Category: Customer Support

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Good morning. I am contacting you to inquire if you interested in purchasing an authentic Ste. Leban 120-Bottle Double-Side A-frame Riddling Rack? You are probably familiar with this type o| more ...
  • Christina Frankino asked 7 days ago
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Keith, Idea for you… How would feel about adding a travel section to the wine school blog/website? I know I’ve reached out a couple of times with questions about wine tours, an| more ...
  • jilldpa asked 1 week ago
  • last active 1 week ago
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Hi, I am attempting to gain access to the Spanish Wine Specialist course curriculium and I am being prompted to first take the Intermediate Wine course which I have already taken. Can you p| more ...
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Hello, I took my Level 3 exam three weeks ago. I was hoping to know when the results would be posted? I am starting my next advanced level class this upcoming Monday and want to be sure I pa| more ...
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Hello, I’m sure the answer to this is somewhere on your website but unfortunately I could not find it, what is a sommelier level tasting kit? Thanks, Terrin | more ...
  • Terrin asked 2 weeks ago
  • last active 2 weeks ago
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Thanks for the answer but I’m not sure what the process is for them to register. Would you please explain in detail? Jenny Obrien | more ...
  • katpatmar asked 2 weeks ago
  • last active 2 weeks ago
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We cannot access course information or see what classes we are enrolled in through the my account tab. The class was purchased through our employer; we are both having the same issue. I did | more ...
  • sandra asked 2 weeks ago
  • last active 2 weeks ago
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I cannot find the online materials for the Core Class with Certification. Would you kindly walk me through the steps or send me the link? Thank you. | more ...
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The intermediate class was purchased for me; should I be seeing the class in my online account? | more ...
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My husband and I have tickets for the class this Friday 730 to 930 and on able to attend due to a death in the family out of town. We are interested in leading to other people use our ticket| more ...
  • katpatmar asked 2 weeks ago
  • last active 2 weeks ago
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I cannot access any of the downloadable class material please advise. | more ...
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Just looking to understand how we will be notified of exam/ certification status. thanks | more ...
  • binstock99 asked 3 weeks ago
  • last active 2 weeks ago
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Keith, I was literally about to walk out the door for my Italian wine class with my mother and sister in law when I noticed that my 6 month old was wheezing. We are at urgent care right now | more ...
  • memoyer17 asked 3 weeks ago
  • last active 3 weeks ago
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What is the refund policy with regard to the core course. | more ...
  • Roberta asked 3 weeks ago
  • last active 3 weeks ago
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i recieved a wine class from my daughters as a gift how would i know if it has insurance (They don’t remember)…… | more ...
  • STEPHEN S BANASZAK asked 3 weeks ago
  • last active 3 weeks ago
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I’m still trying to understand the process for making up missed classes. I am enrollled in the spring foundation course and will be unable to make 3 classes due to recently scheduled work | more ...
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I saw the coupon winesummer11 but it is not working for the 25% off. Trying to get two tickets for the core class in August Thanks so much for your help Amanda | more ...
  • Amanda DiMattia asked 3 weeks ago
  • last active 3 weeks ago
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Please contact me about my question about the Spanish wine course. If it is not possible take other classes in place of the 2 that I will unhappily have to miss, I need to cancel my purchase| more ...
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Hello— My husband and I would like to take the Advanced Spain class starting April 16th if there are any slots left . We both tried signing up online yesterday but were facing some sor| more ...
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Hello, On March 16 I purchased two tickets for the May 18 whiskey class. I was planning on taking my gf for her birthday. On Easter she broke up with me. While I did not purchase the insur| more ...
  • Susie asked 3 weeks ago
  • last active 3 weeks ago
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Hi! I want to take the online quiz but it’s not working – the link just redirects right back to the same “start the quiz” page. | more ...
  • Sydney asked 4 weeks ago
  • last active 3 weeks ago
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Hi, I just completed my online test for Alana’s exam. It only had 41 questions, 2 of which had glitches on them. I took pictures on my phone of the glitches and will be able to email t| more ...
  • mgow75 asked 1 month ago
  • last active 3 weeks ago
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Hello, I re-took the Foundation Exam today (Sunday, March 25) and did not note that I was part of the Certification program. Just want to be certain that all gets processed as expected. (Int| more ...
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Hello! My wife and I signed up for a class, but childcare fell through. Was wondering if it would be frowned upon to bring (read: attach to my torso) a very well behaved 9 month old? | more ...
  • Eric asked 1 month ago
  • last active 1 month ago
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Is the class scheduled for 3/22/2018 cancelled due to bad weather? | more ...
  • Richard Suchan asked 1 month ago
  • last active 1 month ago
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I’m trying to sign up for the second class in the beer brewing level one on April 14, but I haven’t found a way to do it online. There’s no ticket link. I took the first cl| more ...
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If I did the payment plan, would I be able to pay $500 at a time? | more ...
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Hello, I’ve been paying off the Core class (starting April 8th) in weekly installments. For whatever reason, automatic payments stopped a few weeks ago and stopped again after reactiva| more ...
  • mikeadw asked 1 month ago
  • last active 1 month ago
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Received a Gift Certicate as a gift, number below. I think it has been either used in full or only has a few dollars left. Could you check your records and advise. Thanks. Paul | more ...
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Hi-I attended the Spain v. France class on 3/15 and lost my tasting notes. Can I get a list of the wines we sampled? Thanks! | more ...
  • A.M. asked 1 month ago
  • last active 1 month ago
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Hi, In February I enrolled in two advanced courses and I would now like to sign up for the advanced courses payment plan, How can I apply it to the courses? | more ...
  • Rita asked 2 months ago
  • last active 1 month ago
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I have attended several classes. I have always purchased a basic discount ticket. what is a sommelier-level tasting kit. do I need to purchase this item? thanks very much, sharon | more ...
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Hello again. I am scheduled to take the Wine Foundations test tomorrow eve only to find myself dealing with a nasty head cold. I’d like to reschedule to April 26 or May 10 if possible | more ...
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Hi, back in January I completed the reschedule class form since the class voucher I was given was for March 18th which we could not make. I have not heard back from Wine School of Philade| more ...
  • kate Haney asked 2 months ago
  • last active 2 months ago
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Sorry if this question is silly I’m just having a little bit of confusion. I am currently taking the foundation and the intermediate course. Is it correct that on the 18th of March the| more ...
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Hi Keith, I wanted to see if my reschedule code could be resent. You noted that if this could be found, you would resend. I’m unsure whether you had difficulty finding the code or whet| more ...
  • a.bond24 asked 2 months ago
  • last active 2 months ago
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71 views
My husband cannot remember if One or both of our tickets was booked as refundable for tonight’s class. He does not think he will make it out of work in time so I just want to check. The rese| more ...
  • Aliza asked 2 months ago
  • last active 2 months ago
1 vote
0 answers
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I’m sorry, this is a comment, not a question. I have just submitted a charitable donation request, and I simply had to stop everything, stand, and slow clap. Your “uncharitable&#| more ...
  • Yael asked 2 months ago
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58 views
Hello, I have a store credit question. I received the credit by email on 7 Feb 2018 for a class that was cancelled by the superbowl. I would love to sign up 3 people to the exotic wine cla| more ...
  • Robert L. Bettiker asked 2 months ago
  • last active 2 months ago
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