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Customer Support Center
Tickets
Does the school mail out tickets?
Coming to a class
Do you serve wine/beer/spirits during class?
Is there food served during class?
What is the appropriate attire?
Why is a class is no longer on the website?
Time & location
Where is the school? Where will my class be held?
I don't have an Electronic Ticket or a receipt!
Will classes be cancelled if the weather turns bad?
Driving directions & logistics
I need a hotel, which do you recommend?
Should I have dinner before class?
What restaurants do you recommend?
I need directions to the School.
Gift Certificates
How do I use a gift certificate?
Do you mail out gift certificates?
How do I purchase a gift certificate?
Should I buy a gift certificate or a wine class?
About your ticket
What is a Premium ticket?
Folks who have Premium tickets enjoy several white-glove services. First, is our Rescheduling Service, which allows the tickektholder to reschedule any class up to ten minutes prior to the start time. Second, is our Premium Customer Service services via email.
What is a Discount ticket?
We offer these tickets at an amazing discount. In exchange, you forfeit your right to reschedule for any reason whatsoever. For example, if you couldn't come to class because you were the world's last great hope of survival, you are still going to be out out luck if you bought discount tickets.
On top of that, discount ticket holders also have ZERO customer support options. So, if you need the warm glow of our conversation to keep you warm at night, don't buy discount tickets!
We strongly recommend purchasing premium tickets so you can have the luxury of contacting us or rescheduling for any reason: health, tragedy, weather, scheduling issues, or even plain ol' whimsy.
Discount tickets cannot be upgraded into Premium tickets after purchase, so make sure you really want the cheap tickets. Don't be the guy who buys discount tickets and then gets angry because he can't reschedule a class or contact us. That's very uncool.
We are nice folks, but we don't tolerate bullies. If you opt to get nasty and threaten us because you didn't heed our warning about discount tickets, you should probably read the terms & conditions you agreed to upon purchase.
Pregnant Students
A special note if you are pregnant and have discount tickets: pregnant women can attend our classes. Such wines notables as Janis Robinson and Andrea Immer both still went to classes while pregnant. If they can learn something about wine & enjoy themselves (without tasting) while pregnant, so can you!
Does the school mail out tickets?
We do not mail out tickets. You will automatically be added to the roster for the class when you purchase your seats. You don't have to bring a thing with you!
Coming to a class
Can I bring food?
We ask that students not bring food into the school.
Is there food served during class?
Only if the class specifically states there is food served.
What is the appropriate attire?
Business casual is appropriate attire.
Why is a class is no longer on the website?
When our classes sell out, they are removed from the website.
Time & Location
What time is my class?
The time and date of your class will be on your receipt.
Where will my class be held?
The location of your class will be be on your Electronic Ticket and receipt. All classes are held at our Rittenhouse location at 127 S. 22nd Street in Philadelphia.
I Forgot when My Class is!
Time and date of your class is on your e-ticket. If you need us to resend your e-ticket, please email us at customer@vinology.com
Will classes be cancelled in bad weather?
We will give you a minimum of 24 hour notice via email if your class is going to be cancelled due to snow, hurricanes, locust, or violent attacks by groundhogs.
Keep in mind that the current director of the school grew up in New England, so his definition of "inclement weather" may be a bit more extreme than yours.
If we cancel a class due to the weather, we will issue you a gift certificate for the value of the class, which you will be able to use at your leisure.
Driving directions & logistics
For all your needs, check out our interactive map at this page: Wine School Map
Gift Certificates
How do I use a gift certificate?
A gift certificate for the school is an alpha-numeric code. If you do not have such a code, you do not have a gift certificate.
On our website, select a wine class or course and click on "Add to Cart." The class will be put into your shopping cart. Click "Secure Purchase." On this page, fill in the required information. Don't forget to put your gift certificate code into the correct box. You can only use one gift certificate per order.
If your gift certificate does not work,you can email us.
Do you mail out gift certificates?
Gift Certificates are automatically emailed to you (or to whomever you please). You will be able to print out our professionally designed certificate on your own computer.
Make sure to save the Gift Certificate Code in the email along with the instructions on how to use the Gift Certificate!
How do I purchase a gift certificate?
Finally, an easy question! Just go here.
Should I buy a gift certificate or a wine class?
We always recommend buying a gift certificate since that allows the recipient to find a class that works for her schedule. If you do opt to purchase a wine class, make sure to pick up a Premium Ticket.
Join the most exciting classes in Philadelphia! Our classes are taught by the city's top sommeliers and the nation's top wine educators.
Learn about Wine
The Wine School Online has plenty to offer the online wine enthusiast. Along with our blog and rss feeds, we have daily wine news updates, an wine quiz and our online wine certificate center.
For people who want to take their first class, we recommend attending the popular Wine 101 class. For people with a bit more experience, we have a wide array of classes to offer, from our regional wine tasting classes to our Sommelier Smackdown classes.
Looking to take the next step in your wine education? Then the Wine Foundation program is for you. The widely respected program will give you tasting skills beyond many professional sommeliers.
The Wine School of Philadelphia. There is nothing else like it!
Online Wine?
Get connected to the Wine School online! From our popular wine rating & review newsletter to our 1/4 million wine-related contacts on Linkedin to our daily "Life at the Wine School" tweets. Its all yours, for free.
