Customer & Student Support

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

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How do I sign up for the monthly newsletter?

  • Rebecca Heid asked 5 hours ago
  • last active 2 hours ago
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Hi Keith I'm not registered as taking an active course. I can't access the course downloads.can you please fix this problem.

Thanks, Steve Eckes

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Hi-

I have 2 tickets to the event on November 14th. My credit card was charged twice. According to my profile it looks like two attempts were made, while the first did not go through on your end, it ended up charging me twice. Can someone please contact me?

Juliane

  • Juliane asked 22 hours ago
  • last active 21 hours ago
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Hi. I received a GC/Store credt as a gift. I have a print out with a code to use. I'm trying to purchase two tickets to the sommelier smackdown for dec 9th and it won't let me redeem it. help! thanks

Andrea

  • Andrea Ronca asked 2 days ago
  • last active 23 hours ago
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Hi Keith,

I just tried to purchase two tickets for the November Wine Smarts class using the coupon code from the newsletter (2newstix), but the website said that the code was invalid as the minimum order is $95. Can you please confirm if the discount applies to this class? Thanks!

~ Charles

  • Charles asked 2 days ago
  • last active 2 days ago
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My husband and I plan to spend an afternoon/evening in Philly. Our son will be with us as well. If we come for Wine 101, which is 2 h long, is there a waiting area where our son can sit with his computer/books/etc.

  • SK asked 3 days ago
  • last active 2 days ago
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I don't see the recipes from the Oct. 21st cooking class posted.

  • Maryann asked 3 days ago
  • last active 16 hours ago
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Headed to Napa and Sonoma next year...would love to learn how to wine taste...not just drink wine! Is wine 101 right for this?

  • Linda asked 3 days ago
  • last active 2 days ago
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Hi Keith,

I had a credit from a class my husband and I were unable to attend, but I cannot find the email with the code. Is it possible to either resend the credit code or let me know how to apply it before I sign up for another class? It was from last February, I believe.

Thank you,

Emily HInton

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Keith,

I have a friend heading to Greece next week and I am sending him on a mission to find the unavailable wine. I just want to confirm that it is Mavrotragano?
Thanks!

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I was signed up for the Fall Brewing Program that unfortunately had to be cancelled. However, I was not refunded the full amount for the course. Instead I was actually refunded for your Belgian Beer tasting course which I had attended in July. I was not able to find a good email address for customer support for this issue. Who can I get in touch with to get this problem fixed? Any help would be appreciated. Thanks.

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Hello -- Can you please tell me if you have 2-4 seats open up for the Cooks & Corks event on 11/14? Would love for friends to join us as we're celebrating a birthday. Many thanks for letting me know if any additional folks would be possible.

  • Amy asked 7 days ago
  • last active 6 days ago
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I think I scheduled a class for tomorrow but I need to double check because I cannot find the confirmation email. Can you check a reservation for two under Kendall and Matt.

  • Kendall asked 1 week ago
  • last active 1 week ago
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Hi Keith,

Could you please migrate my Foundation and Intermediate programs over to the new website? They're not listed under my Completed Courses.

Thanks!

Emilie

  • Emilie asked 2 weeks ago
  • last active 7 days ago
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No question, but wanted to say thanks to Alana for expertly and enthusiastically conducting the fine Wine Trials class on 10/2 and to Alana and Keith for the very pleasant conversation afterward.

Continued best of luck in your noble endeavor with hopes we meet again!

Rod Miller

  • Rod Miller asked 3 weeks ago
  • last active 3 weeks ago
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Keith et al,

Hello I have upgraded last week from Core to Academic Core. I would like to access the reading material online and my account is not working. The upgrade was bought via Amazon, please advise.

Username: carlos.davila

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I purchased a gift certificate for my mom last night and had it emailed to her but she never received it *********** I purchased it under my name Alison Vachris. Can the gift certificate be resent to me? my email is **********. Please let me know ASAP. And if there is a phone number i can call to speak to a live person that would be great. Thank you Alison

  • Alison asked 3 weeks ago
  • last active 3 weeks ago
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I am in the Core Program but do not have Active Courses in my account. Is this because I am not signed up for the Professional certification? Thank you.

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I have a gift card butI am not sure if we used thisone yet. We had a few gift cards so I'm not sure of the status of this one. How can I tell if it was used? Thank you!

  • Mary Beth Smith asked 4 weeks ago
  • last active 3 weeks ago
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I was hoping to sign up for your Old World Course (but would have to miss this week's class), but I see it's sold out. How often do you offer this course? I took the core courses and was hoping to continue my education on Old World wines (which I discovered a love for when taking your courses!). Do you know when it will be offered again?

Thanks! Nicole

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