Customer & Student Support

Customer Support is on vacation until September 9th. We will respond to your questions then. Cheers!

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.

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1 answer
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Is there any way for someone to do a payment plan for the classes?
  • kass asked 6 days ago
  • last active 4 days ago
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1 answer
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Hi, I received a yelp coupon and attempted to redeem it for 4 classes. The online purchasing system did not recognize my coupon code. How should I...
  • Michael Demarest asked 2 weeks ago
  • last active 2 weeks ago
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1 answer
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How long does it take to receive a confirmation via email for an order? I bought two tickets for Beer 101 (9/13) and Keith's cookbook, but have not...
  • Lauren asked 2 weeks ago
  • last active 2 weeks ago
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1 answer
91 views
I just purchased gift cert. With Paypal and it did not redirect me back to purchase page. I have no idea how to get my gift cert. Please help.
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I have two questions. First, my wife and I received a gift certificate from our son and daughter in law during the holidays (**********) for the am...
  • Ken Morgan asked 3 weeks ago
  • last active 3 weeks ago
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1 answer
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I need to speak with someone regarding dietary issues for your Sept 15th cooking class. I tried the number listed however on the web site, but can ...
  • Ken Morgan asked 3 weeks ago
  • last active 3 weeks ago
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1 answer
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Hello; Trying to complete coursework for the Intermediate class and I am unable to access the information and quiz for Iberia and the final exam. ...
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3 answers
87 views
How do I apply a gift certificate? I do not have a 13 digit code. I received the gift certificate for Christmas - is the use of the 13 digit code n...
  • Jen asked 3 weeks ago
  • last active 3 weeks ago
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3 answers
90 views
I passed my exams for the core program from spring. How do I go about obtaining certification? Thanks in advance, Neil Oh, and thank you, what ...
  • Neil asked 3 weeks ago
  • last active 3 weeks ago
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0 answers
91 views
Hello, I bought tickets a few weeks ago for Beer 101 as a surprise gift for my boyfriend for his birthday. However, his mother just called yesterd...
  • Emma Kofmehl asked 5 weeks ago
  • last active 5 weeks ago
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4 answers
129 views
My wife was given tickets to the Cook & Corks: Food & Wine Pairing from her son Matthew Ficca), which is scheduled for July 25, 2014 (ticke...
  • Tom Ficca asked 5 weeks ago
  • last active 3 weeks ago
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1 answer
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Why is the wine and paring on the 15th of September only 1 hour and the one tonight is 2 hours? Is this a typo. Thank You, Ann
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I had bought this certificate as a gift for tonight's class. When I rescheduled I did not elect the second time for the premium option. If I pay th...
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1 answer
91 views
I have tickets for the July 21, 2014 cooking class with wine pairings at the wine school of Philadelphia. However I no longer see a class for that...
  • frascato asked 6 weeks ago
  • last active 6 weeks ago
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1 answer
93 views
If the class starts at 6:30 what time do you have to be there and when is the latest time you can be there
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108 views
Hi- I would really like to speak to someone who works at the wine school (quite frankly, I can't understand why this is such an outrageous request)...
  • Audrey Heydt asked 7 weeks ago
  • last active 7 weeks ago
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1 answer
92 views
Having trouble submitting my final project for advanced Italy - I have looked at this page before, but this is my first time seeing this message. ...
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1 answer
99 views
Are dates available for wine 101 in October and November? Thank you
  • Valerie Saveri asked 7 weeks ago
  • last active 7 weeks ago
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1 answer
110 views
Good morning, I purchased two tickets for a Wine 101 course that is schedule for today (July 12). The tickets that were emailed to me indicate tha...
  • Darren asked 7 weeks ago
  • last active 7 weeks ago
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5 answers
170 views
I missed my Sommelier Secrets class scheduled for June 12th, however I bought the premium ticket upgrade along with my ticket purchase (I purchased...
  • Marlo asked 8 weeks ago
  • last active 7 weeks ago
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