We’re thrilled to introduce our new support service team, available 24/7 to assist you. With the help of our AI-powered system, you’ll now receive answers in under 60 seconds—a huge improvement from the previous 24-48 hour response time.

Our team has been extensively trained to uphold our standards, and they have direct access to our comprehensive knowledge base (see below). If you ever need to verify a response, simply use the search box at the bottom of this page.

Prefer to speak with someone at the school? You can email us at wsop@vinology.org.com —but please note that email responses may take several days, especially for questions our online team can answer in seconds.

As our staff is still new, we encourage you to double-check responses with the knowledge base or reach out if you have any concerns.

We appreciate your support as we continue improving your experience!