscription. When I click add card, I get “Status code 263: Partial Authorization Not Allowed”. | more ...
  • Mark asked 1 week ago
  • last active 1 week ago
0 votes
47 views
Hi hope all is well. Looking into continuing my career and taking some advanced classes. Are there any others planned besides what’s on website? Looking into Italy, Spain, and France. Saw th| more ...
  • Brad shoop asked 1 week ago
  • last active 1 week ago
0 votes
55 views
Good Evening, I’m registered for class this Thursday at 7:30pm however the confirmation email has the name of the individual who gifted me the class. Just wanted to confirm I am attending. T| more ...
  • Kajal Alemo asked 2 weeks ago
  • last active 2 weeks ago
0 votes
61 views
On 5/15 I purchased two tickets for my Husband and his Brother to attend the Beer Making class which started on Saturday 10/6. Since this was a Birthday present for both I also purchased for| more ...
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59 views
Hi, I would like to confirm my reservation for Core Wine program this Fall, starting Oct7. Thanks, Miras | more ...
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52 views
Keith, Because of an afternoon commitment, I may be a few minutes late for the first class Sunday, Oct 7. I will do my best to be there on time. But if I’m late, I hope not to cause the clas| more ...
  • mmiss1111 asked 2 weeks ago
  • last active 2 weeks ago
0 votes
47 views
I attempted to purchase a gift certificate yesterday. I see the certificate in my account but I received an email saying it was hung up in the cart. Can someone just verify that the code is | more ...
  • gmanley12 asked 2 weeks ago
  • last active 2 weeks ago
0 votes
53 views
Hello, My daughter Ava Redmond is enrolled in the core class that starts this Sunday. The email that I just received says that my name is on the class (Cara Macy). Could you help me get | more ...
  • Cara Macy asked 3 weeks ago
  • last active 2 weeks ago
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50 views
I am confirming my reservation for the core class on 10/7. | more ...
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44 views
Hello, Hope all is well. I am in the process of purchasing two tickets for a class. I am unable to apply the gift certificate unfortunately. The FAQ instruct that I enter the gift cert into | more ...
  • kjginty asked 3 weeks ago
  • last active 3 weeks ago
0 votes
65 views
I have tried several times to order a gift certificate online and each time it fails – we’ve gotten a variety of failure messages (session expired, unable to process at this time| more ...
0 votes
55 views
Hi Keith: Chad and I will be at the Portuguese wine tasting on Thursday. And this is not our first time to the school. It is our 3rd class. We are the friends of Sunita Sheth. See you Thurs| more ...
  • Chris asked 3 weeks ago
  • last active 3 weeks ago
0 votes
67 views
Keith/Phil, I bought two tickets for the Chilean Wine Academy class on December 29th. I received an email with six tickets as listed below. | more ...
  • VJI324 asked 3 weeks ago
  • last active 3 weeks ago
0 votes
57 views
Can someone please issue me the code you’re saying is the appropriate gift code? It is not on the printed copy of the certificate that was given to me as a gift. | more ...
  • Andrew asked 4 weeks ago
  • last active 4 weeks ago
0 votes
54 views
Hello, I tried ordering a gift certificate and thought it didn’t go through so I ordered it again. Now I see 2 transactions in my account. I need to cancel one of them and be refunded | more ...
  • Lindsey asked 4 weeks ago
  • last active 3 weeks ago
0 votes
63 views
Hello, I have three tickets for tomorrow night’s class and I need to reschedule, however I don’t have ticket insurance. I tried to purchase, but you need to do this two weeks ahe| more ...
  • aveccarter asked 4 weeks ago
  • last active 4 weeks ago
0 votes
62 views
I was given a gift card and it is not working | more ...
  • Andrew asked 4 weeks ago
  • last active 4 weeks ago
0 votes
60 views
Hello, I’m in the fall winemaking program which started on September 17. I don’t see any class note/materials on the student section of website, as I’ve had for prior class| more ...
  • jekarwoski asked 4 weeks ago
  • last active 4 weeks ago
0 votes
68 views
I ordered a gift certificate and the charge was processed. However, I did not receive the gift code. | more ...
  • emi324 asked 4 weeks ago
  • last active 4 weeks ago
0 votes
55 views
Tried to register for class (for 2) with gift certificate code # in “Coupon Code” but your system does not recognize #. The class total was $176 and the gift certificate is for | more ...
  • Mara S Silinski asked 4 weeks ago
  • last active 4 weeks ago
0 votes
56 views
I just purchased a ticket to a class and haven’t received the coupon code do the 50% off. When should I receive this. I wanted to purchase an additional ticket to the December 15th class bef| more ...
0 votes
69 views
I purchased tickets as a gift to the 22 september beer and cheese tasting for my brother and his wife. I put their names on the tickets when i purchased them. I keep getting emails asking | more ...
  • Mary asked 1 month ago
  • last active 1 month ago
0 votes
94 views
I received an email today Sep13 that there is a promotion code for BOGO? I purchased 2 classes yeaterday Sep 12, didnt receice the code yet for more classes. Is it possible to get a promo co| more ...
  • jichoi100 asked 1 month ago
  • last active 1 month ago
0 votes
84 views
Hey there, I bought a gift certificate as a present this afternoon/eve and my card was charged. However, I also received an email from you guys saying that you noticed that I didnt finish ch| more ...
0 votes
87 views
I’m trying to pay for the PIN to get sent to my house. I’m having problems. I kept hitting the submit button and it wouldn’t go further than that. I don’t know what i| more ...
  • MB asked 1 month ago
  • last active 1 month ago
0 votes
97 views
I have a close friends wedding the day of class #2 for the Core Wine Course – Fall Semester. Is there a way to do a make up for this one class day, or will I have to reschedule the who| more ...
0 votes
93 views
Hi there, I got this email from you: On Sep 5, 2018, at 3:30 PM, Keith Wallace wsop@vinology.com wrote: J| more ...
  • Jennifer asked 1 month ago
  • last active 1 month ago
0 votes
106 views
My friend gave my a gift card number a year ago for my birthday. She wrote it in a card and I’ve never been able to find it again. I can give you her name so that you can see the transaction| more ...
  • Katie best asked 2 months ago
  • last active 2 months ago
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83 views
Great class. Learned a lot! | more ...
  • MB asked 2 months ago
  • last active 2 months ago
0 votes
109 views
I bought two “insured” tickets ($79 each, uninsured price was $61 each) and had to reschedule. You sent me a gift certificate for $102 which does not even cover the uninsured pr| more ...
0 votes
82 views
Keith, You wrote: I am just following up, making sure you received your first newsletter. If you have any problems or questions, don’t hesitate to contact me. Hope to see you and your frien| more ...
  • Jan asked 2 months ago
  • last active 2 months ago
0 votes
88 views
Hi, I registered accelerated foundation program and finished exam during the class on 08/11/2018. I still need to take sommelier certification exams. I remember it’s online but I don’t know | more ...
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0 answers
103 views
Keith, I have not received the newsletter as of 4:00 pm Wednesday, August 22, 2018 Checked my Junk Email folder just in case and there is nothing there. Please advise. Jan | more ...
  • Jan asked 2 months ago
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