Category: Customer Support

0 votes
49 views
Hi, Im interested in wine in general and thinking about taking the wine core program in the fall. My question is how likely will I find a job in the wine industry after completing the progra| more ...
  • rafolos asked 2 weeks ago
  • last active 2 weeks ago
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64 views
Hi ! Back in March I took the Foundation Exam and thought I’d passed. I haven’t heard results and do not see them here either. Particularly keen on it since I originally passed t| more ...
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I’m in the planning stages of a new business, dispensing premium sparkling wines from a mobile platform. Not wishing to violate regulations in my state(PA) I want to get the appropriat| more ...
  • Ron asked 3 weeks ago
  • last active 2 weeks ago
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53 views
I’ve just enrolled in the 8 week payment plan. Do I have to wait until all payments are completed before I can schedule a spot in the core course, or can I schedule my spot in advance?| more ...
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For the wine 101 class a premium ticket comes with a sommelier level tasting kit. What is in the tasting kit? | more ...
  • Steph asked 3 weeks ago
  • last active 3 weeks ago
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48 views
Hello, My sisters 30th birthday is coming up and I wanted to ask if you provide the service of at-home champagne tasting with a sommelier. Thank you! | more ...
  • Laura asked 4 weeks ago
  • last active 4 weeks ago
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48 views
Can someone else use our tickets to the beef, beer, and bourbon if we cannot attend? Since we don’t have physical tickets, what would they need? | more ...
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Good morning. Today I received an email regarding me rating the class that I put in a reschedule request in. I still have not received the gift certificate issued for a refund. I would li| more ...
  • Marlene asked 1 month ago
  • last active 1 month ago
0 votes
48 views
Hi, I noticed in a previous question from several weeks back that a payment plan is being implemented for the core program. I would like to sign up for two spots in the August Accelerated P| more ...
  • tchawluk asked 1 month ago
  • last active 1 month ago
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56 views
What sort of certification specifically will I receive upon completion and passing the intermediate program? | more ...
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Hi! We attended the wine & chocolate class this evening and had purchased the premium tickets that said they came with sommelier-level tasting kits, however we never received these kits | more ...
  • Rolnick asked 1 month ago
  • last active 4 weeks ago
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I ordered my pin at least 2 weeks ago and have not received it yet. How long does it usually take and will the certificates be mailed to my house? | more ...
  • brad.shoop asked 1 month ago
  • last active 1 month ago
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63 views
I purchased a gift certificate and had it sent to my email. I used the gift certificate template and pasted the code, as I would like to give the gift certificate as a gift to someone as a s| more ...
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0 answers
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Good morning. I am contacting you to inquire if you interested in purchasing an authentic Ste. Leban 120-Bottle Double-Side A-frame Riddling Rack? You are probably familiar with this type o| more ...
  • Christina Frankino asked 2 months ago
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89 views
Keith, Idea for you… How would feel about adding a travel section to the wine school blog/website? I know I’ve reached out a couple of times with questions about wine tours, an| more ...
  • jilldpa asked 2 months ago
  • last active 2 months ago
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95 views
Hi, I am attempting to gain access to the Spanish Wine Specialist course curriculium and I am being prompted to first take the Intermediate Wine course which I have already taken. Can you p| more ...
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Hello, I took my Level 3 exam three weeks ago. I was hoping to know when the results would be posted? I am starting my next advanced level class this upcoming Monday and want to be sure I pa| more ...
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Hello, I’m sure the answer to this is somewhere on your website but unfortunately I could not find it, what is a sommelier level tasting kit? Thanks, Terrin | more ...
  • Terrin asked 2 months ago
  • last active 2 months ago
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68 views
Thanks for the answer but I’m not sure what the process is for them to register. Would you please explain in detail? Jenny Obrien | more ...
  • katpatmar asked 2 months ago
  • last active 2 months ago
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101 views
We cannot access course information or see what classes we are enrolled in through the my account tab. The class was purchased through our employer; we are both having the same issue. I did | more ...
  • sandra asked 2 months ago
  • last active 2 months ago
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73 views
I cannot find the online materials for the Core Class with Certification. Would you kindly walk me through the steps or send me the link? Thank you. | more ...
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The intermediate class was purchased for me; should I be seeing the class in my online account? | more ...
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My husband and I have tickets for the class this Friday 730 to 930 and on able to attend due to a death in the family out of town. We are interested in leading to other people use our ticket| more ...
  • katpatmar asked 2 months ago
  • last active 2 months ago
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71 views
I cannot access any of the downloadable class material please advise. | more ...
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Just looking to understand how we will be notified of exam/ certification status. thanks | more ...
  • binstock99 asked 2 months ago
  • last active 2 months ago
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Keith, I was literally about to walk out the door for my Italian wine class with my mother and sister in law when I noticed that my 6 month old was wheezing. We are at urgent care right now | more ...
  • memoyer17 asked 2 months ago
  • last active 2 months ago
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95 views
What is the refund policy with regard to the core course. | more ...
  • Roberta asked 2 months ago
  • last active 2 months ago
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95 views
i recieved a wine class from my daughters as a gift how would i know if it has insurance (They don’t remember)…… | more ...
  • STEPHEN S BANASZAK asked 2 months ago
  • last active 2 months ago
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82 views
I’m still trying to understand the process for making up missed classes. I am enrollled in the spring foundation course and will be unable to make 3 classes due to recently scheduled work | more ...
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I saw the coupon winesummer11 but it is not working for the 25% off. Trying to get two tickets for the core class in August Thanks so much for your help Amanda | more ...
  • Amanda DiMattia asked 3 months ago
  • last active 3 months ago
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94 views
Please contact me about my question about the Spanish wine course. If it is not possible take other classes in place of the 2 that I will unhappily have to miss, I need to cancel my purchase| more ...
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Hello— My husband and I would like to take the Advanced Spain class starting April 16th if there are any slots left . We both tried signing up online yesterday but were facing some sor| more ...
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Hello, On March 16 I purchased two tickets for the May 18 whiskey class. I was planning on taking my gf for her birthday. On Easter she broke up with me. While I did not purchase the insur| more ...
  • Susie asked 3 months ago
  • last active 3 months ago
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87 views
Hi! I want to take the online quiz but it’s not working – the link just redirects right back to the same “start the quiz” page. | more ...
  • Sydney asked 3 months ago
  • last active 3 months ago
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115 views
Hi, I just completed my online test for Alana’s exam. It only had 41 questions, 2 of which had glitches on them. I took pictures on my phone of the glitches and will be able to email t| more ...
  • mgow75 asked 3 months ago
  • last active 2 months ago
0 votes
101 views
Hello, I re-took the Foundation Exam today (Sunday, March 25) and did not note that I was part of the Certification program. Just want to be certain that all gets processed as expected. (Int| more ...
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Hello! My wife and I signed up for a class, but childcare fell through. Was wondering if it would be frowned upon to bring (read: attach to my torso) a very well behaved 9 month old? | more ...
  • Eric asked 3 months ago
  • last active 3 months ago
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94 views
Is the class scheduled for 3/22/2018 cancelled due to bad weather? | more ...
  • Richard Suchan asked 3 months ago
  • last active 3 months ago
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81 views
I’m trying to sign up for the second class in the beer brewing level one on April 14, but I haven’t found a way to do it online. There’s no ticket link. I took the first cl| more ...
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