Customer & Student Support

If you are going to be missing a class, please go here:
Reschedule a Class

We cannot post or respond to reschedule requests in the customer support forum.

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

 

0 votes
0 answers
2 views

Does (or could) the class be considered the New World Course that is a requirement for the Sommelier certificate?

0 votes
11 views

Hello, it appears that your fall wine courses are only on Sundays. I will be away at least one Sunday a month, so I was wondering if you have any foundation classes during the week in the works. Please let me know!

  • Courtney asked 4 days ago
  • last active 4 days ago
0 votes
6 views

We received a store credit as a gift for Christmas 2014. Is there an expiration date? Can this be used for any scheduled event?

  • Diana asked 4 days ago
  • last active 4 days ago
0 votes
21 views

Hi Keith,

I don’t want to be a nag, but my Profile on New World still shows 90% complete. When will you grade my final project? I am anxious to know how you think I did. :-)

Thanks,

Bill

0 votes
17 views

Hi Keith–

Got your e-mail about my notebook. Thanks for looking.

In the follow-up chat after that recent Italian wine course, you suggested I drop you a note about a question we have about our upcoming trip to Sicily in September. We’d like to sample Sicilian wines, especially since we should have a fair amount of on-your-own-tim. Are there particular Sicilian wines we should make sure that we sample while we’re there?

Also, forgot to ask at the course, in the case of red wine, is there a recommended way to maintain an opened bottle for a couple of days without it spoiling?

Again, thank your your help.

  • mario milletti asked 6 days ago
  • last active 4 days ago
0 votes
30 views

I have a group interested in attending an already scheduled class, e.g., Sept 24th, Beyond the Basics. Is it possible to have a block of tickets reserved, yet pay individually?
Thank you.
Cate Silver

  • Cate Silver asked 7 days ago
  • last active 4 days ago
0 votes
44 views

Hi–

Just wanted to follow-up with you. I was having difficulty getting through to you by e-mail–got two odd error messages–after your recent neat Italian wine course. Because I couldn’t get thru by e-mail (or phone to discuss, I dropped off in your mail slot a note and pre-paid envelope. I was hoping thru the prepaid envelope to retrieve a notebook that I believe I left behind as we were chatting after the course. I haven’t yet received the notebook, so I thought I’d check in and also see if I could successfully send an e-mail this time.

If you’d like, I can re-send to you a copy of the original e-mail, which in addition to asking about the notebook included two follow-up questions for you.

Hope this e-mail goes thru. Here goes…

  • mario milletti asked 1 week ago
  • last active 7 days ago
0 votes
43 views

Dear Keith,
I am a former student and I have taking the core classes a few years ago. When I was done the class school offered a trip to Europe unfortunately my circumstances do not permit me to go. I understand this year the school is going to Tuscany. My circumstances have changed and if it’s at all possible I would like to go very much. If you could please email me back to let me know if this is possible along with any information I might need for the trip.
Thank you very much for your time it is greatly appreciated look forward to hearing from you. Jay Vassalo

  • james jay vassalo asked 1 week ago
  • last active 4 days ago
0 votes
71 views

Hi Keith,

I’m about to enroll in the Monday Northern France class for the fall semester, and was wondering: if I need to miss one of the Monday classes, am I allowed to attend the Wednesday class of the same week instead?

Thanks!

Emilie

  • Emilie asked 2 weeks ago
  • last active 2 weeks ago
Showing 1 - 10 of 511 results