Customer & Student Support

If you are going to be missing a class, please go here:
Reschedule a Class

We cannot post or respond to reschedule requests in the customer support forum.

Have questions? We have the answers! We can typically answer any question in 24 hours. Please remember this page is public, so please do not include any sensitive material in your post.

Are you more of a DIY kinda person? Awesome. We have lots for you here. You can use the search function on this page to find a lot of info. Evern better,  you can also check out our  FAQ section. Most answers to your questions are there, too.


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Hi – I would like to get on the waiting list for the 9/10 French class, if possible. Also, I would like to talk to someone about the wine foundation course. Is there someone I could speak to in person?


  • Courtney Disston asked 1 day ago
  • last active 9 hours ago
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What are the dates for the Intermediate Wine Course this fall? When I first signed up, the start date was 9/27/15. However, the online calendar now shows 10/4/15 as the start date. What is the correct start date and length of the class?

  • Jason asked 4 days ago
  • last active 2 days ago
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Hi Keith, I haven’t been around the wine school for nearly 5 years. I had taken all the foundation courses and two advanced courses: Bordeuax & Italy back in 2010 I believe. Have the prerequisites changed or am I still eligible for the upcoming Advanced North France course in October? thanks

Steven aka”Jack” Cunicelli

  • Jack Cunicelli asked 5 days ago
  • last active 2 days ago
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Hi – thanks for the tickets for Oct 1. i thought i had booked the Oct 2 event so presumably my mistake. Can these be changed please ?

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I wanted to purchase gift certificate and receive something I can hand to someone with a card. If I select, “Send store credit to me”, can someone else then apply the credit when they register?

  • Guest asked 1 week ago
  • last active 1 week ago
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If anyone is looking to sell two tickets to the September 18th whiskey/cocktail class, please let me know! Looks like the event sold out already.

Thank you,

  • Alex asked 1 week ago
  • last active 1 week ago
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If any seats open for Aug 23 please let me know!

  • Carolyn asked 2 weeks ago
  • last active 2 weeks ago
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This message is for Keith and or the instructor of our class this evening Advanced California
Sadly I will be unable to attend tonights class as I have had an allergic reaction to something
I hope to be able to attend the next four evenings If it turns out that I cannot I will contact you I hope tonights class goes well and I look forward to seeing you tomorrow evening


  • Chris asked 2 weeks ago
  • last active 2 weeks ago
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Hey guys, looking forward to tonight’s class. Is there any class material available on the site? I go into the Professional Wine Course: Advanced California and there is a Lessons title but nothing available. Was looking for notes like in the foundation/intermediate class.

Let me know.


  • JP asked 2 weeks ago
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