Category: Customer Support

0 votes
0 answers
2 views
Never mind. I just got into the program. Not sure what was wrong, but it is functional now. grazie | more ...
0 votes
5 views
This morning I could not get into the quizzes and materials for the Accelerated Course and certification. It has been functional all week until today. Please advise. | more ...
0 votes
0 answers
4 views
i canceled 4 seats for october 12 great wine made simple and received no confirmation, secondly i had 2 gift certificates when i booked the classes i did as two transactions but only one too| more ...
0 votes
23 views
Hello! We had 4 insured seats for the July Smackdown event and cancelled 2 prior to the event. We haven’t received a confirmation or a reschedule code. Can you assist? Thanks! | more ...
0 votes
27 views
Hello! I recently came across a gift certificate from 10 years ago. Will you still honor the full value? Thanks! Jen | more ...
  • Jen asked 6 days ago
  • last active 6 days ago
0 votes
0 answers
28 views
So I can’t use both of my gift certificates for the same class? Could I get one of my gift certificates refunded? I was unaware that I could only use one at a time. | more ...
  • Ariel asked 6 days ago
0 votes
50 views
What is the refund policy for starting and coming to one day of class and not finishing the week? Contrary to our discussion tonight, I’m not a narcissist, I just don’t see my enjoyment and| more ...
  • Betsy asked 1 week ago
  • last active 7 days ago
0 votes
0 answers
29 views
Hi there – I’m currently enrolled in the Core Wine Program this week. Reaching out as I don’t have any “Active Courses” registered to my account. Appreciate yo| more ...
0 votes
28 views
I’ve tried to join the Cru Club and am not sure whether I did so successfully(=whether the application went through). I had some trouble with different web browsers while completing th| more ...
0 votes
38 views
I’m trying to use (2) $100 gift certificates to take a class and the site will not allow me to do so. I enter the first certificate with no problem but the second gift certificate does| more ...
  • Ariel asked 1 week ago
  • last active 1 week ago
0 votes
43 views
Hi, I bought my husband the Summer Accelerated Course for a present, but it appears that I am the registered person. Can you please change the registered person from Joan Arnold to Michael | more ...
  • arnoldj asked 1 week ago
  • last active 1 week ago
0 votes
49 views
I have a gift certificate that I am trying to apply at checkout to a class in Feb. 2020. I keep getting a message that the code I type in does not exist. The code is labeled “Gift Code| more ...
  • Lindsay asked 2 weeks ago
  • last active 2 weeks ago
0 votes
38 views
Hi Keith, Can’t seem to reschedule for a future class (Bourbon- November 22). I am using the code you sent me in an email from the January 25th rescheduled class. Please advise. Thank | more ...
0 votes
53 views
i have no idea if i am registered for a class or not and why if i did two orders i could not use two gift certificates. I have no idea if we are booked or not? | more ...
0 votes
138 views
Hi! I see on the class listing that there are still seats available for Discover Your Wine Style on Sept. 14 and Italy vs. France on Nov. 2, however when I try to purchase, it says they’re b| more ...
  • Porsche asked 4 weeks ago
  • last active 4 weeks ago
0 votes
132 views
Hey Keith! I had scheduled for the July artisanal wine and cheese pairing class but just got an email about a confirmation for the Dec 6th class! As you know I will be living out of town the| more ...
  • amcardenas asked 1 month ago
  • last active 1 month ago
0 votes
172 views
Hi ,I am still having trouble with registration the code for 100 dollar voucher says I used it and not available however is also saying it is applied however not reflected in the price ca| more ...
  • Kenneth DiGregorio asked 1 month ago
  • last active 1 month ago
0 votes
137 views
I am a previous student who completed Foundations (I believe this my be Level 1+2 over 8-10 weeks) in 2012. I do not see the course as completed under my account log in page. Can you help me| more ...
  • anita P Shah asked 1 month ago
  • last active 1 month ago
0 votes
166 views
I was going through the registration and came to a blank page – not sure if I fully registered or if something went wrong. Please advise. Thanks. | more ...
  • robin asked 1 month ago
  • last active 1 month ago
0 votes
148 views
i have a few gift certificates i get thru the form and ready to check out but it says i have an email already and when i try to log in and then book i only see courses and not classes. im t| more ...
0 votes
174 views
Quiz marked me wrong on “Beaumes-des-Venise AOP produces sweet wines.” which I had as true… the explanation said “False. Beaumes-des-Venise AOP produces red wines. (P| more ...
