Category: Customer Support

0 votes
40 views
Hi Kieth – I have purchased 2 tickets for Wine 101 class on October 17th for my husband and I. Unfortunately I was not able to apply the gift certificate during the checkout out and en| more ...
0 votes
49 views
I need help retrieving my gift certificate number. | more ...
  • sbowlby asked 1 week ago
  • last active 6 days ago
0 votes
64 views
My wife and I attended your Wine and Food Pairing 101 class last night 6/16/19. We were not on the roster; said we have been withdrawn. My records show that I paid with my USAA Debit Card (a| more ...
0 votes
58 views
Hi. First of all – I am not able to log in for some reason. It keeps saying access denied. Also – I am trying to reschedule a class that I had insurance for. I have the code, but| more ...
  • Michele Tuma asked 1 week ago
  • last active 1 week ago
0 votes
83 views
I was registering for a class and used my gift certificate but the purchase did not go through. When I tried putting it in again, it says the gift certificate has already been used. | more ...
0 votes
94 views
Hi my family and I missed class on 5/29 (the intermediate core class) and would like to set up a makeup class. Thank you! | more ...
0 votes
129 views
I have asked this question before but the answer was not helpful. My daughter purchased a gift certificate and we can’t find it. she no longer has any information with regard to the gi| more ...
  • wg asked 3 weeks ago
  • last active 3 weeks ago
0 votes
0 answers
117 views
Hi, My family and I live an hour away from Philadelphia and due to the storm it has made it impossible for us to make it on time to the class. Is there any way we can reschedule to make up t| more ...
0 votes
160 views
Hi Keith, just want to confirm my 4 spots in the “Food & Wine Pairing 101” class on 6/16/19, and straighten out the billing, which is still incorrect. Please call me. Thanks,| more ...
  • tomrae121 asked 4 weeks ago
  • last active 4 weeks ago
0 votes
165 views
I saw the French Wine Course had an opening and pounced on it. Signed up for the Advanced Somm program first… but couldn’t figure out how to lock down the opening in the French| more ...
0 votes
189 views
Hi! I am going to be away for the last class (July 3rd) which I believe is the exam portion. How can I go about rescheduling this class (or, taking the test on a different day)? Thanks! | more ...
  • Leena asked 1 month ago
  • last active 4 weeks ago
0 votes
182 views
Hi Keith, I was excited to receive the L3 certification email last evening. Thanks very much to you and Alana for doing such a great job of conveying your wine knowledge! One problem: When | more ...
0 votes
217 views
Hi Keith, I am having trouble determining whether I have ticket insurance to reschedule a class. I read the Discount Ticket FAQ / Reschedule Info and am still unsure. There is some conflic| more ...
0 votes
167 views
Hi, I tried to fill out the form on the job page and the form seems to not be working. I tried several times earlier today and once again this afternoon. Thanks! | more ...
  • Manette asked 1 month ago
  • last active 1 month ago
0 votes
165 views
Hello, Does the coupon (from the May newsletter) apply to the core classes for this fall? I tried to use it fro the level 1-2 course that starts in October, but it did not work. Thanks, Laur| more ...
  • Laura asked 1 month ago
  • last active 1 month ago
0 votes
179 views
Good morning, I signed up for a Spanish wine class in September 2019 for 2 individuals. I utilized a gift certificate I had for $125; therefore, my credit card was going to be charged for th| more ...
0 votes
177 views
Hi there! A friend has gifted us a class. We just realized they picked a date for us and that date has passed… Does this mean we are out of luck? The tickets were not insured, nor prem| more ...
  • Katya asked 1 month ago
  • last active 1 month ago
0 votes
205 views
Hi, I will unfortunately have to miss the class on 5/28. Is it possible meet for a quick review of the material and/or get a list of the wines to be tasted? Thanks, Gary | more ...
  • grburner asked 1 month ago
  • last active 1 month ago
0 votes
184 views
I am attending a class on Sunday, can I purchase any of the wines from the class on that day? | more ...
  • gtvlad asked 1 month ago
  • last active 1 month ago
0 votes
178 views
Hi I just needed to get online access. Viki Patel signed me up. | more ...
  • vivake.ram asked 1 month ago
  • last active 1 month ago
0 votes
184 views
Hello! I redeemed a $100 gift certificate on 5/6 that was bought by my husband Brian a few months back. I entered the coupon code in the appropriate field on the check out page and was expec| more ...
