Customer & Student Support

If you are going to be missing a class, please go here:
Reschedule a Class

We cannot post or respond to reschedule requests in the customer support forum.

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.


0 votes
0 answers

Can you help me access my account? I've misplaced the password and I'm not even sure that this is the correct e-mail address. You can reply here or call me. Thank you!

Mike Trobich

  • Michael Trobich asked 2 days ago
  • last active 49 mins ago
0 votes

Can you call me regarding rescheduling a class on Mar 19 that was given to me as a gift. I will be out of town and would like to attend the same class when it is offered again if possible. I do not know if a premium ticket or not.
Andy Vecchione
610 517 3524

  • Andy Vecchione asked 2 days ago
  • last active 2 days ago
0 votes


I just came across this site and I'm very interested in signing up for one of the Saturday night Wine Testing courses. I see that the ones that I'm interested in are all booked through April.

When do you add new courses and how do I make sure I enroll in time, before they're sold out? Do you send advance notice to registered users? Should I create a user name?

Any help would be greatly appreciated!


  • Alice asked 3 days ago
  • last active 2 days ago
0 votes


A friend purchased a gift certificate for me on 3/8/2013, order ID number is 19545. I cannot find the gift certificate number. Can I still use this to book a class? The value is $100.00.

  • Lauren Daniels asked 3 days ago
  • last active 2 days ago
0 votes

I have been unable to upload the final project for Old World and the group project for southern Rhone, I've attached both and sent under separate cover, thanks.

0 votes

Hi - I can't access the upgrade to repay for Pro Certification for Southern France... so I can't access any materials or see what the assignments are and final assignment will be. Help!

0 votes

I'm considering the upgrade. I was wondering how much work is involved with these courses. Is there homework, quizzes etc.? Two tests at the end?
That was my hesitation for taking both at once.

  • aillinn asked 4 days ago
  • last active 4 days ago
0 votes


My wife and I have attended many of your wine classes over the years and are very fond of your school (reservations are usually in my wife's account -

I would like to attend the beer class on March 13th but see that it is listed as sold out. It is a rather special occasion as we are celebrating my best friend's retirement and his brother is coming in from out of town.

I would greatly appreciate if you could consider adding 3 seats to that session. Please let me know if that is possible.

Thank you,
Ken Young

  • kenneth young asked 6 days ago
  • last active 5 days ago
0 votes

Hi - I signed up this morning for an event and the email that came said I would receive a separate email for confirmation. I checked all of my accounts, including spam, and there is nothing there. What is the turn around time to receive the confirmation?



  • Alexis asked 1 week ago
  • last active 5 days ago
Showing 1 - 10 of 373 results