0 votes
205 views
Hello, Due to a family emergency, I will not be able to attend the intermediate class tonight to take the final exam. Is there a way I can makeup the exam? Thank you. | more ...
  • pablobossi asked 2 months ago
  • last active 1 month ago
0 votes
231 views
My husband and I volunteered to leave the overbooked class last Sunday (6/30) in exchange for a gift credit. It looks like all classes in August and September are sold out except for Beer 1| more ...
  • scduggan18 asked 2 months ago
  • last active 2 months ago
0 votes
219 views
I bought two tickets for Great Wine Made Simple on October 12th and used a $100 gift card for the order. However, I just saw on my credit card statement that I was charged the full amount. W| more ...
  • Danielle Reny asked 2 months ago
  • last active 2 months ago
0 votes
227 views
Good morning, I want to sign up for another wine class but misplaced a gift certificate presented to me (over a year ago) from Ira Altman. Can you look up Ira Altman’s account and pro| more ...
  • carolyn geibler asked 2 months ago
  • last active 2 months ago
0 votes
286 views
Hi Kieth – I have purchased 2 tickets for Wine 101 class on October 17th for my husband and I. Unfortunately I was not able to apply the gift certificate during the checkout out and en| more ...
0 votes
266 views
I need help retrieving my gift certificate number. | more ...
  • sbowlby asked 2 months ago
  • last active 2 months ago
0 votes
312 views
My wife and I attended your Wine and Food Pairing 101 class last night 6/16/19. We were not on the roster; said we have been withdrawn. My records show that I paid with my USAA Debit Card (a| more ...
  • coachsturk asked 2 months ago
  • last active 2 months ago
0 votes
245 views
Hi. First of all – I am not able to log in for some reason. It keeps saying access denied. Also – I am trying to reschedule a class that I had insurance for. I have the code, but| more ...
  • Michele Tuma asked 2 months ago
  • last active 2 months ago
0 votes
289 views
I was registering for a class and used my gift certificate but the purchase did not go through. When I tried putting it in again, it says the gift certificate has already been used. | more ...
0 votes
295 views
Hi my family and I missed class on 5/29 (the intermediate core class) and would like to set up a makeup class. Thank you! | more ...
0 votes
319 views
I have asked this question before but the answer was not helpful. My daughter purchased a gift certificate and we can’t find it. she no longer has any information with regard to the gi| more ...
  • wg asked 3 months ago
  • last active 3 months ago
0 votes
0 answers
304 views
Hi, My family and I live an hour away from Philadelphia and due to the storm it has made it impossible for us to make it on time to the class. Is there any way we can reschedule to make up t| more ...
0 votes
372 views
Hi Keith, just want to confirm my 4 spots in the “Food & Wine Pairing 101” class on 6/16/19, and straighten out the billing, which is still incorrect. Please call me. Thanks,| more ...
  • tomrae121 asked 3 months ago
  • last active 3 months ago
0 votes
376 views
I saw the French Wine Course had an opening and pounced on it. Signed up for the Advanced Somm program first… but couldn’t figure out how to lock down the opening in the French| more ...
0 votes
417 views
Hi! I am going to be away for the last class (July 3rd) which I believe is the exam portion. How can I go about rescheduling this class (or, taking the test on a different day)? Thanks! | more ...
  • Leena asked 3 months ago
  • last active 3 months ago
0 votes
374 views
Hi Keith, I was excited to receive the L3 certification email last evening. Thanks very much to you and Alana for doing such a great job of conveying your wine knowledge! One problem: When | more ...
0 votes
445 views
Hi Keith, I am having trouble determining whether I have ticket insurance to reschedule a class. I read the Discount Ticket FAQ / Reschedule Info and am still unsure. There is some conflic| more ...
0 votes
361 views
Hi, I tried to fill out the form on the job page and the form seems to not be working. I tried several times earlier today and once again this afternoon. Thanks! | more ...
  • Manette asked 3 months ago
  • last active 3 months ago
0 votes
350 views
Hello, Does the coupon (from the May newsletter) apply to the core classes for this fall? I tried to use it fro the level 1-2 course that starts in October, but it did not work. Thanks, Laur| more ...
  • Laura asked 3 months ago
  • last active 3 months ago
Showing 1 - 40 of 875 results

The Wine Newsletter!

Join today for free access to our monthly wine newsletter.  Featuring wine reviews, special offers, and news from the top-rated wine school in America.

You have Successfully Subscribed!