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Customer Support Center
Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post.
Due to the high level of solicitations received, we can no longer offer phone or email support. All support is via this forum.
We took off the academic online site for a few days to upgrade the software.
This affects those in the foundation, intermediate, core and advanced programs.
You will have access to your reading material again soon.
- Keith S Wallace asked 1 week ago
- last active 4 days ago
I completed my Foundations, Intermediate and Blind Tasting exams on Sunday, March 13, more than seven weeks ago. Since then I have not received any communication from you regarding results or my certification. I posted a message previously, and the answer was along the lines of “we’ll get back to you; it takes time.” My account previously indicated that I had completed the courses and passed the exams, but now there is nothing showing at all in my account.
My employer is eager to announce my certification and it is something that will help me professionally. However, we are very credentials sensitive and I don’t even know exactly what the certification I receive is officially called, nor do I have “proof” of certification.
Any guidance you can offer would certainly be appreciated. Happy to discuss with you on the phone or in a private email string if you prefer. Thank you.
- Wayne asked 13 hours ago
- last active 11 hours ago