Customer & Student Support

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

0 votes
82 views

I would like to have a beer tasting, in my home, for my husbands 40th birthday. Is that something you do? I live in Cherry Hill, NJ. If not could you suggest someone who might be available.

Thank you, Kara Temeles

  • Kara Temeles asked 3 days ago
  • last active 3 days ago
0 votes
64 views

Hello -

We were gifted two seats in the wine course last winter and for family reasons were only able to attend one class. Can we reuse the certificate for an upcoming 101 course?

Thank you,

R

  • Reina asked 3 days ago
  • last active 3 days ago
0 votes
41 views

So, I was interested in taking a class that is already sold out. I was wondering how to waitlist seats if someone else reschedules away fromt that day. I would love a to take the wine 101 class on Jan 10, since I'm already there for the best of 2014 that evening.

Thanks.

  • Joanna asked 5 days ago
  • last active 4 days ago
0 votes
59 views

Keith,

I completed the Foundations final exam but I am receiving a message that the test is waiting to be graded. I missed the initial warning not to hit the complete button, but came across it when I was trying to trouble shoot. Any help would be appreciated.

Mark

0 votes
45 views

My fiance is a wine enthusiast and has mentioned the desire to learn more about wine in a formal setting. I browsed your program offerings, but would like to speak to someone about what course would be most appropriate. I want to surprise him for Christmas.

Please call me at **********.

Thanks, Christina

  • Christina asked 5 days ago
  • last active 3 days ago
0 votes
61 views

Hello,

I am interested in starting the Wine Foundation course on 1/11 through 3/1. I know, however, that I will have to miss the 3/1 class. Would you recommend signing up regardless? Would I be able to make up this class somehow?

Thanks for your help!

Liz

  • Liz asked 6 days ago
  • last active 4 days ago
0 votes
84 views

Keith - thanks so much for the Thanskgiving wine guide!

Ky

  • Kylie Flett asked 1 week ago
  • last active 4 days ago
0 votes
111 views

the email address i originally created an account with is now defunct, how do i proceed?

  • scott vanderbeck asked 1 week ago
  • last active 1 week ago
0 votes
61 views

With over two thousand reviews it would be helpful if you had an alphabetical list with links to the expanded review. In lieu of that a "search" option to find old wines would be a great asset.

  • John Traynor asked 1 week ago
  • last active 1 week ago
0 votes
62 views

Hello! I purchased a gift certificate for my husband so he could learn to brew beer, but I do not see any of those classes listed in the new year. He doesn't want just a beer tasting class. Please let me know when the course will run. He has a friend that also in interested in the course.

Thank you

  • Deborah Hoover asked 1 week ago
  • last active 1 week ago
0 votes
75 views

I noticed this new miracle on line today. What is your opinion? Have you done any tests?

http://www.inquisitr.com/1616357/sonic-decanter-promises-to-age-wine-improve-flavor-in-minutes/

Best Regards, Will Kanaley

  • Willis Kanaley asked 1 week ago
  • last active 4 days ago
0 votes
78 views

I recently purchased a gift certificate  and when I received the confirmation e-mail realized that it had been issued to me. This was intended to be a gift for someone else. Is there a way for me to get an actual certificate in that person's name for them to use?

Thank you, Samantha

  • Samantha Wilson asked 1 week ago
  • last active 1 week ago
0 votes
73 views

My order number is 87673. I got an email directing me to set up an account in order to access my receipt, but I have no idea where the receipt is, and this is a gift. Also, I cannot believe you require customers to set up an account in order to access a receipt. Please send me my receipt to my email address at ******@yahoo.com. Thank you

  • jas5b asked 1 week ago
  • last active 1 week ago
0 votes
75 views

Hello,

I did realize that I was charged twice for this purchase. Once via PayPal and once via my credit card. I haven't seen the funds returned to either account. Please help!

Thanks,

Jess

  • Jessica Rubin asked 1 week ago
  • last active 1 week ago
0 votes
85 views

I thoroughly enjoyed the November food with wine class. The Cyprus flake salt was on the carrots and arugula, but don't remember if you also salted the carrots before you cooked them in the sous vide. would you remind me?

  • Pat Kennedy asked 2 weeks ago
  • last active 1 week ago
0 votes
85 views

Hello, You recently made a very appreciable ane enthousiatic article about Champagne Pierre Legras and made it as a Chairman Selection. We are curently the French Agent of Pierre Legras in the USA. We were wondering if you could be interested in other wines of our Selection If so, please feel free to contact us by email. Best regards Céline BERNECH

  • TERRISSON WINES asked 2 weeks ago
  • last active 4 days ago
0 votes
172 views

I paid for two gift certificates and I did not receive them in an email. I did get an email about the newsletter, but not about the things for which I paid. When can I expect to get them?

  • Allyson asked 2 weeks ago
  • last active 2 weeks ago
0 votes
129 views

What are some good wines for thanksgiving? Maybe a red and white?

  • Larissa asked 2 weeks ago
  • last active 2 weeks ago
0 votes
121 views

Dear Keith et al,

I am currently enrolled in the academic program and was scheduled to take the test on November 16th 2014. As I mentioned in class I would have to re-schedule it due to a scheduling conflict.

Please let me know when would be the next test

Thanks

-Carlos

carlos.daavila@me.com

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