Customer & Student Support

If you are going to be missing a class, please go here:
Reschedule a Class

We cannot post or respond to reschedule requests in the customer support forum.

Customer Support Center

Have questions? We have the answers! We can typically answer any question in 24 hours via this customer support forum. Please remember this page is public, so please do not include any sensitive material in your post.

If you are a logged into our website, your question will show up immediately. If not, your question will be reviewed by a moderator before being published. Sign in or Register 

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.


0 votes

I am having trouble seeing the lessons for the intermediate certificate program online. When I click on a lesson (am logged in), I can only see the first line of the lesson, and get an error message that I need to purchase the course before progressing. Is something going on with the student site?

0 votes

I took the Intermediate Wine Program in the fall and I’m behind in taking the exam. I’m trying to go back into the Course on my account page. I see the Intermediate Wine Course as an active course, but when I go into each Lesson, I get the following message “Please purchase the course before starting the lesson.”. Can you please check my account so that I can study the material, take the Lesson quizzes and the final exam?
Thank you,

  • Jason asked 8 hours ago
  • last active 3 hours ago
0 votes
0 answers

Hi Keith. Planning a last minute trip to CA wine country. Any must-visit wineries/vineyards you recommend? Mostly staying in northern areas of Sonoma and Napa. Thanks very much!


0 votes

From Week 1, I have still have this prompting up (“Please purchase the course before starting the lesson”) when I try to access the readings/lessons from Level 1 and 2. This is also the same with my wife’s account. Please advise. Thanks!

  • Michael asked 2 days ago
  • last active 3 hours ago
0 votes

My husband and I are attending the March 11, 8 Wines to try Before You Die. We just found out family from out of the country are coming to visit that weekend. We would love to surprise them and bring them with us. Is it possible to get two more tickets.
Maria Hall

  • Maria Hall asked 2 days ago
  • last active 1 day ago
0 votes

Have any spots opened up for this class? If so, I would like 2 tickets.
The Great Wine Collection Class
February 13 from 5:00 pm to 7:00 pm
Thank you,

  • Jason asked 4 days ago
  • last active 3 days ago
0 votes


I’m interested in attending sommelier classes.

Which is the most complete and longest wine course?

Which is the difference between Wine Foundation Course (Spring Semester) and
Core Wine Course (Spring Semester)?

Thank you very much.


  • Carolina asked 5 days ago
  • last active 4 days ago
0 votes

I am hoping to get in contact with Phil Brandis in regards to a promo code for high street hospitality group. Can he please contact me at

Showing 1 - 10 of 739 results

Free Subscription to the Wine School Newsletter

Voted Best Wine Reviews Online in 2014