Customer & Student Support

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

0 votes
38 views

I'm trying to purchase 4 tickets for Dec. 6th. The online form will only let me pick 1. Does that mean only 1 spot is left in the class?

Thanks, Brett

  • Brett Glowacki asked 2 days ago
  • last active 2 days ago
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32 views

I sent a detailed message yesterday about getting seats at a class and it is not posted here...thus no answer SIGH. I can understand no phone calls (the few must suffer because of the many) but what happens when online doesn't work either. I'm wondering how many posts aren't getting through if my 1 out of 1 didn't.

  • Marlene Miller (MzMM) asked 2 days ago
  • last active 2 days ago
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17 views

HI, I have 3 tickets for the Spanish wine class Nov 29th. My daughters bridal bachelorette party is coming everyone bought their own tickets. However Grandmother to bride does not drink and I am designated driver as well as Mommom could we allow two other girls who were not able to get tickets, sold out now, use ours but we still be there for driving purposes. We are all heading out to dinner after your class and then back to Bucks County. I am hoping there is a way to accomadate us. Thank you for time and help. Barb C

  • Barbara Cowan asked 2 days ago
  • last active 2 days ago
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16 views

Keith, What address do I send the wine review?

  • Steve Eckes asked 3 days ago
  • last active 2 days ago
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0 answers
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Hi Keith!

My boyfriend and I met you a few weeks ago at the Beer and Cheese pairing and got a chance after the class to ask you if I could reschedule premium tickets I had purchased for the Sommelier Secrets course held in June, which I unfortunately could not make it to. I'm a huge fan of the school and your courses, so you said it would be possible to apply my tickets (Order #30816) to another course being held. So, I was hoping I could enroll in the Cooking Class being held on November 10th? Please let me know if this would work? Thank you!!

Marlo

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0 answers
41 views

It has come to our attention that our Credit Card company (First Data) was double billing a small handful of our students. The number is very small (a total of 7 people over the course of the last 6 months)

This happened when First Data sent back a "Failed" notice to our secure server, when in fact the credit card had been approved. And then the folks re-purchased the tickets.

I have contacted everyone effected, and we are working on getting refunds to all involved.

When I discovered the problem, I immediately fixed the technical failure, which involved changing an API from SOAP to REST. Huh? There was an issue in handling non-standard XML requests. (bet you didn't know I wasn't just a wine guy! I'm geek through and through)

That said, this is a small issue, but we wanted to make sure everyone knew how much we value our students and our commitment to openness in all things.

If you are one of the seven folks who were affected by this issue (or just someone curious about the issue) feel free to post here.

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18 views

Hello,

We loved our last class with Alanna. Can you provide a list of the classes she will be teaching in December, January and February?

Thank you,

Diana K.

  • Diana K. asked 4 days ago
  • last active 2 days ago
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13 views

Hi -- I purchased 2 tickets with a discount from a gift certificate for 11/14 class and I see my credit card was charged twice. Can you please adjust/reimburse me for only 1 charge? thank you.

  • Amy Yozviak asked 4 days ago
  • last active 2 days ago
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60 views

How do I sign up for the monthly newsletter?

  • Rebecca Heid asked 6 days ago
  • last active 4 days ago
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78 views

Hi Keith I'm not registered as taking an active course. I can't access the course downloads.can you please fix this problem.

Thanks, Steve Eckes

0 votes
53 views

Hi-

I have 2 tickets to the event on November 14th. My credit card was charged twice. According to my profile it looks like two attempts were made, while the first did not go through on your end, it ended up charging me twice. Can someone please contact me?

Juliane

  • Juliane asked 1 week ago
  • last active 1 week ago
0 votes
68 views

Hi. I received a GC/Store credt as a gift. I have a print out with a code to use. I'm trying to purchase two tickets to the sommelier smackdown for dec 9th and it won't let me redeem it. help! thanks

Andrea

  • Andrea Ronca asked 1 week ago
  • last active 1 week ago
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55 views

Hi Keith,

I just tried to purchase two tickets for the November Wine Smarts class using the coupon code from the newsletter (2newstix), but the website said that the code was invalid as the minimum order is $95. Can you please confirm if the discount applies to this class? Thanks!

~ Charles

  • Charles asked 1 week ago
  • last active 1 week ago
0 votes
51 views

My husband and I plan to spend an afternoon/evening in Philly. Our son will be with us as well. If we come for Wine 101, which is 2 h long, is there a waiting area where our son can sit with his computer/books/etc.

  • SK asked 1 week ago
  • last active 1 week ago
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80 views

I don't see the recipes from the Oct. 21st cooking class posted.

  • Maryann asked 1 week ago
  • last active 4 days ago
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54 views

Headed to Napa and Sonoma next year...would love to learn how to wine taste...not just drink wine! Is wine 101 right for this?

  • Linda asked 1 week ago
  • last active 1 week ago
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77 views

Hi Keith,

I had a credit from a class my husband and I were unable to attend, but I cannot find the email with the code. Is it possible to either resend the credit code or let me know how to apply it before I sign up for another class? It was from last February, I believe.

Thank you,

Emily HInton

0 votes
109 views

Keith,

I have a friend heading to Greece next week and I am sending him on a mission to find the unavailable wine. I just want to confirm that it is Mavrotragano?
Thanks!

0 votes
100 views

I was signed up for the Fall Brewing Program that unfortunately had to be cancelled. However, I was not refunded the full amount for the course. Instead I was actually refunded for your Belgian Beer tasting course which I had attended in July. I was not able to find a good email address for customer support for this issue. Who can I get in touch with to get this problem fixed? Any help would be appreciated. Thanks.

  • brianrtash asked 2 weeks ago
  • last active 2 weeks ago
Showing 1 - 20 of 211 results