Customer & Student Support

If you are going to be missing a class, please go here:
Reschedule a Class

We cannot post or respond to reschedule requests in the customer support forum.

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.


0 votes

I was thinking of coming by tomorrow to get some Gift Certificates. Will you be open?

  • Robin asked 1 day ago
  • last active 1 day ago
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Hi Keith,

This afternoon, I received a “program completion reminder” from the wine school, with the following information:

“This is a reminder to complete all course requirements for Professional Wine Course: Advanced France, South within a month of the end of classes. After a month, you can still graduate, but you will need to notify us via the forum once you have completed the course requirements.”

I submitted my final exam for the Southern France Class about 3 weeks ago. I think I was within a month of the completion of the course, but if not, I’m writing to notify you that I completed the final exam and the course requirements. Please let me know if my exam didn’t come through for some reason and I can resend it to you.



  • Emilie asked 4 days ago
  • last active 2 days ago
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I am having problem redeeming my gift card. I am signing up for class now and do not want to lose the spot bc only 2 spaces left. Hope gift card can be applied retrospectively.

  • Elliot Wong asked 1 week ago
  • last active 6 days ago
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The project involves research on the Rhone and Languedoc. Does that mean the Languedoc AOC/AOP or more broadly, Languedoc as a cultural or geographical entity?

0 votes
0 answers

Due to unforeseen circumstances, I am now unable to make the above class on Friday May 22nd and would like to exchange or resell the 2 tickets I purchased.

Please get in touch,

  • Joe Pursley asked 2 weeks ago
  • last active 1 week ago
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I have an idea for a business and would like your input. Is it possible to schedule an appointment to speak with you.

Also, Craig and I are going to Italy this fall. I see you are not doing any more trips so wondered if you had any wineries you could recommend.

As always, your help is so appreciated.

JoAnn Vecchio Rose

  • JoAnn Rose asked 2 weeks ago
  • last active 1 day ago
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Hi Keith! Planning a trip to the Finger Lakes. Which wineries are must visit? Thanks! Izzy

  • Izzy Harper asked 2 weeks ago
  • last active 2 days ago
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hello can I use the discount code I have in my email to buy june 15th class which is a class on a Monday night? thanks!

  • kim pizzelli asked 2 weeks ago
  • last active 2 weeks ago
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please let me (all of us) know when you’re planning the next vino excursion to Italy!

  • angela asked 3 weeks ago
  • last active 3 weeks ago
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