0 votes
201 views
Afternoon Philip. As mentioned in my previous email, I have now made a third purchase under a different account with my two colleagues. If you could please refund my original purchase from A| more ...
0 votes
206 views
Hi I have already purchased a ticket for the Advanced France class in October and on hind sight i know that this will not be the last class i take. Is it possible to transfer to the Master| more ...
  • syparkes asked 2 months ago
  • last active 2 months ago
0 votes
195 views
I cancelled a class in November (with insurance). I’m trying to schedule the 7/14 class to replace it. There is no way to put in my credit when trying to pay and register online. Ca| more ...
0 votes
240 views
Hi, My father purchased the wine core program for me as a gift and set up the registration under my email. I just received the “Please Confirm Core Wine Course (Enhanced Spring Semes| more ...
  • Bryan asked 2 months ago
  • last active 2 months ago
0 votes
198 views
I am wondering if I can book a wine and food pairing to celebrate my friend’s 50th birthday in December. I am wondering if this is a per person cost? How many people at one sitting I can bri| more ...
  • Nicole Ciminera asked 2 months ago
  • last active 2 months ago
0 votes
244 views
I purchased the class as a gift to my husband’s on his bday and I was wondering if you could mail me like a gift certificate so I can hand him. I would really appreciate it. Thank you very m| more ...
  • Anna Samodai asked 2 months ago
  • last active 2 months ago
0 votes
268 views
Hello, My last payment was scheduled for May 27th but it was not processed. I just requested to make the last payment of $115 today (4/30). I want to confirm that my spot is still saved for | more ...
  • barnestroi asked 2 months ago
  • last active 2 months ago
0 votes
0 answers
224 views
Lou Vogel lvogelsr@gmail.com 8:00 AM (14 minutes ago) to wsop, me keith I am hoping you can help me.| more ...
  • Louis J Vogel Sr. asked 2 months ago
0 votes
266 views
I have been trying to get a response for 4 days now. I hv premium tixs for 5/2/19. Have been trying to reschedule for 9/19/19 class. Have posted multiple times,, filled out the reschedule | more ...
0 votes
245 views
Dear Sir: I registered for the Sommelier Secrets Class for 4 people on July 10……….I included in my registration, a code for a $200 gift certificate which brought the cost down to $36,| more ...
0 votes
230 views
Please see information below. | more ...
0 votes
268 views
Hello, I would like to redeem a gift certificate for the Exotic Wines course taking place on 10/3. I put in my coupon code and it was not recognized. I am looking to purchase 2 tickets wit| more ...
  • Akeem Davis asked 2 months ago
  • last active 2 months ago
0 votes
252 views
I am registered to audit the Master of French Wine Course that begins on 6/3. I have a family commitment that arose and I will be out of town the first week of June (6/2-6/9). Would it be | more ...
  • Karen asked 2 months ago
  • last active 2 months ago
0 votes
305 views
Hello. I attempted to change my credit card information under my subscription for my Wine School classes and was unable to change my card number which is tied to my subscription. I have a | more ...
  • Robin asked 2 months ago
  • last active 2 months ago
0 votes
290 views
I am very excited to be taking your core course in August! Because it is accelerated, I would like to prepare as much in advance so I can to get the most out of it. Is it possible to get the| more ...
  • Jackson asked 2 months ago
  • last active 2 months ago
0 votes
281 views
I signed up for the Core Wine Course (Fall Semester) Sunday, October 13 from 3:30 pm to 8:00 pm but I immediately got an email that my order was refunded. Can you please look into this for m| more ...
0 votes
302 views
I recently purchased a gift certificate to the Wine School. I received an email noting that my order was “Complete”, and when I login to my account, the status is marked as ̶| more ...
  • sarsam asked 2 months ago
  • last active 2 months ago
0 votes
308 views
I was recently prompted to update my credit card information on the website, which I did. I see on the website that my credit card info is there but it also says there is no saved method of | more ...
  • woconnor58 asked 2 months ago
  • last active 2 months ago
0 votes
319 views
Hi , I registered for the July 24th Somm Smackdown.. I purchased two premium tickets which totaled $238. It appeared that the $200 gift card was applied but in the final receipt, I was charg| more ...
  • j-touch asked 2 months ago
  • last active 2 months ago
Showing 1 - 40 of 850 results

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