Customer & Student Support

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

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We just purchased 2 tix for the 2/25 Sommelier Smackdown. This is a Christmas present. Is there anyway to get the tix or a gift card/envelope to make a nice presentation?

Thank you,

Michele Sulkes for Lindy Snider

  • Lindy asked 2 hours ago
  • last active 1 hour ago
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Do the gift certificates only say wine school on them? wanting to gift my sons and their girlfriends with a beer school class. Thanks much, Tracey

  • Tracey asked 7 hours ago
  • last active 55 mins ago
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I have lost track of Frank and remember that he taught about Italian Wines. I sat next to him at Central High School. Ming the Merciless English

  • Dr Bruce Zoren asked 1 day ago
  • last active 1 day ago
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Hello,

This morning I bought a gift certificate through your online system. As I am using a credit card from a Dutch bank I wanted to check when I am expected to receive the certificate. I would like to print it and present it as a gift to a colleague. Thank you.

  • Hetty asked 1 day ago
  • last active 1 day ago
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I signed up for two people to attend the wine school class beginning 1/11 - I have never received any confirmation but I do have my receipt for payment through Amazon I would like to give this as a gift so can I pick something up or get something by email to give please let me know thank you.

  • Attarah Feenane asked 1 day ago
  • last active 1 day ago
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Keith / Alanna -

I'm taking intermediate again this semester (was going to take foundational again too but couldn't make scheduling work), as I missed quite a few classes last semester due to a couple weekends of travel.

I'm also bringing a couple friends along, but unfortunately myself, Niels Haun, and Brian Lipstein will be missing the first class on January 11th - we have a prior event that we need to attend. Was wondering if we could take that one again in a future semester? I believe this was the class on France, which I also happened to miss last semester...

Thanks,

John Yao

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My wife ordered certificate. she got $100.00 store credit. how do we get certificate?

  • kathleen murphy asked 2 days ago
  • last active 2 days ago
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I recently purchased two gift certificates to give as gifts, however, I received only one email to confirm. I received another totally different email telling me I had earned a $100 credit. What reference numbers should I use for my two gift certificates so there is no mix up when they are redeemed?
Is there a way to contact a real person? This is a totally absurd way to handle customer service questions. Susan

  • Susan asked 3 days ago
  • last active 3 days ago
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Hello,

I'd like to be added to the waiting list for two people for the Wine 101 class on January 23, 2015. Its currently sold out. Can you please let me know you received this request?

Thanks..Kathy

  • kathy odorow asked 3 days ago
  • last active 3 days ago
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I would like to buy a generic gift certificate... Not a class but one for a certain dollar amount however your site doesn't list the option nor does your phone options even though they talk about it. Please advise how to get one as Xmas is around the corner. Thank you!!

  • Lisa Crichton asked 4 days ago
  • last active 3 days ago
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0 answers
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Keith .... I would like to schedule a meeting with you to discuss the WATERFRONT WINE & FOOD FESTIVAL and the opportunities that are available for you to promote your school to the thousands who attend each year.

Arlene Blosch Event Coordinator 609.625.1800

SPONSORSHIPS AVAILABLE FOR ALL EVENTS - CALL FOR INFO

PEPSI/WAWA Hometown Celebration - Saturday, June 27 & 28,2015 INFINITI/PRESS OF ATLANTIC CITY 5th annual Waterfront Wine Festival - Sept. 26 & 27, 2015 PEPSI Fall Festival - Oct. 17, 2015 Halloween Parade - Oct. 30, 2015 NISSAN Dickens of a Holiday - Dec. 5, 2015

  • Arlene Blosch asked 4 days ago
  • last active 4 days ago
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I ordered tickets for the wine tasting on January 2, 2015 and have not received any confirmation emails or anything of the sort.

  • Justin asked 4 days ago
  • last active 3 days ago
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0 answers
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Hi Keith,

Mike and I recently attended your Winter Cocktails & Spirits Class (which was a great time) and we were trying to access the site to see the detailed recipes/ingredients for each of the drinks. Not sure if I heard incorrectly but we thought it would be accessible today sometime. Would you be able to let us where to access on the site the recipes?

Thanks! Lisa

  • Lisa Hoffman asked 5 days ago
  • last active 4 days ago
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74 views

I am trying to order a gift cert. I have an account but forgot my password, I fill in the info to get an email from you to reset my password but your email never comes. I tried 3 times. I tried to re-register but it won't let me. It says I am already registered and to login. So I am stymied . What do I do ?

  • Joseph Torregrossa asked 5 days ago
  • last active 5 days ago
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I purchased a class and would like to give it as a gift. Can I have the class transferred to another name and receive a gift certificate to print?

  • Anne Munley asked 5 days ago
  • last active 5 days ago
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67 views

I purchased a gift certificate for my son-in-law last year and he did not use it yet. He has left the job and does not have that email any longer. Can I get the certificate resent to my email address?

It was purchased around December 7 2013.

Thanks, Cathy

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106 views

I really need someone to call me as I feel as though I am being very stupid as to not understanding how to activate the 2 (two) $50.00 gift certificates I purchased and printed out. I did get one reply from my 1st question but not from my second in regards to the code that is to be pasted on the certificate. As I tried to explain the code reads: $100.00 store credit j********ed never expires.. I can't put this on each certificate as it is implying that the certificate is worth $100.00 These are 2(two) seperate certificates for two different people.. Please help me with this. I am at a loss.. my cell # 267-*********** my email is ************ Thank you for your understanding.. If there is a phone # I can call to speak to a person that would be wonderful!! Or if I can come to the school and pick up the gift certificates I would be more than happy to do that, just tell me when and where..

  • joyce asked 1 week ago
  • last active 1 week ago
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110 views

I purchased gift certificates on line 2 for $50.00 I then went to print out the certificates and never printed out my receipt, I haven't got a conformation from my email regarding my purchase and the certificates say paste GIFT CODE on them. What is that?? Please help these are Chrismas gifts and I am very confussed!!!

  • joyce asked 1 week ago
  • last active 1 week ago
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109 views

If I want my certificates mailed from the intermediate and core programs from August, is it $15 for both? Also who do I mail this request to? Thank you, Louise King

  • Louise asked 2 weeks ago
  • last active 1 week ago
Showing 1 - 20 of 273 results