Customer & Student Support

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

0 votes
3 answers
19 views
I have a gift card butI am not sure if we used thisone yet. We had a few gift cards so I'm not sure of the status of this one. How can I tell if it...
  • Mary Beth Smith asked 10 hours ago
  • last active 7 hours ago
0 votes
1 answer
32 views
Hello, I noticed your beer/cheese tasting on 10/10 is sold out. By any chance do you have a wait list for this event? Or, will you offer this class...
  • Kate Ritinski asked 2 days ago
  • last active 22 hours ago
0 votes
4 answers
81 views
Checking on what your email meant about completing the course. I received an email awhile ago that I passed both courses .thanks Louise lmjking@c...
  • Louise asked 6 days ago
  • last active 4 days ago
0 votes
3 answers
134 views
I was not able to speak to a LIVE PERSON, so I did what I thought was correct in rescheduling my class!!! Last December, I purchased two PREMIUM T...
  • Michele asked Last week
  • last active 5 days ago
0 votes
1 answer
80 views
Hello I was wanting to take some classes on-line in wine making and vinyard design. They must be accredited so I can use my GI bill. Can you offer...
  • billy king asked Last week
  • last active Last week
0 votes
3 answers
120 views
I am scheduled to attend tomorrow's Imbibe class but will be at my grandfather's funeral. I did not purchase protection for my tickets, but cannot ...
  • Rebekah Caton asked 2 weeks ago
  • last active 2 weeks ago
0 votes
1 answer
55 views
I need the names of a couple nearby hotels so I can take a couple October Classes.
  • Kathy Prosser asked 2 weeks ago
  • last active 2 weeks ago
0 votes
1 answer
58 views
Is there a number i can call to let tonights Cook & Cork class know that I am going to be 15 minutes late?!
  • Michael asked 2 weeks ago
  • last active 2 weeks ago
0 votes
1 answer
66 views
I cannot make it to a tasting class that I bought a ticket for and I would like to transfer the ticket to my friend. Do I need to contact you all i...
  • blair asked 2 weeks ago
  • last active 2 weeks ago
0 votes
1 answer
78 views
Good evening, I am vice-president of the Gray Matters Brain Cancer Foundation (www.gmbcf.org). We are holding our 5th annual golf outing, dinner a...
  • Steve Liedtka asked 2 weeks ago
  • last active 2 weeks ago
0 votes
1 answer
71 views
I received 2 tickets as a Birthday gift for Sept 27th, however I already had a prior family commitment, which the giver did not know about. Is it p...
  • Frank DeVicaris asked 2 weeks ago
  • last active 2 weeks ago
0 votes
5 answers
154 views
I bought class tickets and I have never received a confirmation for the class. I just want to make sure that I am registered for the class that I p...
  • Denis asked 3 weeks ago
  • last active 3 weeks ago
0 votes
1 answer
61 views
Hello, I purchased 2 classes on sept 7th: - Wine 101 September 27th (ticket 57825) - The Wine Trials, October 2nd (ticket 57826) I bought these 2...
  • Benjamin Dutraive asked 3 weeks ago
  • last active 3 weeks ago
0 votes
2 answers
116 views
Hello, Nearly a year ago I was given a gift certificate to a wine class. I have misplaced it and would like to find out how to go about replacing ...
  • Ron Glisk asked 4 weeks ago
  • last active 3 weeks ago
0 votes
1 answer
80 views
Hi! I just purchased this $150 gift certificate last night. Can you send me something other than the email confirmation that can be nicely printed ...
  • Patricia asked 4 weeks ago
  • last active 3 weeks ago
0 votes
1 answer
139 views
Is there any way for someone to do a payment plan for the classes?
  • kass asked 5 weeks ago
  • last active 5 weeks ago
0 votes
1 answer
123 views
Hi, I received a yelp coupon and attempted to redeem it for 4 classes. The online purchasing system did not recognize my coupon code. How should I...
  • Michael Demarest asked 6 weeks ago
  • last active 6 weeks ago
0 votes
1 answer
126 views
How long does it take to receive a confirmation via email for an order? I bought two tickets for Beer 101 (9/13) and Keith's cookbook, but have not...
  • Lauren asked 7 weeks ago
  • last active 7 weeks ago
0 votes
1 answer
136 views
I just purchased gift cert. With Paypal and it did not redirect me back to purchase page. I have no idea how to get my gift cert. Please help.
0 votes
3 answers
151 views
I passed my exams for the core program from spring. How do I go about obtaining certification? Thanks in advance, Neil Oh, and thank you, what ...
  • Neil asked 8 weeks ago
  • last active 7 weeks ago
Showing 1 - 20 of 83 results